NetDepot / GNAX Outage

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Posted by Curious Too, 05-09-2013, 02:07 PM
I can't reach any of my servers at NetDepot, nor can I reach portal.gnax.net and netdepot.com. Is anyone else having problems reaching those sites?
Posted by NetDepot - Terrence, 05-09-2013, 02:56 PM

Quote:

Originally Posted by Curious Too

I can't reach any of my servers at NetDepot, nor can I reach portal.gnax.net and netdepot.com. Is anyone else having problems reaching those sites?

Hello,

No outage on our end, is your service still down?
Posted by Curious Too, 05-09-2013, 03:00 PM
Yes. I cannot access your site or any of my servers with an SBC/AT&T Internet connection.

1 4 ms 3 ms 3 ms 192.168.1.254
2 24 ms 29 ms 26 ms adsl-99-189-61-254.dsl.sfldmi.sbcglobal.net [99.
189.61.254]
3 38 ms 36 ms 39 ms 76.205.15.1
4 50 ms 52 ms 54 ms 12.83.32.145
5 100 ms 71 ms 59 ms cgcil02jt.ip.att.net [12.122.81.17]
6 83 ms 67 ms 76 ms 144.232.25.149
7 68 ms 64 ms 69 ms 144.232.1.105
8 62 ms 65 ms 67 ms sl-crs2-chi-0-7-3-0.sprintlink.net [144.232.19.1
19]
9 68 ms 67 ms 61 ms sl-crs2-nsh-0-8-2-0.sprintlink.net [144.232.6.11
2]
10 68 ms 86 ms 94 ms 144.232.5.214
11 59 ms 59 ms 77 ms sl-crs4-atl-0-3-0-0.sprintlink.net [144.232.5.11
5]
12 62 ms 66 ms 69 ms sl-st50-atl-.sprintlink.net [144.232.1.216]
13 98 ms 94 ms 91 ms sl-nlaye-469712-0.sprintlink.net [144.223.29.246
]
14 211 ms 209 ms 205 ms as3595.xe-2-0-5-103.ar1.atl1.us.nlayer.net [69.3
1.135.54]
15 * * * Request timed out.
16 * * * Request timed out.
17 *

1 3 ms 4 ms 3 ms 192.168.1.254
2 10 ms 10 ms 10 ms adsl-99-189-61-254.dsl.sfldmi.sbcglobal.net [99.
89.61.254]
3 10 ms 10 ms 12 ms 67.36.65.1
4 13 ms 18 ms 12 ms 12.83.32.153
5 151 ms 148 ms 178 ms 12.122.81.93
6 28 ms 28 ms 28 ms 206.111.2.89.ptr.us.xo.net [206.111.2.89]
7 49 ms 60 ms 58 ms 207.88.14.201.ptr.us.xo.net [207.88.14.201]
8 68 ms 70 ms 71 ms te-3-0-0.rar3.washington-dc.us.xo.net [207.88.12
74]
9 66 ms 65 ms 68 ms ae0d0.mcr2.smyrna-ga.us.xo.net [216.156.0.70]
10 74 ms 64 ms 64 ms ae1d0.mcr1.smyrna-ga.us.xo.net [216.156.1.33]
11 * * * Request timed out.
12 60 ms 58 ms 59 ms l3-atl-2-g0-1.gnax.net [63.247.85.1]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * *

I can access the sites and server using Verizon.
Posted by NetDepot - Terrence, 05-09-2013, 03:04 PM

Quote:

Originally Posted by Curious Too

Yes. I cannot access your site or any of my servers with an SBC/AT&T Internet connection.

1 4 ms 3 ms 3 ms 192.168.1.254
2 24 ms 29 ms 26 ms adsl-99-189-61-254.dsl.sfldmi.sbcglobal.net [99.
189.61.254]
3 38 ms 36 ms 39 ms 76.205.15.1
4 50 ms 52 ms 54 ms 12.83.32.145
5 100 ms 71 ms 59 ms cgcil02jt.ip.att.net [12.122.81.17]
6 83 ms 67 ms 76 ms 144.232.25.149
7 68 ms 64 ms 69 ms 144.232.1.105
8 62 ms 65 ms 67 ms sl-crs2-chi-0-7-3-0.sprintlink.net [144.232.19.1
19]
9 68 ms 67 ms 61 ms sl-crs2-nsh-0-8-2-0.sprintlink.net [144.232.6.11
2]
10 68 ms 86 ms 94 ms 144.232.5.214
11 59 ms 59 ms 77 ms sl-crs4-atl-0-3-0-0.sprintlink.net [144.232.5.11
5]
12 62 ms 66 ms 69 ms sl-st50-atl-.sprintlink.net [144.232.1.216]
13 98 ms 94 ms 91 ms sl-nlaye-469712-0.sprintlink.net [144.223.29.246
]
14 211 ms 209 ms 205 ms as3595.xe-2-0-5-103.ar1.atl1.us.nlayer.net [69.3
1.135.54]
15 * * * Request timed out.
16 * * * Request timed out.
17 *

1 3 ms 4 ms 3 ms 192.168.1.254
2 10 ms 10 ms 10 ms adsl-99-189-61-254.dsl.sfldmi.sbcglobal.net [99.
89.61.254]
3 10 ms 10 ms 12 ms 67.36.65.1
4 13 ms 18 ms 12 ms 12.83.32.153
5 151 ms 148 ms 178 ms 12.122.81.93
6 28 ms 28 ms 28 ms 206.111.2.89.ptr.us.xo.net [206.111.2.89]
7 49 ms 60 ms 58 ms 207.88.14.201.ptr.us.xo.net [207.88.14.201]
8 68 ms 70 ms 71 ms te-3-0-0.rar3.washington-dc.us.xo.net [207.88.12
74]
9 66 ms 65 ms 68 ms ae0d0.mcr2.smyrna-ga.us.xo.net [216.156.0.70]
10 74 ms 64 ms 64 ms ae1d0.mcr1.smyrna-ga.us.xo.net [216.156.1.33]
11 * * * Request timed out.
12 60 ms 58 ms 59 ms l3-atl-2-g0-1.gnax.net [63.247.85.1]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * *

I can access the sites and server using Verizon.

Please send me an email to helpdesk[@]gnax.net and cc tyhap[@]gnax.net

Thank You
Posted by Curious Too, 05-09-2013, 03:07 PM
My customers who use AT&T/SBC are also having problems accessing their sites.
Posted by Curious Too, 05-09-2013, 03:08 PM

Quote:

Originally Posted by NetDepot - Terrence

Please send me an email to helpdesk[@]gnax.net and cc tyhap[@]gnax.net

Thank You

I have a ticket already open: Ticket: VRI-902-69794
Posted by NetDepot - Terrence, 05-09-2013, 04:26 PM

Quote:

Originally Posted by Curious Too

I have a ticket already open: Ticket: VRI-902-69794

Thank you.