DixHost VPS Down Again

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Posted by domainbop, 07-18-2012, 04:08 PM
My DixHost VPS is unreachable (again) and the HyperVM control panel is also down/unreachable (again):

Test results to the DixHost HyperVM server (hyper.dixhost.org)

Quote:

Originally Posted by ping

--- hyper.dixhost.org ping statistics ---
156 packets transmitted, 0 received, 100% packet loss, time 155011ms

Quote:

Originally Posted by websitepulse from New York

Website test results

URL tested: http: //hyper.dixhost.org:8888
Test performed from: New York, NY
Test performed at: 2012-07-18 19:52:10 (GMT +00:00)
Resolved As: 188.165.220.40
Status: couldn't connect to host
Response Time: 63.407 sec
DNS: 3.418 sec
Connect: 59.989 sec
Redirect: 0.000 sec
First byte: 0.000 sec
Last byte: 0.000 sec
Size: 0 bytes

Quote:

Originally Posted by websitepulse from Munich

Website test results

URL tested: http ://hyper.dixhost.org:8888
Test performed from: Munich, Germany
Test performed at: 2012-07-18 20:04:51 (GMT +00:00)
Resolved As: 188.165.220.40
Status: connect() timed out!
Response Time: 64.307 sec
DNS: 4.306 sec
Connect: 0.000 sec
Redirect: 0.000 sec
First byte: 0.000 sec
Last byte: 60.002 sec
Size: 0 bytes

Quote:

Originally Posted by google chrome

This webpage is not available
Google Chrome could not load the webpage because 188.165.220.40 took too long to respond.

Edited to add:
The disk I/O on this VPS was around 100 MB/s when I got it last week and there has been a steady decline in I/O performance over the past week. Today it was down to 60-70 MB/s.
Posted by domainbop, 07-18-2012, 04:34 PM
It's returned. Total outage time: under 1 hour.
Posted by DixHost, 07-18-2012, 05:44 PM

Quote:

Originally Posted by domainbop

My DixHost VPS is unreachable (again) and the HyperVM control panel is also down/unreachable (again):

Test results to the DixHost HyperVM server (hyper.dixhost.org)

Edited to add:
The disk I/O on this VPS was around 100 MB/s when I got it last week and there has been a steady decline in I/O performance over the past week. Today it was down to 60-70 MB/s.

Hello,

We were receiving a DDoS attack this morning on the node where you are, we had to lock the machine by 20 min. to block the attack, you should have received a message before the lock of this machine

Thanks for understanding,

Kind regards.
Posted by capa_da_gaita, 07-30-2012, 12:23 PM
servers down?
i can't access client area or main site .
Posted by KMyers, 07-30-2012, 12:27 PM

Quote:

Originally Posted by capa_da_gaita

servers down?
i can't access client area or main site .

Hello,
I can confirm that their site appears to be down along with the HyperVM Control panel link referenced by the OP.

Can I ask how long have they been down?
Posted by capa_da_gaita, 07-30-2012, 12:47 PM

Quote:

Originally Posted by KMyers

Hello,
I can confirm that their site appears to be down along with the HyperVM Control panel link referenced by the OP.

Can I ask how long have they been down?

for the last ~8 hours
Posted by KMyers, 07-30-2012, 12:49 PM

Quote:

Originally Posted by capa_da_gaita

for the last ~8 hours

Wow, I would give it a few hours in case there are hardware issues. When I attempt to access the site, it instantly goes to "page cannot be displayed" rather then timing out, which almost rules out another DDoS
Posted by domainbop, 07-30-2012, 01:49 PM
I can also confirm that everything related to DixHost is down: their website, their support site, the Hyper VM and SolusVM control panels, and the 2 VPS's I have with them. The DNS for their domains isn't resolving either.

My 2 DixHost VPS's are on different nodes: one of the IPs is OVH Spain and the other is OVH UK (DixHost uses OVH/Kimsufi). There is no network problem at OVH today...only at DixHost.

There's an older thread on WHT from June when they were down for 12+ hours because they claimed OVH shut off access to their "co-located racks" (I never knew Kimsufi offered co-location...sarcasm) due to a massive DDOS attack

Dealing with DixHost the past week has been a nightmare. Like an idiot I ordered a 2nd VPS last Monday. I didn't receive an IP address for the VPS until late Thursday night, and the VPS I received was basically unusable due to disk I/O speeds of 10Mbs-19Mbs. It took them 48 hours to answer the support ticket about the hard drive problems and they said their techs has discovered a hard drive problem and they promised to move me to a new node within "8-10 hours". 2 days later and the VPS was never moved to a new node and now DixHost has disappeared off the map. FYI- there are also several complaints here on WHT and on LowEndTalk from other people about receiving VPS's with disk in/out speeds below 20MB/s.

Quote:

Wow, I would give it a few hours in case there are hardware issues.

I don't think it's a hardware issue since my 2 VPS's and the dixhost.org site are on completely different servers. OVH/Kimsufi suspending their reseller account seems more likely to me.

The "temporarily suspended" next to their member name here on WHT isn't really inspiring a lot of confidence right now either...
Posted by KMyers, 07-30-2012, 01:53 PM

Quote:

Originally Posted by domainbop

The "temporarily suspended" next to their member name here on WHT isn't really inspiring a lot of confidence right now either...

Just to note. the "temporarily suspended" most likely has nothing to do with the reseller account being shut off, it typically is an indicator that the owner has violated many of WHTs rules. Regardless of the reason, it does not look good.

Are you saying that both VPSs in 2 different physical locations are down? If so, then yes, it would be a telltale indicator of a suspension.
Posted by domainbop, 07-30-2012, 02:09 PM

Quote:

Are you saying that both VPSs in 2 different physical locations are down?

Yes, VPS #1 is an OVH-Spain IP 37.59.x.x and VPS #2 is an OVH-UK IP 178.32.x.x. My 2 VPS's and the DixHost website and SolusVM, HyperVM servers all went down at the same time this morning which is why I think OVH suspended their servers.
Posted by KMyers, 07-30-2012, 02:32 PM

Quote:

Originally Posted by domainbop

Yes, VPS #1 is an OVH-Spain IP 37.59.x.x and VPS #2 is an OVH-UK IP 178.32.x.x. My 2 VPS's and the DixHost website and SolusVM, HyperVM servers all went down at the same time this morning which is why I think OVH suspended their servers.

Yes, if 2 different nodes in 2 different locations went down, it does strengthen the argument for a suspension.
Posted by DeltaAnime, 07-30-2012, 02:40 PM

Quote:

Are you saying that both VPSs in 2 different physical locations are down? If so, then yes, it would be a telltale indicator of a suspension.

Does OVH even have DC's outside of France? Minus the Canuck one? As far as I know they just had different domains to get at different/dedicated markets.

Dixhost has always set off some alarms whenever I saw their sales threads.

Granted, 95% of the OVH hosts do.

Francisco
Posted by domainbop, 07-30-2012, 03:12 PM
My VPS with an OVH-Spain IP just came back up but everything with OVH-UK IPs (my other VPS and Dixhost.org) is still down.

It also appears that the power to the OVH-Spain VPS was turned off during the downtime. i.e. OVH or DixHost probably manually cut off power to all the DixHost servers when the downtime began

Quote:

Does OVH even have DC's outside of France? Minus the Canuck one?

The Kimsufi/OVH data centers are in France (Paris, Strasbourg, Roubaix) but the IPs seem to be allocated/registered to their individual country sites. For example, if you register through OVH.ie your server's data center will be in France but your IP addresses will show a registration of either OVH-France or OVH-Ireland. I'm assuming that DixHost has reseller accounts at both OVH.es and OVH.co.uk
Posted by KMyers, 07-30-2012, 04:18 PM

Quote:

Originally Posted by domainbop

My VPS with an OVH-Spain IP just came back up but everything with OVH-UK IP

I would back it up while you have the chance
Posted by domainbop, 07-30-2012, 04:43 PM
I just discovered they have a Facebook page. Posted 2 hours ago on FB:

Quote:

Originally Posted by Dixhost, translated from Spanish

we have a legal problem with the data center on a complaint of content, it only affects the node "solus.dixhost.org" please be patient we are trying to resolve this as soon as we can, we are awaiting dl response data center to enable the server again. Best regards.

Posted by capa_da_gaita, 07-30-2012, 05:16 PM

Quote:

Originally Posted by domainbop

I just discovered they have a Facebook page. Posted 2 hours ago on FB:

because torrents, can be?
Posted by KMyers, 07-30-2012, 05:21 PM

Quote:

Originally Posted by capa_da_gaita

because torrents, can be?

I doubt it, mist providers won't suspend an entire serer block unless the host is not properly addressing abuse issues in a reasonable amount of time.
Posted by BA-Corey, 07-30-2012, 05:51 PM

Quote:

Originally Posted by KMyers

I doubt it, mist providers won't suspend an entire serer block unless the host is not properly addressing abuse issues in a reasonable amount of time.

Most hosts are very linient on this as well.
Posted by domainbop, 07-30-2012, 06:43 PM
Search WHT for the thread "OVH's zero tolerance". The thread is from 2008 but there are a few complaints in the past that OVH has shutdown resellers without notice if they receive a complaint about illegal torrent files

OVH on their UK forum however say they give 3 warnings before suspending a server. If you receive 6 warnings they cancel the server contract.

Quote:

Originally Posted by Octave OVH UK

The alerts, we receive will be automatically returned to clients. After 3 alerts, the server will be suspended with
the possibility of recovering data, but the need to resettle
the system. Again, after 3 alerts, Ovh will intervene, but
is to suspend the server and break the contract. The customer may
still retrieve the data.

http ://forum.ovh.co.uk/showthread.php?t=648
Posted by desiest, 07-31-2012, 01:06 AM
my vps is also down.,,from last 10-11hrs
Posted by KMyers, 07-31-2012, 09:33 AM
I just checked this morning, it seems like they are still down. Can any customers still access their VPS?
Posted by domainbop, 07-31-2012, 11:41 AM

Quote:

Originally Posted by KMyers

I just checked this morning, it seems like they are still down. Can any customers still access their VPS?

The OVH-Spain IP VPS has been running since it came back up yesterday afternoon after 8 hours of downtime. It uses HyperVM.

The other VPS (the one with a defective hard drive and 10-19MB/s I/O speeds) uses SolusVM and has been down 29 hours and counting. TheDixHost support/billing site and the SolusVM control panel are still down too.

DixHost hasn't provided any more updates on their Facebook page since yesterday afternoon but there are several worried customers over there.
Posted by capa_da_gaita, 07-31-2012, 11:52 AM

Quote:

Originally Posted by KMyers

I just checked this morning, it seems like they are still down. Can any customers still access their VPS?

still offline for me,
both client area and vps.
Posted by KMyers, 07-31-2012, 12:17 PM

Quote:

Originally Posted by domainbop

The OVH-Spain IP VPS has been running since it came back up yesterday afternoon after 8 hours of downtime. It uses HyperVM.

The other VPS (the one with a defective hard drive and 10-19MB/s I/O speeds) uses SolusVM and has been down 29 hours and counting. TheDixHost support/billing site and the SolusVM control panel are still down too.

DixHost hasn't provided any more updates on their Facebook page since yesterday afternoon but there are several worried customers over there.

The Disk I/O could be a sign that people are grabbing their backups expecting the server to go down again. Then again, it could just be gross overselling. Both are likely in this case.
Posted by letsseehow, 08-01-2012, 02:13 PM
looks like it maynot be up again..

anyone recovering $ thru Paypal ?
Posted by desiest, 08-01-2012, 02:21 PM
any info still vps down????????????
Posted by bahaa2928, 08-01-2012, 02:23 PM
might be load issue or network issue
Posted by domainbop, 08-01-2012, 03:03 PM

Quote:

Originally Posted by bahaa2928

might be load issue or network issue

Their data center OVH suspended their server on Monday for hosting illegal content. DixHost posted on Facebook on Monday that they were trying to resolve the issue and get their servers reactivated.

The servers and their support website have been down 58 hours now.

They haven't provided any updates since Monday or answered any of their customers who have posted on their Facebook page the past 2 days.

When a host doesn't provide updates about an outage or respond to customers it's not a good sign...

Quote:

anyone recovering $ thru Paypal ?

A few customers posted on their Facebook page that they want refunds. No reply from DixHost...
Posted by desiest, 08-02-2012, 03:41 AM
can we will get refund and data back....because data is most important
Posted by letsseehow, 08-02-2012, 03:27 PM

Quote:

Originally Posted by domainbop

A few customers posted on their Facebook page that they want refunds. No reply from DixHost...

Can do chargeback through Paypal?
Posted by letsseehow, 08-02-2012, 03:29 PM

Quote:

Originally Posted by desiest

can we will get refund and data back....because data is most important

i suppose data is gone..
only thing left is Chargeback thru Paypal..
Posted by oddball118, 08-03-2012, 09:20 PM
I've been try to get a refund from these clowns for well over a month now. All I kept getting were empty promises of the money is coming. They finally stopped answering the support tickets and placed me on the pay no mind list. I finally gave up and now I'm letting the credit card company take care of it. Good luck to all who have to deal with these lying POS.
Posted by Violent Injection, 08-03-2012, 10:20 PM
I got a refund a couple weeks ago from them had a paypal dispute open they gave in.
Posted by desiest, 08-04-2012, 04:45 AM
yesterday i got this reply,

"Hello, please be patient we are moving the information to other new DC. Thanks. Kind regards."

means data is safe?
Posted by domainbop, 08-06-2012, 01:13 PM

Quote:

Originally Posted by domainbop

The OVH-Spain IP VPS has been running since it came back up yesterday afternoon after 8 hours of downtime. It uses HyperVM.

The DixHost HyperVM server (OVH.es) and my VPS were still running but went off line this morning. I had already moved everything off the VPS when it went down.

The VPS would have been up for renewal this coming Wednesday but since DixHost no longer has a website or working email address there is no way for anyone who still has a VPS or dedicated server with them to pay them.

DixHost hasn't posted any updates since last Monday when they posted the announcement on their Facebook page about OVH (OVH.uk) pulling the plug on their SolusVM server for hosting illegal content.
Posted by funkruti, 08-07-2012, 09:13 AM
my vps and even dixhost is down since last 24 hours now...
really made me to think to switch the vps provider
Posted by domainbop, 08-08-2012, 10:41 PM
After 9 days of silence, DixHost provided an update on their Facebook page today:

Quote:

Originally Posted by DixHost (translated from Spanish)

the services will be restored hope this day because it is too much information and the previous data center has fined 3800 USD and have canceled more than 20 servers that we drove with them meaningless questions so we have moved from data center. Thank you for your patience.

Posted by KMyers, 08-08-2012, 10:47 PM

Quote:

Originally Posted by domainbop

After 9 days of silence, DixHost provided an update on their Facebook page today:

I hope no one is foolish enough to go back to them after this stunt
Posted by funkruti, 08-08-2012, 11:51 PM
even i will move to another host once their server is up
Posted by desiest, 08-09-2012, 05:07 AM
anyone knows when server will b up.????
Posted by funkruti, 08-09-2012, 06:14 AM

Quote:

Originally Posted by desiest

anyone knows when server will b up.????

its over 56 hours now and no reply from their site, i would wait till weekend with a hope that it will be up else search for new host and build the site again

stay away from cheap hosting is what i learnt from this
Posted by KMyers, 08-09-2012, 09:28 AM

Quote:

Originally Posted by desiest

anyone knows when server will b up.????

Quote:

Originally Posted by funkruti

its over 56 hours now and no reply from their site, i would wait till weekend with a hope that it will be up else search for new host and build the site again

stay away from cheap hosting is what i learnt from this

Hello,
I doubt that you will recover any data, Their provider is a leased dedicated server provider, not a colocation provider. They cannot simply ship the server to another datacenter and bring them back online. The fact that they are claiming to own the server is in essence a lie, they are only leasing the server.

I can tell you how this will play out
1) They will find another provider
2) They will upload a copy of their website on it
3) They will claim that there was a massive hard drive failure and all data was lost.
4) They will offer customers who choose to stay a small service credit.
Posted by domainbop, 08-09-2012, 12:45 PM

Quote:

Originally Posted by KMyers

I doubt that you will recover any data,

I think the "hard drive crash" excuse is the most likely outcome but OVH usually allows customers to retrieve data after their accounts are cancelled so there's a small chance the data can be saved and moved to wherever DixHost lands. OVH doesn't allow customers to retrieve data however if the data is illegal (copyrighted materials, child porn, etc), or OVH feels it would be a security risk to allow the customer access to their systems to retrieve data.

Quote:

Originally Posted by OVH UK

The alerts, we receive will be automatically returned to clients. After 3 alerts, the server will be suspended with
the possibility of recovering data, but the need to resettle
the system. Again, after 3 alerts, Ovh will intervene, but
is to suspend the server and break the contract. The customer may
still retrieve the data.

Posted by funkruti, 08-09-2012, 01:54 PM
forget dix...search new hosting provider.....
the most common problem they will say is disk failure no data available

they will give one month free service..and then again after 1-2 months dix will crash and the same will happen
Posted by Flapadar, 08-11-2012, 11:05 AM

Quote:

Originally Posted by domainbop

The "temporarily suspended" next to their member name here on WHT isn't really inspiring a lot of confidence right now either...

Don't jump to conclusions without an input from the moderators. For example, I was suspended for over a month for a simple misunderstanding.
Posted by Violent Injection, 08-11-2012, 02:35 PM
It took a paypal dispute to get my money back because he tried to pawn off a vps with ovh for a dual quadcore in LA.
Posted by DewlanceHosting, 08-11-2012, 03:41 PM

Quote:

Originally Posted by domainbop

I think the "hard drive crash" excuse is the most likely outcome but OVH usually allows customers to retrieve data after their accounts are cancelled so there's a small chance the data can be saved and moved to wherever DixHost lands. OVH doesn't allow customers to retrieve data however if the data is illegal (copyrighted materials, child porn, etc), or OVH feels it would be a security risk to allow the customer access to their systems to retrieve data.

On 2nd OVH Abuse Alert dix did not take a backup on offsite server
Posted by funkruti, 08-20-2012, 03:07 PM
their site is up but not my VPS
Posted by domainbop, 08-20-2012, 04:28 PM

Quote:

Originally Posted by funkruti

their site is up but not my VPS

The DixHost.org site just came online within the last 2 hours (after I posted about them in another thread) after being offline for 21 days.

Their new site traces to Softlayer's datacenter in Dallas. I wouldn't hold my breath waiting for your VPS with all data intact to reappear anytime soon since the old VPS's were at OVH in France and OVH pulled the plug.

Quote:

DIXHOST.ORG NAME SERVERS
Name Server IP Location
ns1.dixhost.org
ns2.dixhost.org
ns3.evolutionhost.org
ns4.evolutionhost.org

Quote:

DIXHOST.ORG SOA RECORD
Name Server ns3.evolutionhost.org

Quote:

DIXHOST.ORG DNS RECORDS
Record Type TTL Priority Content
dixhost.org A 4 hours 208.43.103.101 (Dallas, TX, US)
dixhost.org MX 4 hours 0 1297599367.pamx1.hotmail.com
dixhost.org NS 1 day ns3.evolutionhost.org
dixhost.org NS 1 day ns4.evolutionhost.org
dixhost. org SOA 1 day ns3.evolutionhost.org[. webmaster. demonshack.net. 2012082004 86400 7200 3600000 86400
dixhost.org TXT 4 hours v=spf1 +a +mx +ip4:50 .97.34.146 ?all
mail.dixhost.org CNAME 4 hours dixhost.org
www .dixhost.org CNAME 4 hours dixhost.org

Using an unregistered domain name (evolutionhost.org) for DNS service is an interesting concept...