Downtownhost Down

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Posted by singlescott, 09-12-2012, 12:32 PM
Disappointingly several of their servers migrated over the summer are down this morning. Going on 8+ hours.

Quote:

Affected servers 26,27,28,44,45,47
There's a problem on the network on where this servers are colocated, we have techs already working on it...

I haven't seen this anywhere here so as a longtime lurker I thought I'd post.
Posted by Jedito, 09-12-2012, 12:41 PM
What for? We announced it on the help desk, twitter, facebook, answered all the tickets and chats request. What's the reason of your thread?
Posted by Loon, 09-12-2012, 12:45 PM

Quote:

Originally Posted by Jedito

What's the reason of your thread?

I can't think of one, and to go through the trouble of signing up just to post it also?

Makes no sense.
Posted by singlescott, 09-12-2012, 12:53 PM
Sorry, then.

The helpdesk notice specifically requested customers not to open a ticket or to use their live chat. With just one brief alert message on the server downtime I thought since DTH was so respected here members might have more information on the situation. I also don't use twitter or facebook.
Posted by Jedito, 09-12-2012, 01:03 PM
We made the announcement of the problem and which servers were affected, I don't really get what is the need of this thread.
BTW; all servers are back online.
Posted by singlescott, 09-12-2012, 01:22 PM
Thank you. I can confirm servers are back up.
Posted by Arshad Vayani, 09-12-2012, 01:31 PM
Yes my websites were down as well for 8 hours. I am hosting my websites on server 28. This is the longest downtime I have ever faced with DTH. I requested for more information in support ticket but support staff failed to answer. No announcement was posted for atleast 3 hours after down time and I was worried about my data.

I am hosting my websites with DTH since 4 or 5 years but never seen any such critical error until today.
Posted by Jedito, 09-12-2012, 01:41 PM

Quote:

Originally Posted by Arshad Vayani

Yes my websites were down as well for 8 hours. I am hosting my websites on server 28. This is the longest downtime I have ever faced with DTH. I requested for more information in support ticket but support staff failed to answer. No announcement was posted for atleast 3 hours after down time and I was worried about my data.

I am hosting my websites with DTH since 4 or 5 years but never seen any such critical error until today.

We didn't had updates to give you, that's why we didn't gave any until we got them.