SecuredServers down?

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Posted by innovativepixel, 04-15-2013, 06:06 PM
Anyone else having issues with SecuredServers being down? I can't get on their site.

PING securedservers.com (98.143.36.20): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Posted by Miscis, 04-15-2013, 06:12 PM
We're up. their site isn't loading here either though.

Pinging securedservers.com [98.143.36.20] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Pinging ip with 32 bytes of data:
Reply from ip: bytes=32 time=515ms TTL=46
Reply from ip: bytes=32 time=568ms TTL=46
Reply from ip: bytes=32 time=477ms TTL=46
Reply from ip: bytes=32 time=500ms TTL=46
Posted by gnulinuxexpert, 04-15-2013, 06:18 PM
Seems to be down.

Quote:

Pinging securedservers.com [98.143.36.20] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 98.143.36.20:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Posted by PaulVPS-Danny, 04-15-2013, 06:46 PM
Also down from here:
Pinging securedservers.com [98.143.36.20] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 98.143.36.20:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Posted by Miscis, 04-15-2013, 06:50 PM
Is anyone actually down at securedservers ? Or just their site? Monitoring has not noticed any service disruptions and client sites hosted with them are loading without issues.
Posted by Joel Hall, 04-15-2013, 06:53 PM
Pinging securedservers.com [98.143.36.20] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 98.143.36.20:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Down for me also
Posted by M Bacon, 04-15-2013, 06:54 PM
Our Servers seem just fine on our end. http://securedservers.com is down. https://portal.securedservers.com is up.
Posted by SPINIKR-RO, 04-15-2013, 06:57 PM
Ubersmith is working, network is fine. Looks like just their website is down.
Posted by Kevin Hillstrand, 04-15-2013, 07:11 PM
SecuredServers.com is not loading for me either.
Posted by TJ Waldorf, 04-15-2013, 07:54 PM
Hi Everyone-

Our website is in fact down at the moment, as we're experiencing a 40Gig+ DDoS attack on our network. Our team is working quickly to fully mitigate the attack and we expect to be back online shortly.

It's important to note that this large scale attack is not, and has not affected any of our customers, and we have not received a single customer complaint regarding access or performance of their infrastructure.

A single DDoS attack, even of this magnitude, does not affect our customers due to the measures we've taken with our architecture to prevent such occurrences.

Thank you for your patience while we work to bring the site back up.
Posted by M Bacon, 04-15-2013, 07:56 PM
I am sorry to hear that! Keep up the good work!
Posted by BlazingSwitch, 04-15-2013, 08:28 PM
Sorry to hear the news.

In regards to mitigating it... Keep up the good work top notch Kalamazoo BROmance.

Posted by gnulinuxexpert, 04-16-2013, 06:06 AM
oh sorry to hear this. Seems you have blocked the DDOS attack. Site is loading fine at my end.

Keep up the good work!
Posted by Time4VPS, 04-16-2013, 07:35 AM
Loading from Europe just fine. Also http://www.downforeveryoneorjustme.c...redservers.com
Posted by amontalban, 04-16-2013, 10:09 AM
Well, it seems that now all of our servers are down in SecuredServers. Anyone having the same issue? We have more than 20 servers with them and lately we are very dissapointed
Posted by n!ghtmare, 04-16-2013, 10:22 AM

Quote:

Originally Posted by amontalban

Well, it seems that now all of our servers are down in SecuredServers. Anyone having the same issue? We have more than 20 servers with them and lately we are very dissapointed

PingdomAlert UP:
xxx (xxx) is UP again at 04/16/2013 05:04:12PM, after 5m of downtime.
Posted by TrentaHost, 04-16-2013, 10:41 AM

Quote:

Originally Posted by n!ghtmare

PingdomAlert UP:
xxx (xxx) is UP again at 04/16/2013 05:04:12PM, after 5m of downtime.

Yeah, same with my services.. but to be honest SecuredServers/Phoenixnap.. this is their first issue in months... so I give them credit where it's due they will be backup shortly.
Posted by amontalban, 04-16-2013, 10:44 AM
The other day they needed 4 hours to upgrade a server from 16Gb to 32Gb, then after some hours and when the server started to get load it rebooted several times, then about an hour just to remove the faulty memory.

Just unbelievable!
Posted by TrentaHost, 04-16-2013, 10:46 AM

Quote:

Originally Posted by amontalban

The other day they needed 4 hours to upgrade a server from 16Gb to 32Gb, then after some hours and when the server started to get load it rebooted several times, then about an hour just to remove the faulty memory.

Just unbelievable!

Well, they do state 4 hour replacements or 4 hours for anything... so not much complaining there.. but the faulty memory that is a human error... did they fix it for you immediately?
Posted by amontalban, 04-16-2013, 10:54 AM

Quote:

Originally Posted by TrentaHost

Well, they do state 4 hour replacements or 4 hours for anything... so not much complaining there.. but the faulty memory that is a human error... did they fix it for you immediately?

The problem was that I scheduled the upgrade and it took 4 hours because the server didn't come up!. I'm still running at 16Gb because I couldn't afford beign down more time.

I have to re-schedule the upgrade and hope it works at once.
Posted by TrentaHost, 04-16-2013, 10:56 AM

Quote:

Originally Posted by amontalban

The problem was that I scheduled the upgrade and it took 4 hours because the server didn't come up!. I'm still running at 16Gb because I couldn't afford beign down more time.

I have to re-schedule the upgrade and hope it works at once.

ah, well if your going to schedule it properly, I would recommend speaking to their sales dept first... those people are amazing tell theme exactly what you need and they will ensure it happens at the correct time. Also for this to work properly schedule it early in the morning when the sales dept is there like right now would be a good time... but don't do it at night.
Posted by amontalban, 04-16-2013, 11:48 AM

Quote:

Originally Posted by TrentaHost

ah, well if your going to schedule it properly, I would recommend speaking to their sales dept first... those people are amazing tell theme exactly what you need and they will ensure it happens at the correct time. Also for this to work properly schedule it early in the morning when the sales dept is there like right now would be a good time... but don't do it at night.

Well we had to do it at night since it's when most of hour customers does not use the system. We have customers in South America, Mexico and USA using SecuredServers/SoftLayer servers.

Right now I have to find other provider to move our servers to, if you have any recommendation please help me:

Thread #8647628 (I can't post links)

Thanks!
Posted by StudioVPS, 04-16-2013, 11:54 AM
Haven't gad any problems on 66. and 198.
Posted by TrentaHost, 04-16-2013, 04:29 PM

Quote:

Originally Posted by amontalban

Well we had to do it at night since it's when most of hour customers does not use the system. We have customers in South America, Mexico and USA using SecuredServers/SoftLayer servers.

Right now I have to find other provider to move our servers to, if you have any recommendation please help me:

Thread #8647628 (I can't post links)

Thanks!

I would stick with PhoenixNap, I would highly speak to either one of the Chad's from sales or with Rebecca or Dan R... they will ensure this never happens to you. but, moving out from PhoenixNap for such a small issue isn't worth it at all.