Ionity.com servers down

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Posted by buko, 04-30-2013, 03:49 AM
This is first time since i'm with this people over are year now all they servers are down. Hope all comes back to normal ASAP. My clients killing me. Never before have any issue with ionity network.

Posted by kalid, 04-30-2013, 03:52 AM
Hello.

They're on the issue now, just is thing of time to fix it.
Posted by Ionity, 04-30-2013, 03:54 AM

Quote:

Originally Posted by buko

This is first time since i'm with this people over are year now all they servers are down. Hope all comes back to normal ASAP. My clients killing me. Never before have any issue with ionity network.

Hello,

We are aware of this issue. It is only in Kansas City and not Dallas.

Working on the issue. You are always free to email us: support@ionity.com

or visit the twitter page at https://twitter.com/ionitycom

Any systems designed to fail over to Dallas automatically should have already done so.

Will update twitter with more details.
Posted by buko, 04-30-2013, 04:21 AM
@ionity thank you so much for reply.

Regards,
Posted by buko, 04-30-2013, 04:57 AM
All back to normal as ionity is honest and reliable hosting CO.

Thank you ionity
Posted by Ionity, 04-30-2013, 05:08 AM
No problem.

We are sorry for the outage. Working to make sure everything is running smooth. Will send out a proper notice and address any SLA credits.

Making customer equipment run is Job #1.
Posted by kalid, 04-30-2013, 09:19 AM
Hello.

The problem is present in my server. What's happening?
Posted by Ionity, 04-30-2013, 10:30 AM

Quote:

Originally Posted by kalid

Hello.

The problem is present in my server. What's happening?

If you can open a support ticket or email support with your server details it can be checked.

While webhostingtalk is a method of checking status it is also not monitored for support. If you open a ticket we will check it right away.
Posted by BeZazz, 05-02-2013, 05:09 AM
Anyone having issues again?

I couldn't get to the support site to log a ticket.
Posted by kalid, 05-02-2013, 05:12 AM

Quote:

Originally Posted by BeZazz

Anyone having issues again?

I couldn't get to the support site to log a ticket.

I have network problems now, but clients area is okay.
Posted by BeZazz, 05-02-2013, 05:13 AM

Quote:

Originally Posted by kalid

I have network problems now, but clients area is okay.

Yep. I can get to the client area now also.

EDIT: Very slow I presume a lot of packet loss.
Posted by buko, 05-02-2013, 05:15 AM
Me to again my servers are down hmmm i don't like it to be honest.
Posted by kalid, 05-02-2013, 05:17 AM

Quote:

Originally Posted by BeZazz

Yep. I can get to the client area now also.

EDIT: Very slow I presume a lot of packet loss.

I sent a ticket about this issue. Yep, lot of packet loss
Posted by buko, 05-02-2013, 05:28 AM
Can't send them support ticket website is also down.
Posted by kalid, 05-02-2013, 05:31 AM
I have access to clients area but now is very, very slow, like my server
Posted by availes, 05-02-2013, 08:21 AM
Anyone have any updates? I am not seeing anything on twitter.
Posted by BeZazz, 05-02-2013, 08:30 AM
I had a reply to a ticket

Quote:

checking on this

Posted by Sembiance, 05-04-2013, 08:28 PM
ionity just went down a few minutes ago. I cannot reach any of my servers and the http://customer.ionity.com/ site is down as well, so I cannot submit any tickets.
Posted by Ionity, 05-04-2013, 08:32 PM

Quote:

Originally Posted by Sembiance

ionity just went down a few minutes ago. I cannot reach any of my servers and the http://customer.ionity.com/ site is down as well, so I cannot submit any tickets.

Checking into this issue now.
Posted by Sembiance, 05-04-2013, 08:33 PM
Just came back up. Seems to have been a network outage, as machine still has full uptime.
Posted by Ionity, 05-04-2013, 08:53 PM

Quote:

Originally Posted by Sembiance

Just came back up. Seems to have been a network outage, as machine still has full uptime.

It appears that there was a BGP issue with announcing the IP space to the world.

Working to confirm this with Internap now.

No services were out as far as power, etc.