GoDaddy.com --> Down?

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > GoDaddy.com --> Down?

Posted by richardhay, 06-02-2013, 08:34 AM
Good morning everyone.

We have a few of our domains with GoDaddy.com. However, I can't seem to get to their site, any of their support portals, or to the domain manager at the moment. When I try, the site resolves to an empty white page--no error.

I'm not able to ping or traceroute GoDaddy from a couple of servers. But, as I see no other discussion of this anywhere--from online forums, to here, to news outlets--and since sites like isitdownforeveryoneorjustme.com show the site as "up," I'm wondering if this is a local issue.

Are you able to get to or resolve GoDaddy.com?

Thanks...

Richard
Posted by F-DNS, 06-02-2013, 08:39 AM
Their site is loading fine from the UK. Try a tracert and see if it's something along the way or when you hit their server.
Posted by richardhay, 06-02-2013, 08:41 AM
Thanks F-DNS. A traceroute from my own computer and a separate US-based server can't resolve the domain "godaddy.com". Netrenderer.com (which displays a current picture of a website) also shows a blank white page if you enter "godaddy.com".

But, I'm optimistic that it's up somewhere... Thank you for checking!

Richard
Posted by richardhay, 06-02-2013, 08:54 AM
Umm, yeah... something is amiss. Now, when I enter "godaddy.com," I am redirected to "godaddy.com/?nr=2" which reads "Welcome to godaddy.com. This Web page is parked FREE, courtesy of GoDaddy.com."

Time to move on to another project and come back to this one later.

Richard
Posted by nexxterra, 06-02-2013, 09:02 AM
I logged on here to find out too... before I sat on hold listening to how important my call was for 15 mins!
Posted by F-DNS, 06-02-2013, 09:12 AM

Quote:

Originally Posted by richardhay

Netrenderer.com (which displays a current picture of a website) also shows a blank white page if you enter "godaddy.com".

I tested that with the IE9 setting and it rendered GoDaddy's site just fine.

Quote:

Originally Posted by richardhay

Now, when I enter "godaddy.com," I am redirected to "godaddy.com/?nr=2" which reads "Welcome to godaddy.com. This Web page is parked FREE, courtesy of GoDaddy.com."

godaddy.com/?nr=2 redirects to their main site for me with "Meet Sindy" on their front page.

Their DNS (all 3 nameservers) all work fine for me too.

This is beginning to sound like an issue limited to visitors from one area. Otherwise, even though this thread is less than an hour old, given the number of GoDaddy customers out there it should/would be on about page 15 by now
Posted by richardhay, 06-02-2013, 09:22 AM

Quote:

This is beginning to sound like an issue limited to visitors from one area.

Or from a few ISPs. They're getting a lot of activity on their twitter feed regarding this exact issue; however, according to them, it's limited to Comcast (which I don't have) and a few other providers.

Hopefully it'll be resolved soon.

Richard
Posted by F-DNS, 06-02-2013, 09:32 AM

Quote:

Originally Posted by richardhay

They're getting a lot of activity on their twitter feed regarding this exact issue

Yep, that's gone a bit bonkers. They haven't updated http://support.godaddy.com/system-alerts/ yet but I'll check it every now and then and let you know if they post something.

At least now you know it's not just you
Posted by richardhay, 06-02-2013, 10:26 AM
The issue appears to be resolved... feel free to close the thread.
Posted by infovijestionline, 06-02-2013, 10:59 AM
It's working from my side.
Posted by steven-v, 06-02-2013, 12:16 PM
It's up and down since Friday (started daytime PST) - still going on as now (just tried).

Sometimes it's takes 7-10 times to "referesh" their site or special service URL (like domain manager) to make it work.

Very annoying - cannot properly access webmail, hosted sites or domain manager.

It's not ISP issue on my end - since same errors come-up on Comcast, AT&T and Verizon connections (in USA).

Hope they will fix that very soon !!!
Posted by steven-v, 06-02-2013, 10:14 PM
The most of the stuff is still down - feels like their DNS is under DDoS ?

This webpage is not available
The server at idp.securepaynet.net can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.

Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address.
Similar messages for almost all of their services...

Come on Godaddy, we are still working on weekends !!!
Posted by F-DNS, 06-02-2013, 10:26 PM

Quote:

Originally Posted by steven-v

The most of the stuff is still down - feels like their DNS is under DDoS ?

I don't think it's a DDoS, it looks more like Comcast have blocked GoDaddy's nameservers. On Twitter GoDaddy are suggesting that Comcast customers use OpenDNS's resolvers as a temporary fix: http://use.opendns.com/

Out of interest can you load http://97.74.104.201 ? (That's the IP address for GoDaddy's site)
Posted by steven-v, 06-03-2013, 12:41 AM
Hmmm... Magically - IP and www.godaddy.com are working now again, at full speed (without any changes on my end).

Will see how long this will last and I'm still unsure why this happens in the first case.
Posted by steven-v, 06-03-2013, 12:50 AM
Checking Google for history of Comcast/Godaddy issues - hmm... it's a pretty long story here and going for a while now - each side is blaming each other.
Posted by plumsauce, 06-04-2013, 10:42 PM

Quote:

Originally Posted by steven-v

The most of the stuff is still down - feels like their DNS is under DDoS ?

see: http://www.webhostingtalk.com/showthread.php?t=1272734

multiple dns services are, or were under pressure
Posted by Lachlansmith, 06-14-2013, 12:53 PM
I am also facing same problem. What should i have to do now?
Posted by MaxLock, 06-14-2013, 02:06 PM
The site godaddy.com usually opens from Brazil, I'm having trouble accessing my domain and my email works normally. Seems to be a DNS issue.

Try using GOOGLE DNS or OpenDNS
Posted by LightSpeedHosting, 06-14-2013, 04:44 PM
Maybe it's just me but it's not down anymore...

Wonder what happened.