123system node down

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Posted by ahbir, 10-08-2012, 08:44 AM
hello,
i saw a msg that have been updated since my server is down i saw a msg on the ann client info. is there any update for this?
coz i can't use my vps since week's.

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Network issues effecting multiple nodes (Outage)

Affecting Other - VPS Node | Priority - Critical

Hello,

We are currently experiencing network issues on the below listed nodes:

VZ77DLTX

VZ33DLTX

VZ30DLTX

VZ74DLTX

While we are working hard to resolve this issue, we do not currently have an ETA on a resolution. Client's will be updated via twitter & this network page on updates regarding this issue.

We appreciate your patience while we work to resolve this issue.

UPDATE: 12:31 AM (GMT -5) 9/9/2012

After in-depth hardware diagnostics it appears that there was an underlying hardware issue with these servers in conjunction with the network issue. All of these hard drives will be shipped to Flashback data recovery in attempt to recover all data or partial data. At this time we are unaware of what caused this bizzare issue but we can guarantee we will do everything we can to attempt to get the data in a functional state.

All data appears to be in-tact on the above servers but seems to be in a corrupted and non-functional state which we nor our upstreams datacenter technicians could resolve, this is why we are hiring a 3rd party data recovery partner to step in and hopefully pull the data from the drives in the RAID array.

While we do not have an accurate ETA on when we will be able to get these servers functioning again, we are willing to provide all client's with a temporary server at the same tier as their previous until we are able to get word back from Flashback. While the temporary server will not contain your previous data, it will allow you to continue running operations until we can get this matter resolved.

123Systems does not provide a data guarantee in these cases and generally it is the client's responsibility to maintain their own backups, but we are going to go the extra mile and send these drives to a data recovery company to hopefully recover our client's files for them. 123Systems will under no circumstances pass the fees of the data recovery on to our client's in any shape or form such as price increases or flat rates.

Date - 08/09/2012 16:35
Last Updated - 11/09/2012 14:34

I need to know if they are really working on it?
and is there any news when i can get my vps back in time??
Posted by ahbir, 10-09-2012, 02:23 AM
WOW. COOL Thank you 123system team. you really cared about my server.
very much thank you to you and all your team.
now i can service my client as well.

Once again thank you.