servebydesign.net and servers down?

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Posted by defbrand, 10-17-2012, 04:14 AM
Hi,
Anyone else got servers down with servebydesign.net? Their main website is down as well.
All routes seem to be ending at roadrunner lax:
10 ae-2-2.ebr1.newark1.level3.net (4.69.132.98) 121.515 ms 119.560 ms 121.789 ms
11 ae-1-51.edge2.newark1.level3.net (4.69.156.9) 119.997 ms 121.059 ms 120.037 ms
12 roadrunner.edge2.newark1.level3.net (4.59.20.30) 119.839 ms
roadrunner.edge2.newark1.level3.net (4.30.135.154) 120.589 ms
roadrunner.edge2.newark1.level3.net (4.59.20.30) 120.527 ms
13 107.14.19.152 (107.14.19.152) 199.292 ms 199.384 ms
ae-1-0.cr0.nyc30.tbone.rr.com (66.109.6.160) 194.307 ms
14 66.109.9.30 (66.109.9.30) 194.209 ms 200.070 ms 197.225 ms
15 ae-4-0.cr0.lax30.tbone.rr.com (66.109.6.2) 200.078 ms 193.289 ms 199.530 ms
16 * * *
Posted by lemon09, 10-17-2012, 04:23 AM
Confirmed! My server with this company is down as well.
Posted by defbrand, 10-17-2012, 04:27 AM
No response from company phone - answer machine. Obviously can't email them. Not a good position.
Posted by defbrand, 10-17-2012, 04:54 AM
All back online now
Posted by defbrand, 10-17-2012, 07:51 AM
ok still have problems I think - anyone else experiencing it?
No answer to tickets or phone call.
Posted by MyAdminHub, 10-17-2012, 08:18 AM
Their website is down, yes.
Posted by defbrand, 10-17-2012, 08:25 AM
It's odd because all the IPs on servers (including theirs) work and you can access the sites via the IP. However the domain resolution for the whole network appears to be shot.
Posted by user45, 10-17-2012, 08:54 AM
I am also unable to connect to their site, I hope they get it fixed soon.
Posted by defbrand, 10-17-2012, 09:12 AM
Absolutely disgusting that their phone is on answerphone and they haven't addressed this issue with any information. Think this may be the nail in their coffin. As it stands we don't know when (or if) it's going to be fixed or what the problem is. I'm currently logged in to my server via IP taking latest backups - I recommend you all do the same.
Posted by defbrand, 10-17-2012, 10:54 AM
As servebydesign is a member here and there appears to be no other way to contact them perhaps they could give us an explanation for 7 hours of downtime.
Posted by jj@24khost, 10-17-2012, 11:51 AM

Quote:

Originally Posted by defbrand

As servebydesign is a member here and there appears to be no other way to contact them perhaps they could give us an explanation for 7 hours of downtime.

They have a twitter account @servebydesign
Posted by defbrand, 10-23-2012, 03:51 AM
Whole network down again. As they didn't even acknowledge it the last time won't hold out any hope this time.