Servergurus - Down in Chicago - Knowledgebase

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Servergurus - Down in Chicago

Posted by rmcadams, 11-18-2012, 08:06 PM
Looks like Servergurus is down in Chicago, corporate site is down, phone system down also.

Looks like a bad day.
Posted by spiceman, 11-18-2012, 09:00 PM
They actually sent an email prior to the outage about an "EMERGENCY MAITENANCE" from 6pm CST - 4am CST.

I was coming here to see if a an update was posted on their progress and saw your post... nothing on their twitter yet but they did say 4am CST
Posted by carlh04426, 11-18-2012, 09:26 PM
I wonder if this "outage" has anything to do with this?

"Server Gurus raising prices ..."
http://www.webhostingtalk.com/showthread.php?t=1210083

This has taken down vps6.net (my provider,) too.
Posted by JC2012, 11-18-2012, 10:19 PM

Quote:

Originally Posted by spiceman

They actually sent an email prior to the outage about an "EMERGENCY MAITENANCE" from 6pm CST - 4am CST.

I was coming here to see if a an update was posted on their progress and saw your post... nothing on their twitter yet but they did say 4am CST

Anyone has any update on this situation?
Posted by DotVPS-J, 11-18-2012, 10:27 PM
VPS6's twitter looks to have a little bit of info...

https://twitter.com/vps6net
Posted by carlh04426, 11-18-2012, 10:36 PM
Thanks for this. I have a screencap from FB and Twitter taken just before dinner here and there were no updates at that time.
Posted by JonBiloh, 11-18-2012, 10:44 PM
Does anyone know why they are offline?
Posted by DotVPS-J, 11-18-2012, 10:46 PM

Quote:

Originally Posted by JonBiloh

Does anyone know why they are offline?

Possibly something to do with http://www.webhostingtalk.com/showthread.php?t=1210083 :/
Posted by Alex, 11-18-2012, 11:08 PM
A reminder:

This forum is provided to discuss current outage issues and to allow a way for customers and providers to communicate. Comments by non-customers will be removed. If you are not a current customer, there is no need for you to post. Reviews are only suitable in the appropriate main forum category.

Thanks,
Alex
Posted by ugendar, 11-19-2012, 02:22 AM
Servergurus back online , but not their services and sites hosted under them ....
Posted by rmcadams, 11-19-2012, 02:53 AM
Just talked to Lee at SG - Sounds like the official story is a problem with a Cisco 6509 rebooting the secondary supervisor over and over causing issues. Emergency maintenance with Cisco on site to fix it, Cisco just left and things are coming back online. While I have no reason to distrust Lee - I do like him, it's odd to see NLayer dropped out of their peering and brought in Above.NET. There were some pretty big routing changes today so we'll see how it all pans out. I like these guys, hope they do a full writeup on the outage and peering changes.
Posted by JC2012, 11-19-2012, 03:31 AM

Quote:

Originally Posted by rmcadams

Just talked to Lee at SG - Sounds like the official story is a problem with a Cisco 6509 rebooting the secondary supervisor over and over causing issues. Emergency maintenance with Cisco on site to fix it, Cisco just left and things are coming back online. While I have no reason to distrust Lee - I do like him, it's odd to see NLayer dropped out of their peering and brought in Above.NET. There were some pretty big routing changes today so we'll see how it all pans out. I like these guys, hope they do a full writeup on the outage and peering changes.

Hi how can I contact lee as well? My site is in one of their servers as well and is still down... Also can't access their corporate site...

Just hope they can fix this as soon as possible!

Can you provide me with lee's contact.

Regarding their service I just have the Best to point out! This guys are the Best of the Best and just hope they can fix this as soon as possible!
Posted by JC2012, 11-19-2012, 03:42 AM
And let me add just one fewer points... Regardless what is happening today this guys are truly impressive!

I mean there are a lot of companies with heavy advertisement promising that they'll provide you everything and they don't.

This guys do! And their committed like no one else... You see the way they work... They're not just to sell you a product or a service... They really like what they do and they exceptional professional!!!

That's why I truly hope that they can fix this soon and be back online because this guys are truly the Best!!!
Posted by ugendar, 11-19-2012, 03:43 AM
even we got mail saying to change some ip addresses also ... maybe due to these reasons ??
Posted by DeltaAnime, 11-19-2012, 03:44 AM

Quote:

Originally Posted by ugendar

even we got mail saying to change some ip addresses also ... maybe due to these reasons ??

Would explain their sudden need to raise prices by so much o_O

Francisco
Posted by ugendar, 11-19-2012, 03:47 AM

Quote:

Originally Posted by JC2012

And let me add just one fewer points... Regardless what is happening today this guys are truly impressive!

I mean there are a lot of companies with heavy advertisement promising that they'll provide you everything and they don't.

This guys do! And their committed like no one else... You see the way they work... They're not just to sell you a product or a service... They really like what they do and they exceptional professional!!!

That's why I truly hope that they can fix this soon and be back online because this guys are truly the Best!!!

THAT IS WHY THEY ARE CALLED SERVERGURUS

Posted by ugendar, 11-19-2012, 04:44 AM
can anyone let me know the contact number of serveguru , toll free atleast . Its been nearly a day since my domains hosted under them are down and our customers are eating our head...
Posted by leckley, 11-19-2012, 04:48 AM

Quote:

Originally Posted by ugendar

can anyone let me know the contact number of serveguru , toll free atleast . Its been nearly a day since my domains hosted under them are down and our customers are eating our head...

Sales: (877) 800-9250
Support: (877) 800-9250

Google cache is your friend
Posted by ugendar, 11-19-2012, 05:04 AM

Quote:

Originally Posted by leckley

Sales: (877) 800-9250
Support: (877) 800-9250

Google cache is your friend

Well im from India and that number doesnt work . I already tried that ..
Posted by ugendar, 11-19-2012, 06:15 AM
any updates ?? seems still they need another 10-12hrs MAX..
Posted by carlh04426, 11-19-2012, 06:58 AM
Where has the vps6.net thread gone? We were discussing their Chicago outage. I'm a customer and one of my nodes there is still offline.
Posted by ugendar, 11-19-2012, 07:14 AM

Quote:

Originally Posted by carlh04426

Where has the vps6.net thread gone? We were discussing their Chicago outage. I'm a customer and one of my nodes there is still offline.

https://twitter.com/vps6net
Posted by carlh04426, 11-19-2012, 07:29 AM
Thanks, ugendar. I'm aware of their Twitter account. If you read further up this thread, you'll see their Twitter and FB pages were the first places I checked for information on the outage ... well before anything was posted there about it.

My inquiry, now, concerns the thread I was participating in here discussing vps6.net's Chicago outage. I asked "where has the thread gone?" Do these threads normally get deleted when a discussion on the same topic starts up at Twitter?
Posted by rmcadams, 11-19-2012, 08:08 AM
6 hours after I talked to Lee - Still offline
Posted by Essex, 11-19-2012, 08:16 AM

Quote:

Originally Posted by rmcadams

Looks like Servergurus is down in Chicago, corporate site is down, phone system down also.

Looks like a bad day.

They are fine? All our client|JV sites are still up, the notice was a pre warning as per their status pages, that are always spot on

Always best to check elsewhere..

http://goo.gl/lfAkX
Posted by rmcadams, 11-19-2012, 08:19 AM

Quote:

Originally Posted by Essex

They are fine? All our client|JV sites are still up, the notice was a pre warning as per their status pages, that are always spot on

Always best to check elsewhere..

http://goo.gl/lfAkX

Your post is incoherent at best. The majority of their network is still down.
Posted by Dougy, 11-19-2012, 09:03 AM
lol. ip change and this much down time sounds like the servers moved facilities
Posted by Essex, 11-19-2012, 09:05 AM

Quote:

Originally Posted by rmcadams

Your post is incoherent at best. The majority of their network is still down.

Thanks for that, as far as we can see, it is not, so maybe we are just lucky then
Posted by ugendar, 11-19-2012, 10:19 AM
still my website groupmk.ru is down.... chat option still not online...
Posted by rmcadams, 11-19-2012, 10:38 AM

Quote:

Originally Posted by ugendar

still my website groupmk.ru is down.... chat option still not online...

I would see if you can ssh to your server.

The network is back up I can confirm... my rack is online and my servers are up.
Posted by ugendar, 11-19-2012, 10:40 AM

Quote:

Originally Posted by rmcadams

I would see if you can ssh to your server.

The network is back up I can confirm... my rack is online and my servers are up.

i dont think so it is working as there is no reply for ip address 204.93.171.2 and 64.250.118.194 ..
Posted by ugendar, 11-19-2012, 10:57 PM
any servergurus support people here ?? they are not even replying to my tickets and emails which im sending. my site is down since yesterday and our client is shouting on us. as im in india , i cannot reach them over the phone . they online chat option is offline since yesterday .
Posted by JC2012, 11-22-2012, 10:03 PM

Quote:

Originally Posted by ugendar

any servergurus support people here ?? they are not even replying to my tickets and emails which im sending. my site is down since yesterday and our client is shouting on us. as im in india , i cannot reach them over the phone . they online chat option is offline since yesterday .

Is anyone here able to provide me a good contact of servergurus?
Posted by davemd91, 11-23-2012, 03:17 AM
Try their sister site to contact: VPS6