Ecatel downe and ticket no anwer me

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Posted by narges, 12-28-2012, 08:57 AM
Hello all

We see a invoice unpaid and paid it 8 hours ago but poer on server

network is Red and downe send ticket 7 hours ago to support 24x7

But no answer me we crating 5 ticket sales & noc & Support

never answer i call with 702204015 But worn phone why?

please help me have phone from ecatel support?
Posted by Mohammed H, 12-28-2012, 09:21 AM
all of our servers with Ecatel are up. so its seems like your server is the only one down. (have you tried to reboot it?)

you should wait for Ecatel support to check your server and don't forget its XMAS in NL.

Highest Regards
Mohammed H
Posted by narges, 12-28-2012, 09:26 AM

Quote:

Originally Posted by XSLTel

all of our servers with Ecatel are up. so its seems like your server is the only one down. (have you tried to reboot it?)

you should wait for Ecatel support to check your server and don't forget its XMAS in NL.

Highest Regards
Mohammed H

We Reboot but no back online yes iknow i should wait but max

4hours i Ca;n wait i want 4 Dedicated server from ecatel still wait

answer Ecatel is very good but today why no anwer me

have phone number i call with DC
Posted by McVaio, 12-28-2012, 10:56 AM
I have no problems with their services either. Seems to be your server.
Posted by narges, 12-28-2012, 11:36 AM
Hi,

now 9 Hours and my server Still Downe ! i never happy of Ecatel
Posted by Ecatel, 12-28-2012, 11:45 PM
hello!

all problems solved? else please pm me your client ID so i can check the situation for you!

it is possible response times are a bit slower than normal, this due to less availible staff and a lot of requests during the holidays. Our well mean apologies for this!
Posted by Prajyot, 12-29-2012, 12:54 AM
i think its time to change topic title....?