fasthosts VPS outage

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Posted by UberTricep, 10-03-2012, 06:14 PM
Currently going through a VPS outage from Fasthosts, since 22:34 BST (GMT +1), its been 40 minutes.
Posted by Srv24x7, 10-03-2012, 06:58 PM
I am afraid if its via Level3 networks , you are facing the same outage as we are. Provide a traceroute to the server ip.
Posted by Srv24x7, 10-03-2012, 07:01 PM
Here is our route

traceroute to 72.232.235.122 (72.232.235.122), 30 hops max, 40 byte packets
1 cust-209-105-240-83.corexchange.com (209.105.240.83) 0.068 ms 0.035 ms 0.020 ms
2 xe-5-3-0.core4.dllstx01.corexchange.com (208.78.216.162) 0.330 ms 0.465 ms 0.352 ms
3 ge-6-24.car3.Dallas1.Level3.net (4.71.120.25) 21.812 ms * *
4 ae-22-70.car2.Dallas1.Level3.net (4.69.145.68) 10.246 ms 10.247 ms 1.583 ms
5 DATABANK-HO.car2.Dallas1.Level3.net (4.71.170.2) 3.947 ms 4.067 ms 4.272 ms
6 10.0.0.14 (10.0.0.14) 3.721 ms 3.937 ms 3.921 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
Posted by UberTricep, 10-03-2012, 07:05 PM
I'm talking about fasthosts.co.uk, subsidiary of 1 and 1

traceroute to 109.228.29.167 (109.228.29.167), 64 hops max, 52 byte packets
1 10.27.180.1 (10.27.180.1) 10.935 ms 25.702 ms 8.051 ms
2 cmbg-core-1b-ae2-598.network.virginmedia.net (80.1.201.93) 10.516 ms 23.827 ms 10.282 ms
3 nrth-bb-1b-ae5-0.network.virginmedia.net (212.43.163.145) 61.464 ms * 15.932 ms
4 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 22.571 ms 14.519 ms 13.889 ms
5 linx.bb-c.the.lon.gb.oneandone.net (195.66.224.98) 27.501 ms 32.457 ms *
6 * te2-1.prt0.fhcon.fasthosts.net.uk (88.208.255.57) 33.638 ms *
7 te2-1.nx01.fhcon.fasthosts.net.uk (88.208.255.237) 37.409 ms * 37.566 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
Posted by Dan-CKS, 10-03-2012, 07:24 PM
From Leeds, UK

1 <1 ms <1 ms <1 ms 46.32.235.254
2 3 ms 1 ms 3 ms ldc5-cr5.core.webfusion.com [109.104.95.133]
3 6 ms 3 ms 3 ms cr5-cr4.core.webfusion.com [109.104.95.145]
4 9 ms 8 ms 14 ms cr4-hx8.core.webfusion.com [109.104.95.137]
5 13 ms 9 ms 12 ms linx.bb-c.the.lon.gb.oneandone.net [195.66.224.9
8]
6 13 ms 25 ms 15 ms te2-1.prt0.fhcon.fasthosts.net.uk [88.208.255.57
]
7 13 ms 14 ms 13 ms po-96.prt0.fhdis.fasthosts.net.uk [88.208.255.97
]
8 14 ms 15 ms 17 ms 88.208.255.5
9 12 ms 15 ms 13 ms server213-171-195-48.livedns.org.uk [213.171.195
.48]

Trace complete.

To the VPS.

Tracing route to server2.iclanwebsites.com [109.228.29.167]
over a maximum of 30 hops:

1 <1 ms <1 ms 73 ms 46.32.235.254
2 4 ms 3 ms 2 ms ldc5-cr5.core.webfusion.com [109.104.95.133]
3 3 ms 1 ms 3 ms cr5-cr4.core.webfusion.com [109.104.95.145]
4 9 ms 8 ms 7 ms cr4-hx8.core.webfusion.com [109.104.95.137]
5 7 ms 7 ms 9 ms linx.bb-c.the.lon.gb.oneandone.net [195.66.224.9
8]
6 15 ms 15 ms 16 ms te2-1.prt0.fhcon.fasthosts.net.uk [88.208.255.57
]
7 * * * Request timed out.
8 * * * Request timed out.
9

Looks like it's a problem with BT's connection. trace 7 is usually bt. Or you aint paid ya bill!
Posted by UberTricep, 10-03-2012, 07:32 PM
What do you mean a problem with BT's connection?
Posted by Dan-CKS, 10-03-2012, 07:43 PM

Quote:

Originally Posted by jamesa00789

What do you mean a problem with BT's connection?

Well. Fasthost use bt for quite a large portion of there network just like LCN. aswell as 1and1.

But it doesnt explain why the first traceroute was fine.

Give them a call on 01452 541499