gnax down?

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Posted by sirius, 04-03-2013, 08:47 AM
I've got a server over at gnax / AtlantaNAP that's been down since about 6:30a EST. Can't get to their portal either...

http://www.downforeveryoneorjustme.com/portal.gnax.net

It's not just you! http://portal.gnax.net looks down from here.

Anyone have any idea what's going on?
Posted by mdrussell, 04-03-2013, 08:54 AM
Not much consolation, but we have a large cage in GNAX Atlanta and use some of their bandwidth for some applications / one of our networks and it is all up.

Matt
Posted by sirius, 04-03-2013, 09:05 AM

Quote:

Originally Posted by mdrussell

Not much consolation, but we have a large cage in GNAX Atlanta and use some of their bandwidth for some applications / one of our networks and it is all up.

Matt

Thanks. I'm thinking this is likely isolated to my server but troubled by the fact that I can't get to the portal either.
Posted by net, 04-03-2013, 09:09 AM
Gnax is definitely down.

Can't access it too.
Posted by NetDepot - Terrence, 04-03-2013, 09:45 AM
We are not down if you cannot access the portal please open a ticket by sending an email to helpdesk [@] gnax.net
Posted by sirius, 04-03-2013, 10:34 AM

Quote:

Originally Posted by NetDepot - Terrence

We are not down if you cannot access the portal please open a ticket by sending an email to helpdesk [@] gnax.net

Your portal was definitely down / inaccessible.

Sirius
Posted by NetDepot - Terrence, 04-03-2013, 10:38 AM

Quote:

Originally Posted by sirius

Your portal was definitely down / inaccessible.

Sirius

Is it working for you now?
Posted by sirius, 04-03-2013, 10:56 AM

Quote:

Originally Posted by NetDepot - Terrence

Is it working for you now?

Your portal is now up and working. It appears you've disabled your old Helpdesk though and you get redirected to a broken page when you attempt to open a Helpdesk ticket through the portal. I made your tech aware of that when I spoke with them.

Thanks.

Sirius
Posted by Techark, 04-03-2013, 01:07 PM
Terrence
Yes your ticket system is broken badly now through the portal I just spoke with Nick on the phone about it and he confirmed and passed it on to the portal folks but you might want to put the old ticket system back on line until you fix the new one cause it ain't good to not be able to open tickets to your data center in case of an emergency.
Posted by MNCHOST - Chris, 04-03-2013, 01:14 PM

Quote:

Originally Posted by sirius

I've got a server over at gnax / AtlantaNAP that's been down since about 6:30a EST. Can't get to their portal either...

http://www.downforeveryoneorjustme.com/portal.gnax.net

It's not just you! http://portal.gnax.net looks down from here.

Anyone have any idea what's going on?

They had dns issues in past as per our info .Well it may not fully corrected yet .

Seems up now.
Posted by sirius, 04-03-2013, 01:56 PM

Quote:

Originally Posted by Techark

Terrence
Yes your ticket system is broken badly now through the portal I just spoke with Nick on the phone about it and he confirmed and passed it on to the portal folks but you might want to put the old ticket system back on line until you fix the new one cause it ain't good to not be able to open tickets to your data center in case of an emergency.

Ditto.

Sirius