atlasnetworks.us is down

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Posted by stevef, 11-16-2012, 09:20 AM
Atlas Networks (atlasnetworks.us) has been down since yesterday evening. Ping gives a normal result but FTP and Web servers are not responding. We have current backups and can easily move our site elsewhere but does anyone have anything to add about this?
Posted by stevef, 11-16-2012, 01:00 PM
Our hosted site up again, after an outage that was around 12 hours or a little more, as nearly as as can figure. This didn't seem to affect customers with dedicated servers, only the Linux Cloud service, lnxcloud.atlasnetworks.com. Their own main site, which is also hosted on their Linux Cloud, was down as well.

Atlas' support server was up during this episode, though, and at all times displayed a notice that there were no current problems. It still doesn't mention the outage at all. No one returned my phone call. Support is available only during normal working hours. I didn't consider it an emergency and didn't call the emergency support number, just plain old support.

Clearly a lower end outfit in some ways but it's inexpensive. This is the first major outage and it's been half a year with very few other problems, only some unwelcome slowdowns from time to time. I'm going to be optimistic and not pick up and leave today. But I'll admit that I looked at Swiftco this morning. Cloudiness and reliability are not identical.
Posted by stevef, 11-17-2012, 06:01 PM
Slowdowns are still with us. Cpanel shows the load average as 155.51. So they're up, but...

A while ago, there was a little peak at 12.71 load, which receded to 2.43 (at which page load times recovered to about 24 seconds, compared to 1.5 - 2.0 seconds normally). Now it's just a matter of waiting it out as usual. Oh joy, load is down to 141.37 now.
Posted by atlasnetworkseric, 11-18-2012, 04:47 PM
Hi Steve,

The active SAN LUN that this CPanel server resides on began throwing errors on its network interface. This has been causing slowdowns due to TCP retransmits. We have swapped out the network interface on the SAN LUN, and things appear to have stabilized at this time, but we're keeping a very close eye on it and are prepared to take further steps if the situation requires it.

On the support side - I truly apologize for the lack of response from our support folks, that shouldn't happen! Could you PM me your ticket ID so I can take a look?