Semoweb server9 is down and no updates

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Posted by XhostingGuy, 10-09-2012, 01:37 PM
Semoweb.com 's server9 is down since 14 hours. I created ticket 14 hours ago....... they replied after an hour that we will look at the issue and soon will update you. After 2 hours i again asked whats going on , they then didnt replied and updated my ticket to "in progress". Now after 14 hours i am still in hope for some reply or update. All sites on this server showing 404 error.
I hope they will update here.
Posted by cyberindo, 10-09-2012, 07:27 PM

Quote:

Originally Posted by XhostingGuy

Semoweb.com 's server9 is down since 14 hours. I created ticket 14 hours ago....... they replied after an hour that we will look at the issue and soon will update you. After 2 hours i again asked whats going on , they then didnt replied and updated my ticket to "in progress". Now after 14 hours i am still in hope for some reply or update. All sites on this server showing 404 error.
I hope they will update here.

This is a canned response "Thanks for contacting us. I will check this further and get back to you soon with an update.
Kindly standby for further updates."

And there is no any information to clients..
Posted by tihhc, 10-09-2012, 09:47 PM

Quote:

We are really sorry for this and we are doing an security audit & maintenance in this server at the moment and this will be completed shortly. Since all our technicians are working hard to complete this task as soon as possible & bring the sites back, we are unable to provide you an detailed update frequently.

Once again, sorry for the inconvenience and thanks for your patience & understanding.

I got this reply.
Posted by Dustin Cisneros, 10-11-2012, 02:09 AM

Quote:

Originally Posted by tihhc

I got this reply.

Hello,

Also to clarify, these issues have been resolved.