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Bluehost - 6+hrs downtime and counting

Posted by MattF, 02-03-2013, 04:05 AM
Was planning to help a client with their website today (run of mill horrid Joomla thing) and at 3pm no further along.

Bluehost suffered a power surge and things are still not all online, 6hrs+ counting.

https://twitter.com/bluehost
Posted by (Stephen), 02-03-2013, 04:16 AM
These things happen, I'd never experienced it in over 10 years in hosting until this week we had two such issues, the first triggered the 2nd 12 or so hours later.
Power problems are something you think may be avoidable, but people make mistakes when doing their job sometimes, and it is in places that don't always show up till a lot later. (electrician in our case, who knows here).

There are so many scenarios for what can go wrong when power fails, but in generally equipment isn't designed to just handle the abrupt absence of power and it makes additional problems when it comes back up later.

Really feel for them and wish the best getting it all back online. Stay calm, get a nice cart to push the monitors around to check everything, and make sure you have a field general there to lead the way for the staff aiding the recovery!
Posted by badhat, 02-07-2013, 09:11 AM
I have an account that was for a client who opted out later and I decided to use the shared account for hosting non-critical sites. 15 hours later and counting there is still an inability to get an answer from them as to the problem. 10 hours ago they decided to do a mysql upgrade. Today logging into the control panel still takes at least one full minute for the page to load (no joke.) MYSQL using phpmyadmin rarely works. Estimated wait time today is 30+ minutes in chat. Reverse IP shows over 2,100 accounts on the machine.

When they were smaller they were quite good. Typically in the industry I'll see buyouts and integration occurring and then it's coasting on reputation. I don't use Bluehost often but this kind of problem without any answers isn't acceptable to me. Just glad it's nothing mission critical.
Posted by letwebhost, 02-07-2013, 09:36 AM

Quote:

Originally Posted by badhat

MYSQL using phpmyadmin rarely works. Estimated wait time today is 30+ minutes in chat. Reverse IP shows over 2,100 accounts on the machine.

This is a common shared hosting set up.Thats why you get what you pay for.Also when EIG groups acquires,hosts becomes problematic
Posted by 48-14, 02-07-2013, 10:20 AM
Blue host tends to have a major melt-down almost once a year...aside from their daily downtimes issues. I think that issue is non-EIG related
Posted by letwebhost, 02-07-2013, 10:22 AM

Quote:

Originally Posted by 48-14

Blue host tends to have a major melt-down almost once a year...aside from their daily downtimes issues. I think that issue is non-EIG related

I know that.By EIG I mean the how big number of customers they put in a single server.They are more into promotion that quality
Posted by 48-14, 02-07-2013, 10:58 AM

Quote:

Originally Posted by letwebhost

I know that.By EIG I mean the how big number of customers they put in a single server.They are more into promotion that quality

I agree, BUT some of these hosts were already packing as much customers as they could onto those servers, and already had their issues. EIG was just icing on the cake.
Posted by badhat, 02-07-2013, 11:06 AM

Quote:

Originally Posted by letwebhost

This is a common shared hosting set up.Thats why you get what you pay for.Also when EIG groups acquires,hosts becomes problematic

Yes, old story with shared hosts... but my follow up call with support was more revealing. Turns out they throttle without informing you and then make it virtually impossible to do anything about the throttling. I'm realizing that using even the shared hosting accounts I'm given practically for free are more trouble than they are worth.
Posted by patriciasmith125, 02-12-2013, 07:27 AM
Can't they have back up server if something goes wrong alternative could work.
Posted by Saket, 02-12-2013, 07:59 AM
Is EIG the Oracle of the Hosting Industry.

Gobble and Kill!!