64u is down

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Posted by miklosandras, 12-05-2012, 07:13 AM
64u is down more than 30 mins ago. Anyone know, what is going on?

The main site also not available: 5.9.232.60 (64u.com)

I hope it is only a temporary problem.
Posted by KMyers, 12-05-2012, 10:25 AM
Hello,
I can confirm that this is down for me as well. I no longer have a VM with them so I unfortunately am unable to test to see if it is still active. I terminated my VM last month (not due to the service, just no longer needed it)
Posted by miklosandras, 12-05-2012, 11:14 AM
The node where my VPS hosted is up (5.9.25.41) I could logged into the VMWARE vSphere client console.

5.9.32.XXX is not working...

It seems it is network problem... I hope it will be resolved ASAP.
Posted by solidarray, 12-05-2012, 11:18 AM
Hi guys,

Sorry for the troubles this morning, we are having issues with our network provider regarding this range of IPs.

We are fastidiously working to have this resolved.
Posted by miklosandras, 12-05-2012, 11:23 AM

Quote:

Originally Posted by solidarray

Hi guys,

Sorry for the troubles this morning, we are having issues with our network provider regarding this range of IPs.

We are fastidiously working to have this resolved.

Thank you I hope my customers also will understand it.
Posted by lynxus, 12-05-2012, 11:28 AM
Not heard the use of "fastidiously" for a long time
Posted by miklosandras, 12-05-2012, 11:56 AM
solidarray, please keep inform us about the updates. Thank you.
Posted by solidarray, 12-05-2012, 12:58 PM
At current, only vSphere access is available as we are awaiting resolution of this matter from our network provider.

We are sorry for the inconvenience. This matter is being resolved as quickly as possible.
Posted by solidarray, 12-05-2012, 03:51 PM
Hi guys,

Just a reminder in case you haven't seen yet, if you are having issues, please send us a support ticket. Our site and support portals are up.
Posted by miklosandras, 12-05-2012, 04:48 PM
solidarray, what url is working now? which email address need to be use to open a support ticket?
Posted by Diaxa, 12-05-2012, 05:03 PM
64u.com their homepage.

Any progress?
Posted by miklosandras, 12-05-2012, 05:29 PM
Okay, with proxy I could access the support portal, and successfully created a support ticket.
Posted by Diaxa, 12-06-2012, 10:35 AM
Still down, vps has been down for 2 days now.
I know you guys can't do anything about it, but i am getting a little bit irritated. I'm losing users ..
Posted by lynxus, 12-06-2012, 11:00 AM
Maybe its time to think about moving? 2day downtime and no updates is reason enough to move and breach of most contracts.
Posted by Diaxa, 12-06-2012, 11:12 AM
Yup you are right, 2 days without any information.
Posted by solidarray, 12-06-2012, 01:42 PM
Hi guys,

Due to the fact that there are a low number of people involved with the issue, there isn't a mass email. Unfortunately we had thought all people affected had already raised an issue.

Please contact us directly for help with the matter. Our datacenter is working to resolve the issue, however the subnets that you guys are on were nullrouted, and its taking a bit of time to resolve the issue.

Sorry for any inconveniences, our efforts are being spent on resolving this in any way we can for those who are contacting us and persisting this matter, and not on checking internet forums, so please contact us directly for the best assistance.

Thank you and again, sorry for the trouble.
Posted by Diaxa, 12-07-2012, 08:16 AM
Any new information about how much longer it's going to take?
Posted by ReliableNode, 12-07-2012, 09:32 AM
I think they are back online?
Their main site is working here...
Posted by Diaxa, 12-07-2012, 09:55 AM
Their mainpage is indeed working, but the servers are still offline.
Posted by solidarray, 12-07-2012, 01:49 PM
Hello there,

We are engaging our Network provider to resolve the issue, though they are being slow to respond/take action.

Sorry for the troubles, we are continually contacting them regarding resolution. We understand what a grievance this can be. Please contact us directly for further news/assistance.
Posted by dexno, 12-07-2012, 10:52 PM
my sites still cant access it.. This is my ticket:981545, the support really slow to take action and not 24 hours support anymore.. where is octay? my client got really mad to me because this.. and ijust know, all vds service is not came with free backup.. maybe this is my fault to take challenge to try this provider..
Posted by nmbschool, 12-07-2012, 10:56 PM
same over here.
Posted by Diaxa, 12-09-2012, 12:40 PM
Oktay doesn't work anymore at 64u.com.
Servers are still offline.
Posted by solidarray, 12-11-2012, 09:53 AM
Hi guys,

This issue was resolved. If you are having troubles, as referred to before, please contact us. That would be the appropriate way for us to be able to respond to your needs effectively.

Please let us know if you are having some sort of issue.
Posted by Diaxa, 12-11-2012, 09:53 AM
The servers are back online!
Posted by dexno, 12-12-2012, 10:14 PM
@Solidarray
Are you sure your issue already resolved? my /home folder still have issue.. all my data have gone.. can you fix this issue please?
Posted by wrxdn, 12-15-2012, 05:39 AM
I think a good host can give a website enough help.
Posted by dexno, 12-17-2012, 11:01 PM
@wrxdn
Sadly 64u.com is not count for this one.. they not giving enough help.. until now, all my sites in their vds still cant access, all my files still not recoverable.. this is disaster for me.. 3 weeks without any progress.. sh*t...
Posted by ~Lee~, 12-18-2012, 07:52 PM

Quote:

Originally Posted by Diaxa

Oktay doesn't work anymore at 64u.com

Really? Verification of that anywhere? Has 64u been sold or something.
Posted by Diaxa, 12-20-2012, 08:40 AM
I've him on skype, he told me.