budgetvm support ticket system crashed

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Posted by atel_again, 04-12-2013, 12:52 PM
budgetvm ticket system crashed. i noticed them several time about their ticket system. now crashed.
Posted by zomgmike, 04-12-2013, 12:53 PM
It's working for me. Can you PM me a traceroute?
Posted by atel_again, 04-12-2013, 01:10 PM
and you guys didn't reply my ticket over 24 hours. my server down over 48 hours. very bad support. however i am unable to send PM. if you send me a PM then maybe i will able to reply.
Posted by zomgmike, 04-12-2013, 01:15 PM
Just paste it here.
Posted by atel_again, 04-12-2013, 01:19 PM
pokit.org/get/img/c34aae8f4bf60c280aba8ec86b333246.jpg

facebook.com/permalink.php?story_fbid=361531467289022&id=276004322508404
Posted by zomgmike, 04-12-2013, 01:21 PM
http://www.downforeveryoneorjustme.com/budgetvm.com
http://www.downforeveryoneorjustme.c...calabledns.com

We had a DNS issue related to Cloudflare about 48 hours ago, but most users should not have any problems at this point.

Maybe clear your DNS cache?
Posted by atel_again, 04-12-2013, 01:26 PM
other function is ok. only ticket function is crashed. also ticket system all time too much slow. and why you didn't reply my ticket. its gone over 48 hours. is this your 24/7 technical support? you suspended my server without any valid reason.
Posted by zomgmike, 04-12-2013, 01:28 PM
Please email me the ticket ID, mike@budgetvm.com
Posted by atel_again, 04-12-2013, 01:33 PM
ticket mail forwarded. check your email. that was your last reply. after that i made reply several time. but you didn't response me.
Posted by atel_again, 04-12-2013, 01:40 PM
i cleared my DNS cache. still same :-s the problem is your integration between your whmcs and kayako
Posted by bdwebservices, 04-12-2013, 02:23 PM
same too here and they don't care
My ticket: [#DGD-476-91334]:
Posted by zoid, 04-12-2013, 02:45 PM

Quote:

Originally Posted by atel_again

i cleared my DNS cache. still same :-s the problem is your integration between your whmcs and kayako

Agreed, its no cache issue, the system is simply down.
Posted by mrgeekchris, 04-12-2013, 02:49 PM
I give zomgmike some props for replying to you on here trying to reach out to you. It looks like there back online.
Posted by atel_again, 04-12-2013, 02:53 PM

Quote:

Originally Posted by mrgeekchris

I give zomgmike some props for replying to you on here trying to reach out to you. It looks like there back online.

at previous they also replied me within 2 hours. i said about last issue. you can check right now. system still down.
Posted by atel_again, 04-12-2013, 03:06 PM
i noticed them several time about this faulty ticket system. but no improvement.