semoweb server is down more than 24 h

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Posted by euronet063, 09-06-2012, 05:02 PM
I did not want to open up the topic on wht but one of semoweb server on which I have a account is down more than 24 h,last answer on ticket got yesterday dat hawe problem with hard disc/degrading array,and since then, every question has no answer...I understand that sometimes a problem occurs, but more than 24 hours is a lot and for the solving larger problems...
I'm

I should add that so far only had positive impressions with semoweb support and services...
Posted by TmzHosting, 09-06-2012, 05:09 PM
What was their last reply regarding this issue? I am sure they are working on the problem and they will update you soon. If a raid array is rebuilding it can sometimes take time.

- Daniel
Posted by Collabora, 09-06-2012, 05:17 PM
The rebuild times will depend on the load on the box, the amount of resources provided to the rebuild process and some other tunables
Posted by euronet063, 09-06-2012, 05:18 PM
I am aware that it takes time, it was the last response that the server has a problem,but it is strange from the previous positive experience with support from semoweb that there is no update...
I have a client's that non stop looking for explanations, and have no understanding for long downtimes....
To add again so far I have only positive experiences with SEMOWEB, especially with support

Quote:

Originally Posted by TmzHosting

What was their last reply regarding this issue? I am sure they are working on the problem and they will update you soon. If a raid array is rebuilding it can sometimes take time.

- Daniel

Posted by Dustin Cisneros, 09-07-2012, 01:02 AM

Quote:

Originally Posted by euronet063

I am aware that it takes time, it was the last response that the server has a problem,but it is strange from the previous positive experience with support from semoweb that there is no update...
I have a client's that non stop looking for explanations, and have no understanding for long downtimes....
To add again so far I have only positive experiences with SEMOWEB, especially with support

Hello,

I wanted to apologize for the issues you have faced with our UK shared/reseller server (UK 1), the data center (HostDime) has been working very hard to restore service -- moving forward I'd like to review your ticket and see if you were properly updated along with any improvements we can make on our end so that customers such as your self whom have experienced positive experiences always continue! We strive to provide the best service possible and will continue to improve where needed.

Please reply back with the ticket number, thank you!