Budget vm down ?

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Posted by Dilstar, 04-18-2013, 06:14 AM
What happened to budgetvm, is it down? no any vps is responding, ping is breaking , and no one is responding on support.

is that the service you offer?
Posted by bdwarr6, 04-18-2013, 06:16 AM
There are 3 people working in the helpdesk now, and no pending notifications of down systems... PM me your ticket ID and I will check into it.
Posted by Dilstar, 04-18-2013, 06:20 AM
VPS 1: Ticket ID: BUZ-622-39876
VPS 2: View Ticket: #LJN-522-53890

ping breaking alot... connection timed out also
Posted by Dilstar, 04-22-2013, 12:05 PM
We are again facing the same problem [#NJW-685-53925] this time one site is looks ok in MTR, but still no response from server.
Posted by mrgeekchris, 04-22-2013, 12:09 PM
budgetvm is working for me.
Posted by bdwebservices, 04-22-2013, 12:37 PM
All of my servers (total 6) are UP (Chicago and Dallas)
Posted by Yehzo, 04-22-2013, 01:09 PM
This could very well be an issue with the VPS network itself. Have you ran a traceroute to your vps's in question to ensure there are no breaks in the connection between your computer>yourISP>Tier2/1Provider>BudgetVM?
Posted by Dilstar, 04-22-2013, 02:18 PM
Our all vps are hosted in LA, facing big problems.
Posted by mrgeekchris, 04-22-2013, 02:28 PM
I'm sorry my bad I hope you get your servers back online I know how that feels.
Posted by Dilstar, 05-02-2013, 07:51 AM
https://master.scalabledns.com:5656/
Not working
504 Gateway Time-out

Chicago servers are not working since 2-4 hours.
Posted by mrgeekchris, 05-02-2013, 07:53 AM
I just noticed that as well which I got active ticket lets hope its just something simple
Posted by Dilstar, 05-02-2013, 08:14 AM
long downtime we are facing,
Posted by Dilstar, 05-02-2013, 09:49 AM
what type of service they are providing, downtime since 10 hours
Posted by bdwebservices, 05-02-2013, 10:17 AM
one of Chicago servers are not working since 2-4 hours.
Posted by mrgeekchris, 05-02-2013, 10:24 AM

Quote:

Originally Posted by bdwebservices

one of Chicago servers are not working since 2-4 hours.

Are you on dedicated or vps ? I have vps with them my self.. If you have server this could be something with the connection just thought
Posted by Dilstar, 05-02-2013, 10:33 AM
i have vps, chicago services are not working, even vps control panel is not working correctly..
Posted by bdwebservices, 05-02-2013, 10:57 AM

Quote:

Originally Posted by mrgeekchris

Are you on dedicated or vps ? I have vps with them my self.. If you have server this could be something with the connection just thought

VPS! I can ping the server ip but can't access into console too.
Posted by bdwebservices, 05-02-2013, 10:59 AM
This is from them

Quote:

VPS / Cloud Maintenance - Operating System Reload Functionality
Posted by Nick Rose on 01 May 2013 10:26 PM

Hello,

During the next few hours we will be upgrading our infrastructure to utilize new template cache stores. This may cause some issues when attempting to create a new System ( New Orders ) or reload an existing system ( Operating System Reload ). Please do not be alarmed at any failures just open a ticket letting us know and we will re-process it manually once the maintenance has been completed.

Start Time: 9 PM PST - 5/1/2013
Estimated Completion: 1 AM PST - 5/2/2013

Posted by Dilstar, 07-05-2013, 04:50 AM
its down, since 3 hours... please fix the issue, even your site is not working properly...
Posted by theslimshady, 07-05-2013, 10:58 AM
dilstar, friend just called me saying it was down for him when he woke up and it came up, went back down for a while and is back up.

these people don't know what they're doing.
Posted by Dilstar, 07-14-2013, 01:35 AM
budgetvm is down since yesterday, please resolve the server issues as soon as possible, all the vps are not working.
Posted by Dilstar, 07-16-2013, 10:07 AM
still its down, now its third day around 72 hours, and vps is not working..

please is there any one to check the ticket: #MSX-693-78496
Posted by mrgeekchris, 07-16-2013, 10:11 AM
budgetvm is working on my side site wise. Your still having issues with your virtual private server ? can you access the solusvm even ?
Posted by Dilstar, 07-16-2013, 10:13 AM
Solus VM is showing:

Disk Usage 0%
0 KB

and its offline

when i try to connect it with console, its says "not in container"
Posted by keywolf, 07-16-2013, 10:24 AM
I've just signed up and none of my IP's are working. Good start BudgetVM and no reply to my ticket....
Posted by mrgeekchris, 07-16-2013, 10:30 AM
A few things from dealing with solusvm some times it does take the os time to setup I always suggest waiting few minutes before trying to login. If you have access to solusvm try to start the container wait 5 - 30 minutes check back.. I have vps with budgetvm there support great if you know ask the right questions it does take time of course but I'd expect that when your paying such a low price for a vps.
Posted by Dilstar, 07-16-2013, 10:36 AM
how can i start container , i have vps. and vps is showing offline in solusvm
Posted by zomgmike, 07-16-2013, 10:40 AM

Quote:

Originally Posted by Dilstar

ticket: #MSX-693-78496

It looks like our techs have been in correspondence with you in that ticket and are working to diagnose the issue. The ticket is only a few hours old. You'll get faster responses if you don't bump your tickets, bumping tickets sets the recent reply counter to 0 minutes. Since tickets are answered oldest to newest, you keep accidentally bumping yourself to the back of the queue.

It is definitely a different issue than the last issue where you accidentally firewalled yourself from your server. While 72 hours of dis-connectivity is never a good thing, based on a review of your ticket history this is the first ticket you've submitted on the issue. We hope to resolve it as soon as possible now that we know.

The node is up and other VPSs on it are functioning normally - so our techs will most likely need to log in and find out what is preventing your container from booting.

Quote:

Originally Posted by keywolf

I've just signed up and none of my IP's are working. Good start BudgetVM and no reply to my ticket....

I'm sorry to hear that, per my response your comment in the other thread, please PM me the ticket ID.

Quote:

Originally Posted by mrgeekchris

I have vps with budgetvm there support great if you know ask the right questions it does take time of course but I'd expect that when your paying such a low price for a vps.

Thank you for the kind words.
Posted by keywolf, 07-16-2013, 10:52 AM
Hi Mike,

Have replied to your PM, I appreciate there can sometimes be first time setup issues, I've experienced similar situations myself
Posted by Dilstar, 07-16-2013, 11:48 AM
its now 72 hours , ticket and ticket, but no hope to fix, its long, please up the vps, as soon as possible
Posted by Dilstar, 07-16-2013, 01:43 PM
Starting PowerConsole v1.3 <> (c)2012 soluslabs ltd.
please wait...
successfully logged in.
Container is not running
Posted by Dilstar, 07-16-2013, 02:52 PM
you people ruined business by this behaviour no reply now. no hope to resolve after 80 hour
Posted by zomgmike, 07-16-2013, 02:55 PM
Our techs already replied that your VM is up. Please check your email.
Posted by Dilstar, 07-16-2013, 02:59 PM
now its working they have solve the issue, but dont know what was the reason, i dont want much long downtime comes again to me.
Posted by Computaholic, 07-16-2013, 04:30 PM
The typical reason is people on the server abusing it. With such low prices comes abusers. You'll see a downage once a day minimal
Posted by Dilstar, 07-16-2013, 04:34 PM
so its mean not recommended service? anyhow its not that much low prices...
Posted by Computaholic, 07-16-2013, 05:26 PM
Not recommend by me at least.
Posted by Dilstar, 07-22-2013, 06:37 AM
they have suspended my vps with no reason today, and no one on support to enable it, no any reply received, even they do warning or try to tell the issue so it could be resolve, but they only suspend and now, no replies
Posted by mrgeekchris, 07-22-2013, 10:06 AM
Read there terms of service to make sure your following them. patients is key when you do buy from affordable providers.
Posted by zomgmike, 07-22-2013, 12:50 PM

Quote:

Originally Posted by Dilstar

they have suspended my vps with no reason today, and no one on support to enable it, no any reply received, even they do warning or try to tell the issue so it could be resolve, but they only suspend and now, no replies

We don't suspend servers without reason and I'd be more than happy to PM you the reason. When in doubt, you can always check in our billing portal at https://www.budgetvm.com/account The reason is listed on the device page under "suspension reason."

Any reasonable host would suspend your account for the activity that occurred. In fact, I think most unreasonable hosts would as well. If you really want it publicly posted here, I'll leave that to your discretion. It looks like you've already heard back from our techs as to the exact reason.