KoDDoS.com and Customer Sites Down?

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > KoDDoS.com and Customer Sites Down?

Posted by Xioustic, 03-24-2013, 09:07 PM
Hi, about 20 minutes ago it looks like our site went down. KoDDoS.com is the host (we just moved to them a day ago), but now it seems like accessing their own site even is spotty. We have no access to our server at all, and it seems to cut off all our users who were using the site too.

Most reviews have been positive for this company so we were pretty happy moving to them (especially because we've been hit with DDoS attacks before), but this is certainly unnerving!

Hoping for an update (DracH is the representative for the site I believe?) soon!
Posted by George_Fusioned, 03-24-2013, 09:16 PM
http://www.koddos.com/ is working fine from here.
Posted by NetworkPanda, 03-24-2013, 09:31 PM
The site works fine from here too.
Maybe your IP address was blocked, have you entered a wrong cPanel/FTP/SSH password too many times?
(it is a usual scenario where the users forget their password and instead of requesting a password reset, they keep entering wrong passwords till they get blocked... and then complaining because they think their site is down)
Posted by edouard, 03-24-2013, 09:36 PM
yes I have also this problem.
Posted by Xioustic, 03-24-2013, 09:38 PM
Looks like their company website came back but ours is still down... We cannot remote desktop into it even, it times out when trying.

Our site is beginning to act a bit like a DDoS attack; some https requests are feeding back partial responses sporadically when we try.

Still haven't heard anything back from the host though...
Posted by Xioustic, 03-24-2013, 09:42 PM

Quote:

Originally Posted by edouard

yes I have also this problem.

Hey edouard,

Have you been a customer with them for awhile? Is this random downtime typical? As a brand new customer as of less than 48 hours ago, we're feeling a little queezy keeping our stuff hosted with them. Our hosting bill with them isn't cheap; the amount we pay isn't even listed on their pricing tiers.

Glad to hear someone else is having this problem and it's not just us.
Posted by edouard, 03-24-2013, 09:45 PM
the support talk is a ddos attack, so everybody is impacted. Sometimes when there are a Big attack there are some downtime/lag.
Posted by Xioustic, 03-25-2013, 12:46 AM
Just to follow up with this, here's the response I just got (downtime over as of a few hours ago):

Quote:

We fixed it 2h ago. We had a very high pick of attackover 50gGbps. We took measure to stop it.

Posted by alex_lk, 03-27-2013, 05:06 PM
I've been with them since about Christmas and the service has been pretty good. Martin and Marin have always been excellent to deal with but I have noticed over the last 3 days that my site, cpanel and their homepage has been down. I've not had any word from them but I'll give it a couple more days before I start getting concerned.

Ddos protection sites will always be a target of basement dwelling neckbeards with nothing better to do with their pointless lives than attack websites for notoriety. This is exactly the reason I switched to Koddos and I hope they resume service soon. Fortunately my site is a small, ad free, non profit site but I pity those that depend on stability to make money.
Posted by Xioustic, 03-27-2013, 07:47 PM
Alex:

Thank for the report. We've got a decent sized site and the amount we pay KoDDoS is not listed on their page specifically because of the amount of protection purchased.

We went down at the time that I reported and came up a few hours later; we're sorry to hear that isn't the same in your case.

Unfortunately, downtime for us costs a fair amount of money in lost traffic so we're hoping that this was an isolated case. We understand downtime is unavoidable but there's a significant cost/lost revenue ratio we're aiming for when it comes to downtime tolerance until we can get everything to fail-over type system.
Posted by alex_lk, 03-28-2013, 05:54 PM
My site is back up and so is the homepage for Koddos. I am experiencing a little bit of downtime still but the guys at Koddos seem to be getting on top of it.
I wonder if they have thought about getting DDos protection? Seriously tho, I had 2 months of battling hackers and DDos attackers from an extremist group and its no fun, they don't give up.
Posted by Xioustic, 04-02-2013, 05:55 AM
Looks like their site just went down again, and so did ours. We're intermittently able to connect to our site and also intermittently able to connect to KoDDoS.com, but 70-80% of the time it has been down.

Does anyone know of offshore dedicated W2008 hosting with DDoS protection that can provide at least four or five 9s of uptime? It doesn't look like our relationship with KoDDoS will be sustainable if we're going to experience downtime this often.

EDIT: Looks like it's back up now but our clients are pretty pissed for the interruption in service.
Posted by Xioustic, 04-03-2013, 05:56 AM
Down again as of a few minutes ago. Same symptoms. Same angry clients for interruption in service.
Posted by Xioustic, 04-03-2013, 03:21 PM
My last post resolved itself in about 5-10 minutes; KoDDoS.com denies any issues but all of our users experienced the same lag spike & disconnection; KoDDoS.com was inaccessible during that brief period.

However, as of a half hour ago, we're experiencing the same symptoms (KoDDoS.com and our site intermittently inaccessible) that have persisted for awhile now. Users are beginning to leave our site due to its reputation to be unstable and not fit for play. We're losing money.

I think we'll need to look into migrating to another host with better uptime ASAP; anyone have any recommendations? We need:
- Four or five 9's of uptime; scheduled downtime isn't catastrophic as long as we have warning.
- DDoS protection (we've seen attacks up to 10Gbps but we would like to be in a data center with the capability to scale on demand).
- Dedicated Windows Server 2008 machine.
- Decent System Specs; we've got 16GB of RAM, 2x500GB of Hard-Drive space @ 7200 RPM in RAID 1, and a Xeon E3-1230 that is doing just fine for us at the moment.
- Offshore Hosting in a freedom-of-speech friendly location (we've been in Iceland & Netherlands so far).
- 24/7 Support (if possible). A lot of people claim this but no one seems to provide it.

If anyone has an idea feel free to post, or if it's off-topic, a PM would be fine too. I guess I'll start cross-posting.
Posted by Xioustic, 04-04-2013, 01:35 PM
Happening again as of five minutes ago. Users can't access our site at all; KoDDoS.com loading very slowly.

My phone is ringing off the hook with angry customers again, and my inbox is full of complaints and refund requests.
Posted by Xioustic, 04-04-2013, 01:39 PM

Quote:

Originally Posted by Igal Zeifman

Well... 50GBs is pretty significant.
However, lack of scalability is an inherit limitations of hardware based anti-DDoS solutions.
DDoS attacks grow larger and larger in an almost unpredictable rate, and hardware vendors can't always keep pace - not being able to scale up instantly on demand and not always wanting to invest (in advance)in infrastructures they may or may not need.
For clients, this is also not cost-effective as they sometimes asked to "predict" the level of protection they should have, not being able to flexibly scale up only when needed.

To be clear, I don't believe we've been specifically targeted for 50Gbps. I think the highest an attack ever got was just above 10Gbps for ourselves in particular.

The one time they blamed the downtime on a DDoS, they claimed it was a 50Gbps overall attack on their data center, which they could not handle. All their customer's sites (and their own) seemed to go down. They assured us they were putting together a hardware upgrade that would prevent this from happening again.

I understand that DDoS "maximum" size simply cannot be estimated over time because it grows at an unprecedented rate. I also understand the costs involved and the limitations for mitigation via hardware while we wait for vendors to play catch up.

However, we pay a substantial amount to KoDDoS; our pricing is not listed on their pages. This appears not to have bought us any stability though. Rather than being down all the time due to a targeted DDoS, it seems like we're down sporadically due to their instability and/or inability to mitigate the total DDoS load on their line(s). This is not acceptable for the type of service we're hosting with them (game server).

FYI, we're now looking at below 99.5% uptime for the month.
Posted by edouard, 04-04-2013, 01:52 PM
yes today and yesterday the servers on koddos are down/lag.
Posted by Xioustic, 04-04-2013, 02:01 PM

Quote:

Originally Posted by edouard

yes today and yesterday the servers on koddos are down/lag.

Edouard, thanks for the reply. Have you gotten any word from tech support what's going on? This is getting ridiculous.
Posted by edouard, 04-04-2013, 02:23 PM
no I don't send a message and you?
Posted by Xioustic, 04-19-2013, 02:12 AM
Our site just went down again.

Last month they offered us a $100 credit over our $2,000+ monthly bill for all the downtime (calculated out to a little under 99% uptime for the month). That's what they call their "SLA" reimbursement I guess... It cost us well over $100 in customer reimbursement and lost sales for the month.
Posted by Xioustic, 04-19-2013, 02:49 AM
UPDATE: Just came back up.
Posted by Xioustic, 04-30-2013, 09:16 AM
Our site is down again as of 10 minutes ago. KoDDoS.com also seems down.

EDIT: Back up again.
Posted by splitice, 05-31-2013, 10:45 AM
Sorry to bump but was there an end result to this? I too am looking at them for a large 'off the scale' purchase. Although not quite as large as yours.
Posted by Xioustic, 05-31-2013, 06:54 PM
This month has been acceptably stable; I'm pretty sure they met their SLA goal of 99.9% without issue.

I have a monitoring service on our uptime now to alert me as soon as access to the site goes down in more than two countries at the same time. It seems to go down for ~3 minutes a day in random regions at random times but never all the regions at once.

We have moved our infrastructure and a replicating server to a few other hosts to make sure if things get bad again, we can flip a switch to move to one of the new hosts pretty seamlessly. They may have gotten their stuff together right on time.

Their previous months have been very poor though; they did claim to have a hardware and/or pipeline upgrade to their data center though, so that may be part of the improvement.
Posted by splitice, 05-31-2013, 08:17 PM
Any chance you can PM me with an uptime graph or anything? I would love to take this up with my sales rep for his take on all this.
Posted by Xioustic, 05-31-2013, 08:38 PM
I didn't start tracking uptime with graphs and data using a third-party service until late April; I'm not sure it'd do you any good to present them with this month's graph which is within their SLA advertised uptime.
Posted by splitice, 05-31-2013, 08:42 PM
Ok, thanks none the less.
Posted by Xioustic, 06-07-2013, 05:00 AM
Our site AND Koddos.com is down as of about ten minutes ago. Our third-party monitor shows it down in EU, NL, and US access, so it seems to be across the board downtime.
Posted by Xioustic, 06-07-2013, 05:17 AM
Seems like now their site and our site is coming back for some of our users but not all of them? I'm getting reports that my server admin can't access our site ir KoDDoS in Indiana but my customer service guy can access fine from West Coast; friend in Germany seems to be accessing but with lots of lag... Hmm.

EDIT: Now getting reports 5 minutes later our site and KoDDoS all completely down again...
Posted by ProxyVPS, 06-07-2013, 06:36 AM
all my site completety down for more than 2 hours , it's losing my money
Posted by Xioustic, 06-07-2013, 06:40 AM
Yeah, things still aren't looking good. Still no reply from support. Here's the graph from now I have:
http://i.imgur.com/HH3ws7v.png

I would love to head to bed soon but would also like to be sure I'm around when everything comes back up to address my PO'd clients.

Over an hour of downtime now it seems like. I've got my server admin commissioning a server at a secondary host but who knows how long it's going to take. This will be the last time it happens to me without a way for me to start the process of coming back on an alternate host immediately.
Posted by ProxyVPS, 06-07-2013, 06:41 AM

Quote:

Originally Posted by Xioustic

Yeah, things still aren't looking good. Still no reply from support. Here's the graph from now I have:
http://i.imgur.com/HH3ws7v.png

I would love to head to bed soon but would also like to be sure I'm around when everything comes back up to address my PO'd clients.

Over an hour of downtime now it seems like.

That's sucks , I hate to say but I get this shits monthly . Support only respond after all back up
Posted by Atlas Global, 06-07-2013, 07:39 AM
We lost contact with our server there too... it seems like some people can connect and some can't... must be a router issue.. possible DDoS attack flooding channels.

It comes back for about 1 minute then drops off again... this really sucks as we're getting massive complaints right now from our customers.
Posted by Xioustic, 06-07-2013, 07:52 AM
They were doing so good this past month too... Quite a shame.

It does seem to indicate an overly strong DDoS attack just guessing from the symptoms.

Still down; coming up on 3 hours now. This is the longest we've had downtime with them in months.
Posted by Atlas Global, 06-07-2013, 08:00 AM
Anyone have any experience with Black Lotus? We need very good Layer 7 protection.

The funny thing is even with the Layer 7 attacks, which gave us a high server load, and slowed things down, we were never taken totally down... now that we moved to KODDoS for protection... and they were doing a great job at filtering the Layer 7 POST attacks... now we find that we're off-line because they are being DDoSed at their DC probably because of some other high profile customer....... plus I'm paying them $450 a month for this server!
Posted by BeatHost, 06-07-2013, 07:37 PM
Well im currently a customer there and i guess i can give you a small overview for KoDDoS.

There is always random down times / lags happens every month but not really much, even their website goes down with their customers.

About the DDoS Protection System: they never let you know how does they protect you and you will never get a real graph of a current attack running on you, max thing u can get is a reply in a ticket that you had an attack for 10Gbit/s no more.

If you are going to rate the support actually they don't have what is really called "Support Team" it's more like 3 or 4 people and ONLY 1 person for the Technical issues / DDoS Attacks and sometimes for sales too "Martin" and the support is not 24/7 it's impossible be like that How come just 1 person will be active 24/7? this is more like a joke.

Support Ticket responses: In Koddos you always get from five up to ten words as an response on your ticket after waiting for several hours and it's not always useful.

I suggest for you another provider but not sure if they allow off-shore hosting or not it's Staminus, personally i spent like 2 months at this company i saw the a brilliant DDoS Protection System with live graphs for the current attacks / Bandwidth, you really know what you are paying for... and the support team is big not just 1 person and YES its really 24/7 and quick responses even if u are not paying for managed services, and more skilled people, but i left them because my business forced me to host in Europe not USA.

Also spending your 2000$ in staminus would get you about 20/25 Gbit/s DDoS Protection, actually u will know which package u need since u have life graphs with attack sizes at your customer panel.

Btw If you are thinking that KoDDoS services will be better oneday it won't, yes im a customer but i can deal with their down times since i don't have any other providers in Europe to deal with.

Finally if you are looking for a serious and reliable Host Provider and you really own a success project KoDDoS is not your best choice.
Posted by Xioustic, 06-07-2013, 08:07 PM
Here's the post mortem for anyone who needs it:
http://i.imgur.com/xZQaYK4.png

My sys admin chatted them once he saw their chat was up and says that the support person on the other end acted like he didn't know anything had happened. We tried to elevate the issue somehow but he ended the chat. We're still waiting on a response as far as I know.
Posted by Xioustic, 06-08-2013, 12:16 AM

Quote:

Originally Posted by BeatHost

Well im currently a customer there and i guess i can give you a small overview for KoDDoS.

There is always random down times / lags happens every month but not really much, even their website goes down with their customers.

About the DDoS Protection System: they never let you know how does they protect you and you will never get a real graph of a current attack running on you, max thing u can get is a reply in a ticket that you had an attack for 10Gbit/s no more.

If you are going to rate the support actually they don't have what is really called "Support Team" it's more like 3 or 4 people and ONLY 1 person for the Technical issues / DDoS Attacks and sometimes for sales too "Martin" and the support is not 24/7 it's impossible be like that How come just 1 person will be active 24/7? this is more like a joke.

Support Ticket responses: In Koddos you always get from five up to ten words as an response on your ticket after waiting for several hours and it's not always useful.

I suggest for you another provider but not sure if they allow off-shore hosting or not it's Staminus, personally i spent like 2 months at this company i saw the a brilliant DDoS Protection System with live graphs for the current attacks / Bandwidth, you really know what you are paying for... and the support team is big not just 1 person and YES its really 24/7 and quick responses even if u are not paying for managed services, and more skilled people, but i left them because my business forced me to host in Europe not USA.

Also spending your 2000$ in staminus would get you about 20/25 Gbit/s DDoS Protection, actually u will know which package u need since u have life graphs with attack sizes at your customer panel.

Btw If you are thinking that KoDDoS services will be better oneday it won't, yes im a customer but i can deal with their down times since i don't have any other providers in Europe to deal with.

Finally if you are looking for a serious and reliable Host Provider and you really own a success project KoDDoS is not your best choice.

Beat, I really appreciate your post. Our experience with KoDDoS has been very similar.

Speaking of alternatives, I've looked into BlackLotus and Staminus but I need offshore hosting in a freedom-of-speech/non-restrictive country. I've used Nederlands-based and Iceland-based with much success in the past, but feel trapped due to my limited options. All of our guys only speak English, so that limits the options, and then the country-of-origin laws also limits the options substantially. On top of that, requiring DDoS mitigation + high spec machine + dedicated Windows Server really narrows things even more down. The infrastructure simply doesn't seem to exist in the countries that seem to meet all the requirements.
Posted by CNSERVERS, 06-08-2013, 12:27 AM

Quote:

Originally Posted by Xioustic

Beat, I really appreciate your post. Our experience with KoDDoS has been very similar.

Speaking of alternatives, I've looked into BlackLotus and Staminus but I need offshore hosting in a freedom-of-speech/non-restrictive country. I've used Nederlands-based and Iceland-based with much success in the past, but feel trapped due to my limited options. All of our guys only speak English, so that limits the options, and then the country-of-origin laws also limits the options substantially. On top of that, requiring DDoS mitigation + high spec machine + dedicated Windows Server really narrows things even more down. The infrastructure simply doesn't seem to exist in the countries that seem to meet all the requirements.

Have you consider Javapipe?
Posted by Xioustic, 06-08-2013, 12:34 AM

Quote:

Originally Posted by CNSERVERS

Have you consider Javapipe?

Javapipe's direct consideration of U.S. export/import laws in their acceptable use policy makes them pretty much a no-go as that would rule out all the advantages of being hosted with an offshore host: http://javapipe.com/web/about-us/leg...le-use-policy/
Posted by CNSERVERS, 06-08-2013, 12:37 AM

Quote:

Originally Posted by Xioustic

Javapipe's direct consideration of U.S. laws in their acceptable use policy makes them pretty much a no-go as that would rule out all the advantages of being hosted with an offshore host: http://javapipe.com/web/about-us/leg...le-use-policy/

I guess then the alternative is voxility.
Posted by Xioustic, 06-08-2013, 01:06 AM

Quote:

Originally Posted by CNSERVERS

I guess then the alternative is voxility.

I couldn't find a way to register, login, or even find pricing on their site. Both their Bucharest and Frankfurt locations are potential candidates that might work out for us... Not sure how to proceed though. Do I contact their support? Are there any trust-worthy voxility resellers in those regions that speak English? I'm pretty sure limehost.ro is one of their resellers in Romania but the site implies non-English speaking.

Voxility say to contact them if we describe ourselves as a 'hosting or telecom providers, large websites, or corporations with advanced IT requirements'. I'm not sure if we meet the description of any of those, or if our current server budget would meet the pricing requirements of what they have in place; I wonder what their entry point is for pricing for Frankfurt/Bucharest locations for their higher end Dedicated machines.
Posted by Xioustic, 06-08-2013, 05:48 AM
Looks like the downtime is back on...

http://i.imgur.com/MuRtXxW.png

Seems to always happen around this time.

Update: back up again... maybe?
Posted by Xioustic, 06-08-2013, 02:46 PM
Can't seem to sleep anymore without there being some sort of KoDDoS issue that floods my inbox with angry clients when I wake up.

http://i.imgur.com/pfGkTCW.png

2:25 to 2:55 AM (per my last post) and 8:28am to 8:50am today. Things seem fine now, but who knows for how long.
Posted by Atlas Global, 06-08-2013, 05:07 PM
Looks like we're down again... this is bad!
Posted by edouard, 06-08-2013, 07:12 PM
yes the website is on/off on /off what's say the support?
Posted by Atlas Global, 06-08-2013, 08:48 PM
Up and down like a yo-yo ... and when i chatted with support they claim nothing was wrong... our site loads fine he says... which is just happened to do when I was chatting with them. They said if it does that again to send them a trace route.

The thing is it seems that some people in some parts of the world can still connect while others can't. It's just bad ... we can't live like this... time to find a new and better host.

We did try Cloudflare's business plan for $200, and used their proxy, but it didn't help with the Layer 7 attacks.
Posted by cloudhopping, 06-08-2013, 10:07 PM
If this were a layer7 attack - this DC should just eliminate the customers server(s) that are being attacked and/or taking up all the bandwidth.

Generally - they could do something such as nullrouting or blackholing requests to that ip range

Layer 7 DoS attacks are more difficult to detect because the TCP connection is valid and so are the requests.

When it comes to an individual server or hostname - The trick is to realize when there are multiple clients requesting large numbers of objects at the same time and to recognize that it is, in fact, an attack.

Of course - this is tricky because there may very well be legitimate requests mixed in with the attack, which means a "deny all" philosophy will result in the very situation the attackers are trying to force: a denial of service.

If you block everyone - you are still down.
On the other hand - I would rather see a client and/or their servers offline than everyone in our datacenter.

While we provide hosting - I have found for the clients who we know seem to be under attack - we utilize a few services including CloudFlare as well as a few partners who specialize in DDOS.

Truth is - DDOS is a pain and nothing nowadays is bullet proof.

For our high availability stuff we have found FireHost to be very good (but expensive)

As for the off shore stuff - not sure what OVH has in store - but might be worth checking.
Posted by BeatHost, 06-08-2013, 10:34 PM
Well my server keeps getting down almost every hour for 5-10 minutes randomly and so is their website this is pathetic, and it seems that Martin is sleeping or maybe gave up.
Posted by Atlas Global, 06-08-2013, 11:14 PM
I think Martin just shot himself in the head
Posted by BeatHost, 06-09-2013, 12:08 AM
yea man I guess this is how is Martin now http: //cdn.memegenerator.net/instances/400x/36327184.jpg
Posted by Xioustic, 06-09-2013, 01:05 AM
http://i.imgur.com/mnM4rGt.png

As reported by everyone else, things are still a big mess.

Surprised they're not blackholing the culprit IP at this point... If it's a DDoS that's the culprit I mean.
Posted by Atlas Global, 06-09-2013, 01:53 AM
We got this email from them... they are saying it's router issues.

Koddos

We have escalated the case on Juniper as we didn't get a proper solution to a problem they seem to have never faced and affects both routers.

It is not related to any ddos attacks or capacity issues.

Best Regards,
Martin
Posted by Xioustic, 06-09-2013, 02:07 AM
I'd almost prefer it be caused by the biggest DDoS on the planet, at least then I would feel a little sympathetic to the situation. A hardware / software level failure that's not rooted in DDoS or capacity issues? Give me a break.

What's Juniper? Their parent provider?
Posted by freethought, 06-09-2013, 03:44 AM

Quote:

Originally Posted by Xioustic

What's Juniper? Their parent provider?

Juniper are one of the largest network equipment manufacturers.
Posted by Xioustic, 06-09-2013, 07:46 AM
http://i.imgur.com/0giBXQ9.png

One more recent graph if anyone is interested if things have gotten any better... They haven't.
Posted by BeatHost, 06-09-2013, 09:58 AM
Woot woot and it's down again http: //3.ii.gl/dv71TS.png
guys take your backups and be ready for what is even worse.
Posted by splitice, 06-09-2013, 10:00 AM
Glad I didn't purchase on Thursday. Must have been a stroke of good luck that they changed the quote on me and I had to consider the changed specifications.
Posted by BeatHost, 06-09-2013, 10:22 AM
Again Again http ://1.ii.gl/jBcsxK.png
Now i can say that i have completely lost 3 days sales
Posted by edouard, 06-09-2013, 12:58 PM
News of the support? Because twitter-facebook-webiste anything.
Posted by BeatHost, 06-09-2013, 02:00 PM
No news and they still getting down, again everyone take backup of his files we don't know how bad it is going to be.
Posted by iWF-Jacob, 06-09-2013, 03:06 PM

Quote:

Originally Posted by BeatHost

Again Again http ://1.ii.gl/jBcsxK.png
Now i can say that i have completely lost 3 days sales

That would be a good indication to move out of there as fast as you can.

Run for the hills!
Posted by RahulK5, 06-09-2013, 03:39 PM

Quote:

Originally Posted by iWF-Jacob

That would be a good indication to move out of there as fast as you can.

Run for the hills!

Are you sure. I can open KoDDoS page.
Posted by MNCHOST - Chris, 06-09-2013, 03:47 PM
http://just-ping.com/index.php?vh=ww...m&c=&s=ping%21

Up now !
Posted by Xioustic, 06-09-2013, 04:03 PM
For anyone under the misconception that they've stabilized, here's an accessibility graph from, well, now:

http://i.imgur.com/TOAph83.png

It has typical for them for service to go out in certain regions at a time during this whole ordeal, so it's not unusual for someone to be able to access koddos.com sometimes when others can't. That's why my up-time graphs utilize NL (local area) as well as US-EST.
Posted by BeatHost, 06-09-2013, 04:05 PM
What is the point of being up for 15 minutes then going down for 10 minutes? UP and DOWN, DOWN and UP is this how a 99.5% uptime works? I know that they are facing difficulties but big companies knows how to manage it in such situations not just cause internet losing for their whole customers, Think Bigger and calculate how much $$ are lost during those 3 days which caused by ****** Host Provider? How our reputation has been strongly affected ?

They should even pay us compensations for this down time, if they really don't care about their company uptime we do care for our business's we pay for quality and we work hard to deliver the best unlike them.
Posted by Atlas Global, 06-09-2013, 07:34 PM

Quote:

Originally Posted by iWF-Jacob

That would be a good indication to move out of there as fast as you can.

Run for the hills!

We were using their service, for one of our high profile customers, for just the past 2 weeks... We were able to get an up to date copy of the sites database, when koddos was up for 10 minutes, and move away abandoning this koddos server. We will not be coming back. I have asked Martin for a 50% refund on this $450 server.
Posted by BeatHost, 06-09-2013, 08:41 PM

Quote:

Originally Posted by Atlas Global

We were using their service, for one of our high profile customers, for just the past 2 weeks... We were able to get an up to date copy of the sites database, when koddos was up for 10 minutes, and move away abandoning this koddos server. We will not be coming back. I have asked Martin for a 50% refund on this $450 server.

Hmm and did he refund a cent?
Posted by Xioustic, 06-09-2013, 11:34 PM
From my experience I doubt anyone will get a refund of any meaningful amount. Last I heard when we had SLA issues with them, they refunded $100 to us, which is less than 10% of what we pay to them each month for all the services we purchased from them.

Looks like whoever is still with them and didn't abandon ship is now seeing the light at the end of the tunnel:
http://i.imgur.com/0K2xd0C.png
Posted by ProxyVPS, 06-10-2013, 10:44 AM
down again , ****
Posted by ProxyVPS, 06-10-2013, 10:51 AM
and up again after 10 min lagging and downtime , thinking of moving out
Posted by BeatHost, 06-10-2013, 12:21 PM

Quote:

Originally Posted by ProxyVPS

and up again after 10 min lagging and downtime , thinking of moving out

Are you still thinking? any serious business owner would have just moved after this problem. EVEN if they fixed it now you know that they are not trusted anymore. Personally i have ordered another server in Europe from another provider With DDoS Protection and waiting for it, and they are not looking for 1000$+.
Posted by edouard, 06-10-2013, 01:17 PM
The support say "The problem is resolved".
Posted by iWF-Jacob, 06-10-2013, 02:05 PM

Quote:

Originally Posted by BeatHost

Are you still thinking? any serious business owner would have just moved after this problem. EVEN if they fixed it now you know that they are not trusted anymore. Personally i have ordered another server in Europe from another provider With DDoS Protection and waiting for it, and they are not looking for 1000$+.

Agreed. As I said earlier, time to jump ship!

Quote:

Originally Posted by edouard

The support say "The problem is resolved".

Are you still staying with them? Good luck...
Posted by Atlas Global, 06-10-2013, 09:54 PM

Quote:

Originally Posted by BeatHost

Are you still thinking? any serious business owner would have just moved after this problem. EVEN if they fixed it now you know that they are not trusted anymore. Personally i have ordered another server in Europe from another provider With DDoS Protection and waiting for it, and they are not looking for 1000$+.

Who did you go with voxility.com ? I've been in contact with them and got some quotes from their sales rep Mihaela. They are a bit more expensive then KoDDoS but boy do they look good
Posted by TrentaHost, 06-10-2013, 11:44 PM

Quote:

Originally Posted by Atlas Global

Who did you go with voxility.com ? I've been in contact with them and got some quotes from their sales rep Mihaela. They are a bit more expensive then KoDDoS but boy do they look good

Shes a really sweet person, always there to help me with my quotes. Although, they just removed their DDOS protection... well I shouldn't say removed but they bumped the price up heavily. But their support is amazing, you get instant replies.
Posted by Xioustic, 06-11-2013, 05:20 AM
What does Voxility charge for the equivalent of a KoDDoS D machine in Bucharest I wonder? Who should I be getting in touch with for a quote?
Posted by DracH, 06-11-2013, 11:47 AM
First of all hello guys / girls.
I'm really sorry for late update here. We will not run from here, or from business. We are here to stay. Also we will not turn back to our customers in any case.
Any customer that open ticket regarding downtime and ask for credit, will get it. We will be more then happy to credit every single customer.

Back to story...
We had some problem with our Juniper routers, and guy from Juniper fix it. Also I'm really sorry that we did not update all clients in that time as we had a lot of things to do. We had some delay on ticket answering, but all tickets are responded as soon as it's possible.

I would like to thank all our customers for patience and understanding.
If any of our customers have any question, please fell free to contact me via ticket, or via PM.

Regards
Marinkovic
Posted by BeatHost, 06-11-2013, 12:04 PM

Quote:

Originally Posted by DracH

First of all hello guys / girls.
I'm really sorry for late update here. We will not run from here, or from business. We are here to stay. Also we will not turn back to our customers in any case.
Any customer that open ticket regarding downtime and ask for credit, will get it. We will be more then happy to credit every single customer.

Back to story...
We had some problem with our Juniper routers, and guy from Juniper fix it. Also I'm really sorry that we did not update all clients in that time as we had a lot of things to do. We had some delay on ticket answering, but all tickets are responded as soon as it's possible.

I would like to thank all our customers for patience and understanding.
If any of our customers have any question, please fell free to contact me via ticket, or via PM.

Regards
Marinkovic

Dear Marinkovic,

You just came to make the company appearance looks better but in fact that it won't correct what is happened, it's not only about the down time you caused for all of us BUT its about the complete ignore you gave for us during the issue, I know that your team is small and Martin is your carry BUT it's your own problem to get people to work with you not US, you have a high value customers Cheapest dedicated server is 465$ so i believe that your customers deserves a special and premium care, and about the refunds, How much are you willing to refund? 100$? do you really think that there's a customer who pays 500$+ and up to 2k$ will care about your 100$ refunds more than how much loses he had during the down time?

Eventually I still do not recommend KoDDoS, and it will be always my last choice in Europe if all other providers failed.

Small Feedback: Pay for more employees and stop carrying on Martin on everything, if it was 5 or 6 people in your team it would make sense and it will increase the rapidity of the support.
Posted by DracH, 06-11-2013, 12:58 PM
First of all I did not come here to make company look better, and I don't need to. This company is in business for 4 years now, and I'm part of this company for 1 year. This company have good reputation.

Downtime can happen to any company, as there will always be hardwere failure. We have more then 1-2 workers in copmany, but we also have our positions there. And again there was problem with Juniper routers, and that is fixed by Juniper guys, as I told.
Cheapest dedicated server for 465$? Please show me that dedicated server on our page, as cheapest what I see is 270$ per month.

Regards
Marinkovic
Posted by BeatHost, 06-11-2013, 01:30 PM
Well i have been in E-commerce business for more than 5 years now and i have other servers with 3 other companies for more than 3 years and max occurred downtime was 2 hours and it was PLANNED maintenance that i had an email notification about it before, and it was never down time of THREE DAYS.

unlike what happened in Koddos, Yes a Hardware failure but you just did a full Ignore to all your customer tickets till the problem solved and get back say "it was X problem and its solved now".

Regarding this part " We have more then 1-2 workers in copmany " First its COMPANY not copmany.

2nd We customers don't care about your 2 workers which we never meet or get support from, we only knew 1 guy "Martin" he tried to help but he can't offer 24/7 support NOR quick replies, he still 1 person and if you have say 100 clients you still need more people.

PS: the dedicated server prices are on your DDoS Protected servers page, i can't post links since i have less than 5 posts.

and don't tell me those prices are high because of DDos Protection, No you know that most of your customers are coming because of DDoS Protection not regular Dedicated servers.

Also You know that you are expensive company also you know that we are pretty high value customers, so we deserve the better of best.
Posted by DracH, 06-11-2013, 01:57 PM

Quote:

Originally Posted by BeatHost

Well i have been in E-commerce business for more than 5 years now and i have other servers with 3 other companies for more than 3 years and max occurred downtime was 2 hours and it was PLANNED maintenance that i had an email notification about it before, and it was never down time of THREE DAYS.

unlike what happened in Koddos, Yes a Hardware failure but you just did a full Ignore to all your customer tickets till the problem solved and get back say "it was X problem and its solved now".

Next time we will give our best to announce hardwere failure, and I think that we will be first one who did that...
We did not ignore our customers, there was guy on live chat I belive. That day I answered on 100+ tickets or so, so again we did not ignore anyone.

Quote:

Originally Posted by BeatHost

Regarding this part " We have more then 1-2 workers in copmany " First its COMPANY not copmany.

Things can happen when you answer here, on live chat and on tickets...

Quote:

Originally Posted by BeatHost

PS: the dedicated server prices are on your DDoS Protected servers page, i can't post links since i have less than 5 posts.

I will ask you again to provide me thata page where you saw that price, as on our page lowest price for dedicated server is 450$ per month.

Regards
Marinkovic
Posted by BeatHost, 06-11-2013, 02:16 PM
"I think that we will be first one who did that..." No you won't , watch how the responsible companies are doing it -> http: //1.ii.gl/qOgl3.png

"That day I answered on 100+ tickets or so, so again we did not ignore anyone."

So you answered 100+ tickets and only missed mine for 2 days? Yes i got a response but 2 days later and i wasn't waiting for Sales department response (This is supposed to be your Department) it was Technical Ticket which you should have no hands on it but who cares its full of chaos.

"I will ask you again to provide me thata page where you saw that price, as on our page lowest price for dedicated server is 450$ per month."

Im sorry about those 15$ difference i am sure that i didn't hurt anybody feelings its 450$.

Eventually you failed at serious situations, I wish that anyone reads this thread in the future realizes everything about KoDDoS before going to it.

And i wish pandemonium for existing DDoS Attacks which forces people to leave a respectable and known companies and move for such companies because of such internet cancer.
Posted by DracH, 06-11-2013, 02:31 PM
Can you be so kind to provide me your ticket ID so I can personally take a look into it.

Regards,
Marinkovic
Posted by BeatHost, 06-11-2013, 02:38 PM

Quote:

Originally Posted by DracH

Can you be so kind to provide me your ticket ID so I can personally take a look into it.

Regards,
Marinkovic

I don't need your help anymore, i needed it when the problem was happened but now its too late, you lost a customer and our business relationship is over, i know that it doesn't matter with you.

Good Luck in your career and thanks for Martin although his delays but i appreciate that he is just 1 person.
Posted by DracH, 06-11-2013, 02:42 PM
We are really sorry if you are unhappy with us. Please provide me your ticket ID, so we can again take a look, and make better experiance for our other customers.

Regards
Marinkovic
Posted by The Broadband Man, 06-12-2013, 04:01 AM
Wow by my count at least 2k of business lost. Quick question OP - what are you hosting that requires the offshore, etc etc?
Posted by BeatHost, 06-12-2013, 04:07 PM
Read more about Offshore hosting on
webhostingtalk/wiki/Offshore_hosting

About me i was there for DDoS Protection, doesn't really matter the offshore hosting since i have official documents etc.
Posted by Atlas Global, 06-12-2013, 08:41 PM

Quote:

Originally Posted by Xioustic

What does Voxility charge for the equivalent of a KoDDoS D machine in Bucharest I wonder? Who should I be getting in touch with for a quote?

Mihaela gave me the cheapest quote... here goes.

HP i7-3770, 3.4 GHz Ivybridge, 8 GB DDR3-1333, 2 x 2TB SATA3, 1 port of 1 Gbps internet @ 102 Euro (120 Euro Setup fee)

Plus DDoS protection @ 375 Euro 500Gbps UNLIMITED DoS protection Layer 4 or 7.

So your looking at 102 + 375 = 477 euro which is around $636 US so that's $186 more then the $450 server at Ko.
Server location is Bucharest

This server and bandwidth is overkill for our needs but it's the cheapest thing they have. I might be interested in sharing the server. We're going to install cPanel on it so that would make it easy.

PM me Beathost ... maybe we can work together?
Posted by Atlas Global, 06-12-2013, 08:58 PM

Quote:

Originally Posted by Atlas Global

We were using their service, for one of our high profile customers, for just the past 2 weeks... We were able to get an up to date copy of the sites database, when koddos was up for 10 minutes, and move away abandoning this koddos server. We will not be coming back. I have asked Martin for a 50% refund on this $450 server.

We received half of our money back today... I'm happy KoDdoS did honor our request.
Posted by DracH, 06-12-2013, 10:25 PM

Quote:

Originally Posted by Atlas Global

We received half of our money back today... I'm happy KoDdoS did honor our request.

Hello,
if we can do anything more for you, please pm me or open a ticket.
I will be more than happy to assist you.

Regards
Marinkovic
Posted by Xioustic, 06-15-2013, 07:37 AM
Martin has claimed our refund has to go through the payment processor they used and it's out of their hands as they already put in the request... We'll give it a few days and then report back if we never get the refund.

Best of luck to those staying with KoDDoS. Assuming the refund goes through, I think we'll consider coming back if our new host doesn't prove successful. I am keeping an uptime monitor on the KoDDoS data center to know what we're getting into if we have to make the decision to move again.

For anyone who needs it, here's the past 7 days uptime. For reference, the past 24 hours seems to be 100%:

http://i.imgur.com/NqILisW.png
Posted by BeatHost, 06-16-2013, 02:06 PM

Quote:

Originally Posted by Atlas Global

Mihaela gave me the cheapest quote... here goes.

HP i7-3770, 3.4 GHz Ivybridge, 8 GB DDR3-1333, 2 x 2TB SATA3, 1 port of 1 Gbps internet @ 102 Euro (120 Euro Setup fee)

Plus DDoS protection @ 375 Euro 500Gbps UNLIMITED DoS protection Layer 4 or 7.

So your looking at 102 + 375 = 477 euro which is around $636 US so that's $186 more then the $450 server at Ko.
Server location is Bucharest

This server and bandwidth is overkill for our needs but it's the cheapest thing they have. I might be interested in sharing the server. We're going to install cPanel on it so that would make it easy.

PM me Beathost ... maybe we can work together?

Sorry i've managed it and bought from another provider with DDoS Protection up to 20Gbit/s on need, so far i didn't face attacks larger than 10Gbit/s during the last years.
Posted by BeatHost, 07-12-2013, 08:35 AM
Why "Cloudc" Post was deleted? i can see it was not illegal to explain what's going on the back of this company.
Posted by Loon, 07-12-2013, 08:58 AM
The outages forums are for providers and clients only.

Given that this outage also appears resolved, we'll close this. You're welcome to start a review / discussion under the main forums if you wish.