StylexNetworks Cloud Facing Issues

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Posted by Deroba, 04-15-2013, 07:17 PM
It seems the nodes are having ultra high loads (120+)

Can't reboot, delete or create any VM.

ping works though
Posted by Stylex Networks, 04-15-2013, 07:20 PM
We are aware of this issue. Our engineers are currently working with OSNexus to resolve this issue.

We will post hourly updates on Twitter until this has been resolved.
Posted by tonyle, 04-15-2013, 08:45 PM
I also have the machine with StylexNetworks.
I hope It is solved soon.
Regards
Posted by andy_urllab, 04-15-2013, 09:13 PM
I also hope that you can resolve that the soonest possible time.
Posted by Stylex Networks, 04-15-2013, 09:18 PM
I really apologize for the inconvenience, however our SAN head unit has been bricked and we are waiting for a replacement. ETA 10-12 hours. Contact billing for a full month of compensation.

Please note that all data are safe and secure.

An update via twitter will be sent out once the unit has been replaced.

Thank you for your patience and understanding.
Posted by chatbox, 04-15-2013, 11:37 PM
I wonder (being novice with cloud computing), was'nt there supposed to be an automatic failover ? I mean, did the whole "failover" collapse with this SAN Head unit going down ? Guess nothing is Invincible....
Posted by IcEWoLF, 04-16-2013, 01:32 AM

Quote:

Originally Posted by chatbox

I wonder (being novice with cloud computing), was'nt there supposed to be an automatic failover ? I mean, did the whole "failover" collapse with this SAN Head unit going down ? Guess nothing is Invincible....

Nothing is 100% disaster proof.

But it's cool they are compensating their customers that are affected by this.
Posted by ros2026, 04-16-2013, 04:03 AM
I have just opened an account with StylexNetworks (in the last week) - my first VPS experience. Does this type of event happen often/rarely (e.g. once a year/couple of months/ ...)?

I am worried about my decision, and whether I should reconsider.
Posted by tonyle, 04-16-2013, 04:09 AM
Server down is working hour in my country
10 hours server down is as 10 months .
I don't have any update https://twitter.com/stylexnetworks more 7 hours.
Please fix soon.
Posted by Deroba, 04-16-2013, 07:51 AM

Quote:

Originally Posted by ros2026

I have just opened an account with StylexNetworks (in the last week) - my first VPS experience. Does this type of event happen often/rarely (e.g. once a year/couple of months/ ...)?

I am worried about my decision, and whether I should reconsider.

It happens rarely, if ever (this issue), my experience with them has been very good.

You took a good decision, as for me, it's been great.
Posted by t325, 04-16-2013, 02:53 PM
We are getting close to 24 hours downtime which is unacceptable IMO. I understand these things happen and are rare, but why isn't spare equipment on site?
Posted by halfgeeks, 04-16-2013, 04:47 PM
I have had a good experience with them up until now, but this is starting to hurt.

Every ETA they give gets longer.

If the whole thing can be brought down by 1 raid controller, why in the world does it take 12 hours to get a replacement part? There should be a backup controller on site it can break everything.

Every page of the website rants about automatic failover and redundancy.

The latest twitter update (26m ago) says 3-4 hours still.
Posted by KingCupid, 04-16-2013, 04:53 PM
It is ridiculous that they do'nt have any back up parts....OMG!!! That's is way you guys doing business? These guys are getting worse day by day.....24 hours Down..WTF!!!
Posted by draphael, 04-16-2013, 04:55 PM
My sites all came back online temporarily a while ago but then went offline again. Another 3-4 hours means this issue will have been ongoing for well over 24 hours...

halfgeeks, I totally agree about all the hype about failover and redundancy...guess not. I actually came to StylexNetworks because I was looking for more reliable service than I had at my last host.

It's been almost a day that my clients haven't been able to contact me now and I'm losing money. I haven't been with StylexNetworks that long (less than a month, and like ros2026 it's my first VPS) and really hope this isn't a sign of things to come.
Posted by zhaorong65, 04-16-2013, 05:05 PM
More than 24 hours downtime, still waiting.
Really frustrating.
Posted by Stylex Networks, 04-16-2013, 05:06 PM
Final stages, ETA 2-3 hours.

Further updates will be posted on twitter in addition to an in depth explanation once this issue has been resolved.
Posted by draphael, 04-16-2013, 05:42 PM
I just noticed that their support/billing department is now offline (for maintenance). I wonder if they got overwhelmed with tickets - it was online all day yesterday and today up til now.

Doesn't exactly inspire confidence. I'm wondering whether to stick around or not.
Posted by Stylex Networks, 04-16-2013, 05:43 PM

Quote:

Originally Posted by draphael

I just noticed that their support/billing department is now offline (for maintenance). I wonder if they got overwhelmed with tickets - it was online all day yesterday and today up til now.

Doesn't exactly inspire confidence. I'm wondering whether to stick around or not.

Not the case, all tickets have been answered within minutes.

The client area is turned off to prevent users from constantly rebooting/stopping their machine which can cause issues.
Posted by draphael, 04-16-2013, 06:00 PM
OK glad to hear that it's all right. Just thought that when you took off any means to ask questions (or as I wanted to do, get into about my account) it didn't look good. Glad that's not the case.

(I was worried because when things went wrong with one of my previous hosts they took their forum offline and stopped responding to tickets.)
Posted by zhaorong65, 04-16-2013, 06:47 PM

Quote:

Originally Posted by Stylex Networks

Final stages, ETA 2-3 hours.

Further updates will be posted on twitter in addition to an in depth explanation once this issue has been resolved.

Hello.
Can be resolved at next hour?
Posted by draphael, 04-16-2013, 07:30 PM
My sites are back up again! I hope everything's resolved now. :-)
Posted by halfgeeks, 04-16-2013, 07:32 PM

Quote:

Originally Posted by draphael

My sites are back up again! I hope everything's resolved now. :-)

I hope yours stay up, but... mine went up for a few minutes too, but are now down again.

If only I had enough time to get the 1 backup that I needed... but it died in the middle.
Posted by Deroba, 04-16-2013, 07:32 PM
According to a tweet, someone's VM is now working.

I'm still waiting, hope that VMs come back within the next few minutes.
Posted by zhaorong65, 04-16-2013, 07:32 PM

Quote:

Originally Posted by draphael

My sites are back up again! I hope everything's resolved now. :-)

Just right?
I was not so lucky, still downtime.
Posted by draphael, 04-16-2013, 07:40 PM

Quote:

Originally Posted by halfgeeks

I hope yours stay up, but... mine went up for a few minutes too, but are now down again.

If only I had enough time to get the 1 backup that I needed... but it died in the middle.

Ahh..me too as it turns out! Darn! I should've known not to get too excited too soon... Sure hope they get this resolved soon. I'm losing money by the hour.
Posted by halfgeeks, 04-16-2013, 07:43 PM

Quote:

Originally Posted by draphael

Ahh..me too as it turns out! Darn! I should've known not to get too excited too soon... Sure hope they get this resolved soon. I'm losing money by the hour.

This is crazy. We forget the other 364 days in the year that everything is running how much we are dependent on our servers being online.

I feel like a crack-head who can't get a fix for the last 24 hours.

This is making me re-think my entire life.

</sort of a sarcastic rant.... sort of>
Posted by draphael, 04-16-2013, 07:50 PM
Halfgeeks, Oh I know what you mean. This situation has me feeling very edgy unable to update my site, or get email.

It reminds me a little of when Comcast did maintenance on the lines in our neighborhood a couple months ago, didn't reconnect them right, and we had no phone, internet or TV for 2 days. I thought I was going to lose my mind.

You just don't realize how much you "need" to be connected until you find yourself cut off -- What did we do during the day in the early/mid 90s, anyway?

cheers -
D.
Posted by hostckr, 04-16-2013, 08:29 PM
I dumped moolay for their outage AND for their bad tech support.

I went to StyleX ONLY for their "Cloud VPS
Automatic Fail Over
SAN storage
OnApp Platform"

Terrible experience.

I have a customer that is very upset. Just invested heavily in advertising...
Posted by halfgeeks, 04-16-2013, 09:06 PM
I'm actually more worried now that it came back and was working great for about 20 min and now has been down for almost 2 hours since then.

I wonder what happened during the time it was back and now.

They are being so vague, and the last twitter update didn't even try to give an ETA.
Posted by Stylex Networks, 04-16-2013, 09:08 PM

Quote:

Originally Posted by halfgeeks

I'm actually more worried now that it came back and was working great for about 20 min and now has been down for almost 2 hours since then.

I wonder what happened during the time it was back and now.

They are being so vague, and the last twitter update didn't even try to give an ETA.

Engineers are still working on the SAN. We're facing a few hiccups that are being resolved at the moment.

Further updates will be posted on twitter.
Posted by draphael, 04-16-2013, 09:17 PM

Quote:

Originally Posted by hostckr

I went to StyleX ONLY for their "Cloud VPS
Automatic Fail Over

Me, too, that was a big selling point. I needed something rock-solid for a large site and thought this would be it.

And as halfgeeks said, the brief periods of uptime are troublesome.

Not sure what I will do. Investigating alternatives, though I really don't want to move my sites again --
Posted by Server-Deals, 04-16-2013, 09:33 PM
This is really frustrating. It's more than 24 hours and there is no proper response to the support tickets too.
Posted by Stylex Networks, 04-16-2013, 09:35 PM

Quote:

Originally Posted by Server-Deals

This is really frustrating. It's more than 24 hours and there is no proper response to the support tickets too.

Machines are being started back up.

Unfortunently we had to turn off the client area to prevent users from accessing their machines and issuing reboot commands.

Access to the client area will be granted shortly.
Posted by Callin, 04-16-2013, 09:42 PM
This is very frustrating, since I only just signed up with StyleX last week. I really don't want to have to move my site again...
Posted by IcEWoLF, 04-16-2013, 09:51 PM
I thought this was going to be fixed asap, but I guess not, people are still having issues...wow.
Posted by Stylex Networks, 04-16-2013, 09:55 PM
Machines are currently being started up, please open a support ticket if you require further assistance.
Posted by Deroba, 04-16-2013, 09:59 PM
Just wondering, will you guys add any redundancy to what caused the issue to prevent it from happening again?
Posted by Stylex Networks, 04-16-2013, 10:02 PM

Quote:

Originally Posted by Deroba

Just wondering, will you guys add any redundancy to what caused the issue to prevent it from happening again?

All details will be mentioned in the email that will be sent out within the next 12-24 hours.
Posted by halfgeeks, 04-16-2013, 10:18 PM
Has anyone else gotten their's to start yet?
Posted by t325, 04-16-2013, 10:32 PM
Nope, mine hasn't started.
Posted by Server-Deals, 04-16-2013, 10:45 PM
Yes, my VMs are up and working fine now
Posted by zhaorong65, 04-16-2013, 10:54 PM
Nope, mine hasn't started too
Posted by draphael, 04-17-2013, 12:13 AM
Really freaking out. Most of my websites are back online. But the largest, most critical one is a WordPress site and all it says now is "error connecting to database." They kept stressing "all data is safe" and I hope that's the case but right now it looks like something is really screwed up with my site.

Anyone here know how I can download a backup of all of my sites to my computer? I have WHM and R1Soft/Idera but this is my first VPS and I'm not sure how to download everything...

If anyone has any advice I'd be so grateful!

Thanks!
Posted by KingCupid, 04-17-2013, 12:15 AM
Mine is up and working fine
Posted by Stylex Networks, 04-17-2013, 12:17 AM

Quote:

Originally Posted by draphael

Really freaking out. Most of my websites are back online. But the largest, most critical one is a WordPress site and all it says now is "error connecting to database." They kept stressing "all data is safe" and I hope that's the case but right now it looks like something is really screwed up with my site.

Anyone here know how I can download a backup of all of my sites to my computer? I have WHM and R1Soft/Idera but this is my first VPS and I'm not sure how to download everything...

If anyone has any advice I'd be so grateful!

Thanks!

This can be easily fixed, please open a ticket from your client panel and an engineer will assist you further.
Posted by draphael, 04-17-2013, 12:18 AM

Quote:

Originally Posted by Stylex Networks

This can be easily fixed, please open a ticket from your client panel and an engineer will assist you further.

I already have - #944490 - but no answer yet. Thanks.
Posted by draphael, 04-17-2013, 12:38 AM
All is well now, thank you.
Posted by sonyrumor, 04-17-2013, 12:42 AM
My sites are still down. It's been over 32 hours.

The cloud service has restarted but not sure why my sites are not online.

I have a ticket #581226
Posted by mbr, 04-17-2013, 03:15 AM
StylexNetworks: I'm yet your client but I was looking to signup just before this incident.

I'm curious on how fail-over didn't work, I was under the impression the whole Onapp system don't have single point of failure. Can you kindly explain what happened on your end?
Posted by Stylex Networks, 04-17-2013, 03:25 AM

Quote:

Originally Posted by mbr

StylexNetworks: I'm yet your client but I was looking to signup just before this incident.

I'm curious on how fail-over didn't work, I was under the impression the whole Onapp system don't have single point of failure. Can you kindly explain what happened on your end?

The fail over you are specifically mentioning is related to the hypervisors. Migrating the machines to another Hypervisors incase one fails, this is only possible because of the SAN storage. Separating the actual storage from the Hypervisors.

We will be implementing a fail over method for our SAN storage within the next 1-2 weeks.
Posted by holyearth, 04-21-2013, 05:39 PM
I am a new customer of StyleX (the OnApp cloud service) and so far everything seems as good as the OnApp service that I am used to. No complaints so far!
Posted by anon-e-mouse, 04-22-2013, 07:17 AM

Quote:

Originally Posted by holyearth

I am a new customer of StyleX (

How new? Contact us at http://helpdesk.webhostingtalk.com/ with some proof please.
Posted by holyearth, 04-22-2013, 07:56 AM
I became a customer Apr 17th...why does that matter?
Posted by draphael, 04-22-2013, 01:25 PM

Quote:

Originally Posted by holyearth

I became a customer Apr 17th...why does that matter?

It means you missed all the fun, when the server was offline for 32 hours on Monday and Tuesday!
Posted by holyearth, 04-22-2013, 02:26 PM
oh jeez yeah that would not be cool - sorry to hear about that. I was just commenting about my experience thus far.
Posted by VN-Ken, 04-22-2013, 02:34 PM
It sounds like the host did not have SAN redundancy (ex. a primary SAN then a backup SAN that replicates the data). While they are most likely providing redundancy in the way of if a HV fails, they don't seem to have redundancy with the SAN itself and are essentially betting the chances of anything happening to the SAN are very small (and indeed the chances are small).
Posted by draphael, 04-22-2013, 02:45 PM

Quote:

Originally Posted by holyearth

oh jeez yeah that would not be cool - sorry to hear about that. I was just commenting about my experience thus far.

Glad you've had a good experience! You've certainly got good timing.

cheers-
Denise
Posted by hostckr, 06-24-2013, 03:54 PM

Quote:

Originally Posted by Stylex Networks

The fail over you are specifically mentioning is related to the hypervisors. Migrating the machines to another Hypervisors incase one fails, this is only possible because of the SAN storage. Separating the actual storage from the Hypervisors.

We will be implementing a fail over method for our SAN storage within the next 1-2 weeks.

Now that it's been two months, has this been implemented?

Thank you.
Posted by Stylex Networks, 06-27-2013, 02:16 PM

Quote:

Originally Posted by hostckr

Now that it's been two months, has this been implemented?

Thank you.

Redundancy is now implemented within our SAN in addition to spare parts on sites.
Posted by simple23227, 07-19-2013, 05:03 PM
I've been lurking around looking for a good cloud VPS, was really considering stylex but after reading this ...

Anyone from this thread has any more problem after this incident? I'm really looking forward to try out these guys.