Registrar Error (Resell.biz)

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Posted by ceylonhost, 01-24-2013, 08:10 AM
Does anyone getting following message on WHMCS associated to resell.biz ?

Registrar Error
Unable to obtain Order-ID
Posted by dado023, 01-24-2013, 09:32 AM
same here, it seems they are down.
They didn't even send prior notice...this is not professionalism.
Posted by ModelWebHost, 01-24-2013, 10:17 AM
Yes. I had to update the DNS of some domains but portal is down. I did not receive any prior notification about this.
Posted by the_pm, 01-24-2013, 10:24 AM
What did they say when you contacted support?
Posted by Vinayak_Sharma, 01-24-2013, 10:28 AM
Entire LogicBoxes platform is down, not just resell.biz.

http://manage.resellerclub.com/reseller/
https://www.*************.com/servle...icationServlet

None is working.

on RC it says "Downtime Notice"
Posted by Vinayak_Sharma, 01-24-2013, 10:33 AM
Just got a reply from RC support:

Quote:

There is an emergency maintenance carried out on the OrderBox due to which you may face intermittent issues. This may take approximately around 2 hours

And the link to followup http://forums.myorderbox.com/index.p...with-orderbox/
Posted by ReliableNode, 01-24-2013, 10:45 AM
The ETA has been extended by 2 hours!
Posted by d0stler, 01-24-2013, 11:56 AM
Hello All,
As a few of you have indicated there is an unscheduled emergency maintenance currently impacting all LogicBoxes registrars/resellers. I have asked for an update and I too, will post any information that I am provided. The link to forum post provided by Vinayak_Sharma aligns with the last personal update I received from LogicBoxes.
Posted by hostvirtual, 01-24-2013, 12:39 PM
The NetEarth One guys are doing a nice job of posting updates on https://twitter.com/netearthone since they also use the LogicBoxes platform.

Now if only their account signup process was as easy breezy as resell.biz...
Posted by d0stler, 01-24-2013, 12:44 PM
Hey All,
I did just receive an update from LogicBoxes, though the update didn't provide any details. The forum post provided early has been refreshed and it seems that the window has been extended.
Posted by BeZazz, 01-24-2013, 12:50 PM
Resell.biz is back up
Posted by d0stler, 01-24-2013, 12:54 PM
Hey Bezazz,
You must be watching the portal like a hawk. You noticed before I did and the forum thread has not been updated as of yet. Lets keep our fingers crossed that things are now stable again.
Posted by hostvirtual, 01-24-2013, 12:56 PM
Appears to be back up for me now
Posted by BeZazz, 01-24-2013, 12:57 PM

Quote:

Originally Posted by d0stler

Hey Bezazz,
You must be watching the portal like a hawk.

No just luck.
Every 15-20 minutes I have been refreshing the page, as I was in the middle of something when it went down.
Posted by ModelWebHost, 01-24-2013, 01:19 PM
Resell.biz is back online. Resellerclub and netearthone are also back online.
Posted by hostvirtual, 01-24-2013, 01:34 PM
Wow.. just .. wow. Kudos for transparency, though.

http://forums.myorderbox.com/index.p...with-orderbox/

The OrderBox is currently out of emergency maintenance. Here is a summary of what happened:

Quote:

The OrderBox is currently out of emergency maintenance. Here is a summary of what happened:

At 10:49 GMT, our systems operator executed a untar command of a test postgres base backup on the live postgres data folder. This base backup was of a fresh postgres database and hence it overwrote some of the postgres system data tables. Due to this, postgres couldn’t locate our live database and related roles which are allowed to connect to the db and all web requests started failing. This affected all OrderBox related services (Control Panel/API/Whois etc) and domain forward orders.

Our monitoring caught this problem and we immediately shutdown the platform and stopped our replication processes to standby databases to ensure the consistency of data on the standby db. We then set out to inspect database consistency and switch to standby, if necessary.

This verification is a fairly lengthy process and our systems, software engineering, and management started verifying the integrity of each and every database and table to ensure all transactions that were applied on the primary database were also applied to the standby-db. This took more time as the primary database had to be bought up first by restoring the postgres system data files so that it can identify OrderBox related databases.

As of now, all data has been verified and tested. We will be reviewing this incident in more detail during the next product management meet and come up with items that need to be fixed permanently.

The immediate list of items that have been done are:

* Review access privileges and restricted to very senior individuals on the Systems side.
* Setting up a new slave and ensuring it catches up (in progress).

We deeply regret the inconvenience caused due to the outage. As mentioned, we will take all measures to ensure that the chances of such issues recurring are near zero. We will update this topic with future precautionary steps, once they have been finalized and executed.
Posted by ceylonhost, 01-25-2013, 12:46 PM
Quote:

Originally Posted by hostvirtual

Wow.. just .. wow. Kudos for transparency, though.

http://forums.myorderbox.com/index.p...with-orderbox/

The OrderBox is currently out of emergency maintenance. Here is a summary of what happened:

Yes, Just received the notice from ResellerClub.

+
Code:
Scheduled Downtime

Date: Sunday, 27th January, 2013 Time: 04:30 UTC
Reason: Switch Database from Standby Server to Primary Server