Xenspeed UK down for nearly a week

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Posted by slushpuppy, 08-31-2012, 09:47 PM
It seems that xenspeed are having some major problems; I lost all ability to connect to my vps, support tickets and emails are not being answered.

Quote:

08/25/2012 08:09 Support Ticket #175398 - Can't login to vps [MERGED] Open 08/25/2012 08:09

Quote:

admin@xenspeed.net

Aug 27 (5 days ago)

to me
we had a problem with our network we expect them to be up late tonight or early tomorow
we will compensate you

Only thing that works is their automated billing system.
Posted by wlsiew, 09-01-2012, 05:10 PM
My VPS in XenSpeed.net Germany location is down from Aug 26, 2012 and no reply on ticket opened until today.

No email reply from admin@xenspeed.net sent on Aug 30, 2012.

Yes, only respond is their automatic billing from WHMCS.
Posted by ~Lee~, 09-01-2012, 06:00 PM
There does seem to have been some history with this host recently that would indicate they are not coming back.

But you have backups of course so move onwards to another provider.
Posted by kpmedia, 09-01-2012, 06:21 PM
The host ran out on their customers, based on what I've read.
See more: http://www.webhostingtalk.com/showthread.php?t=1178766

I think it was discussed on LET, too.

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Posted by slushpuppy, 09-01-2012, 09:52 PM

Quote:

Originally Posted by W1H - Lee

There does seem to have been some history with this host recently that would indicate they are not coming back.

But you have backups of course so move onwards to another provider.

Unfortunately the backups i have are not the most recent ones. I am wondering if I could perhaps contact OVH for my data?