turnkey internet down

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Posted by SaaSMX, 09-15-2012, 12:11 PM
Their site and services not responding.

Anyone has any information on this?
Posted by ejhost, 09-15-2012, 12:15 PM
It started affecting our servers @ 11:36 AM EST and they have been going up and down ever since...

It appears to be affecting their entire network
Posted by ejhost, 09-15-2012, 12:18 PM
Looks like they are back online, probably an issue similar to the Cloud Flare one, with one of their upstream providers being down.

(Probably the same upstream provider)

I'm guessing it was a screw up since their entire network seemed down & wasn't re routed instantly.. took about 40 min.

FYI - this is the first issue I've had with them since April's data center migration. Been 100% uptime since then
Posted by SaaSMX, 09-15-2012, 12:32 PM
Yeah they're back and my first issue as well.
Posted by jdownj, 09-15-2012, 01:11 PM
Add another hours worth to my "why I'm moving away from Turnkey" list...
Code:
From exactstate.com

http://www.jdownj.com	        2012-09-15 15:52:31	21 min
https://www.jdownjhostin	2012-09-15 15:41:31	41 min
https://www.jdownjhostin	2012-09-15 08:00:31	41 min
http://www.jdownj.com	        2012-09-15 07:51:31	41 min
https://www.jdownjhostin	2012-09-15 07:39:31	1 min
https://www.jdownjhostin	2012-09-15 05:58:31	1 min
https://www.jdownjhostin	2012-09-15 04:57:31	1 min
http://www.jdownj.com	        2012-09-15 01:30:31	1 min
https://www.jdownjhostin	2012-09-14 07:36:31	221 min
http://www.jdownj.com	        2012-09-14 07:29:31	221 min
https://www.jdownjhostin	2012-09-14 07:15:31	1 min
https://www.jdownjhostin	2012-09-14 05:34:32	1 min
https://www.jdownjhostin	2012-09-14 04:53:31	1 min
https://www.jdownjhostin	2012-09-14 04:32:31	1 min
https://www.jdownjhostin	2012-09-14 02:31:31	1 min
https://www.jdownjhostin	2012-09-12 23:50:31	1 min
https://www.jdownjhostin	2012-09-12 20:29:31	41 min
http://www.jdownj.com	        2012-09-12 20:28:31	41 min
https://www.jdownjhostin	2012-09-12 15:48:31	1 min
https://www.jdownjhostin	2012-09-12 13:47:31	41 min
http://www.jdownj.com	        2012-09-12 13:47:31	41 min
https://www.jdownjhostin	2012-09-12 09:46:31	141 min
http://www.jdownj.com	        2012-09-12 09:06:31	181 min
https://www.jdownjhostin	2012-09-12 09:05:31	21 min
https://www.jdownjhostin	2012-09-11 08:24:31	1 min
https://www.jdownjhostin	2012-09-10 22:23:31	21 min
http://www.jdownj.com	        2012-09-10 22:05:31	41 min
http://www.jdownj.com	        2012-09-10 09:44:31	161 min
https://www.jdownjhostin	2012-09-10 09:42:31	181 min
http://www.jdownj.com	        2012-09-10 09:23:32	1 min
https://www.jdownjhostin	2012-09-10 09:21:31	1 min
http://www.jdownj.com	        2012-09-10 09:02:31	1 min
https://www.jdownjhostin	2012-09-10 08:00:31	1 min
https://www.jdownjhostin	2012-09-09 15:39:31	61 min
http://www.jdownj.com	        2012-09-09 15:21:31	81 min
http://www.jdownj.com	        2012-09-09 13:40:31	1 min
https://www.jdownjhostin	2012-09-09 13:18:31	1 min
https://www.jdownjhostin	2012-09-08 11:57:32	1 min
https://www.jdownjhostin	2012-09-06 14:36:31	1 min
http://www.jdownj.com	        2012-09-03 19:39:31	1 min
http://www.jdownj.com	        2012-09-03 09:58:31	1 min
Posted by turnkeyinternet, 09-15-2012, 02:02 PM
Hello the issue in question Saturday morning on September 15th was a result of a large scale, distributed denial of service (DDoS) attack launched at our network. The attack targeted blindly over 2,000 ips on our network across multiple different network blocks - which caused an issue with the automated means by which we deflect, block, drop, filter and route such types of attacks. The end result caused a routing problem at the distribution level for significant portions of our network.

While our engineers are still reviewing the issue, the device/system which caused the issue has been brought out of automated mode, and we are working with the vendor and examining this more closely. In the mean time our standard DDoS filtering systems at our edge juniper network remain online, and the current attack was filtered successfully. Additional staff are on hand to assist any clients who have or had an issue as a result of this incident.

We take such matters very seriously, as I'm sure our clients do as well. We take great measures in network design, hardware, capacity and staff training to avoid such issues - in this case the systems in place were the cause of any network connectivity losses, and not the actual DDoS attack (the scale/scope was well within our capabilities to block/filter).

We regret any down time, or impact for our clients. Please feel free to reach out to helpdesk AT turnkeyinternet.net with any additional problems, concerns or comments.

Thank You
Posted by tihhc, 09-16-2012, 04:44 AM

Quote:

Originally Posted by turnkeyinternet

Hello the issue in question Saturday morning on September 15th was a result of a large scale, distributed denial of service (DDoS) attack launched at our network. The attack targeted blindly over 2,000 ips on our network across multiple different network blocks - which caused an issue with the automated means by which we deflect, block, drop, filter and route such types of attacks. The end result caused a routing problem at the distribution level for significant portions of our network.

While our engineers are still reviewing the issue, the device/system which caused the issue has been brought out of automated mode, and we are working with the vendor and examining this more closely. In the mean time our standard DDoS filtering systems at our edge juniper network remain online, and the current attack was filtered successfully. Additional staff are on hand to assist any clients who have or had an issue as a result of this incident.

We take such matters very seriously, as I'm sure our clients do as well. We take great measures in network design, hardware, capacity and staff training to avoid such issues - in this case the systems in place were the cause of any network connectivity losses, and not the actual DDoS attack (the scale/scope was well within our capabilities to block/filter).

We regret any down time, or impact for our clients. Please feel free to reach out to helpdesk AT turnkeyinternet.net with any additional problems, concerns or comments.

Thank You

Glad to see you here. I hope there will be no future issue.
Posted by tihhc, 09-16-2012, 05:44 AM
Webserver34 is down again.
Posted by Vikz, 09-16-2012, 08:05 AM

Quote:

Originally Posted by tihhc

Webserver34 is down again.

Back up now.
Posted by gnsw, 09-16-2012, 02:39 PM
problems continue with the two servers "webserver33 and webserver34" this becomes intolerable...

I'm preparing migration...

I want to buy one server, I have seen 2 options:

- Phoenix nap
- OVH

which recommend?
Posted by tihhc, 09-16-2012, 09:44 PM
Sure problem keep none stop happen.
OVH is good.