reliablesite.net packet loss

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Posted by Violent Injection, 06-16-2013, 04:25 PM
Anyone else getting packet loss and lag. It has been going on for a couple days now and haven't gotten a response of the cause.

Quote:

11 21 ms 21 ms 22 ms xe-10-1-0.edge1.Chicago2.Level3.net [4.71.248.17
]
12 37 ms 35 ms 36 ms 4.69.158.214
13 46 ms 36 ms 35 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
14 36 ms 34 ms 39 ms ae-2-2.ebr2.NewYork2.Level3.net [4.69.132.66]
15 36 ms 41 ms 37 ms ae-46-46.ebr2.NewYork1.Level3.net [4.69.201.29]

16 33 ms 34 ms 40 ms ae-72-72.csw2.NewYork1.Level3.net [4.69.148.38]

17 35 ms 35 ms 35 ms ae-2-70.edge3.NewYork1.Level3.net [4.69.155.81]

18 136 ms * 137 ms CHOOPA-LLC.edge3.NewYork1.Level3.net [4.31.21.58
]
19 147 ms 137 ms * ve67-br1.pnj1.choopa.net [108.61.93.109]
20 138 ms 136 ms * 108.61.92.154.choopa.net [108.61.92.154]
21 138 ms 136 ms 135 ms 108.61.51.99.choopa.net [108.61.51.99]

Trace complete.

Quote:

Ping statistics for 108.61.51.99:
Packets: Sent = 126, Received = 100, Lost = 26 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 135ms, Maximum = 224ms, Average = 145ms

Posted by RSNET-John, 06-16-2013, 04:28 PM
We don't have any network wide packet loss, this must be related to that specific route.

Have you opened a ticket with support?
Posted by Violent Injection, 06-16-2013, 04:39 PM
13C-194F6143-0307
Posted by alexnuke, 06-16-2013, 05:08 PM
I think we also have same issues with Choopa lately.
Posted by Violent Injection, 06-16-2013, 05:34 PM
Happening again.
Posted by spencerocks, 06-16-2013, 11:07 PM
it seems to be route related, I have about 8 nodes with RS and I am seeing no packet loss at all nor is my smokeping
Posted by RSNET-John, 06-17-2013, 10:11 AM

Quote:

Originally Posted by spencerocks

it seems to be route related, I have about 8 nodes with RS and I am seeing no packet loss at all nor is my smokeping

This is 100% route related, we have already been working on it.
Posted by SPaReK, 06-17-2013, 08:56 PM
Any update on this. We're still seeing clients that are having trouble accessing our servers with Reliablesite. Submitted a support ticket, I'm not sure if the person answering that ticket was aware of these routing issues or if the routing issues have been resolved and we're just still experiencing problems.
Posted by RSNET-John, 06-17-2013, 11:20 PM

Quote:

Originally Posted by SPaReK

Any update on this. We're still seeing clients that are having trouble accessing our servers with Reliablesite. Submitted a support ticket, I'm not sure if the person answering that ticket was aware of these routing issues or if the routing issues have been resolved and we're just still experiencing problems.

Things should officially be resolved. There were some major network changes being made to reduce the amount of hops and it didn't go 100% as transparent as expected.

If you have any further issues, please open a ticket.
Posted by pclover, 07-14-2013, 10:38 PM
I hate to bump an old topic but I had packet loss issues as well and it's relevant to an issue for me.

It appears the solution at choopa has been to just disable Level 3 for about a month now to try and work around the packet loss issues.

Due to Level 3 missing my route has to pass though 3 Tier 1's with 25-30ms extra latency.

Who is causing the issue Choopa or Level 3?

Not very good IMO.
Posted by airwolf1, 07-26-2013, 10:01 AM
I have a dedicated server with RS.net as well and I am experiencing major packet loss lately. I was told it was a routing problem (nLayer dropping packets) and that they notified the host so I hope it gets fixed soon. I can't even connect to my own server anymore on certain times.
Posted by RSNET-John, 07-26-2013, 10:51 AM
We haven't had any packet loss on our network since this was originally reported. Any packet loss was off our network (somewhere between your ISP and our upstream).
Posted by airwolf1, 07-26-2013, 11:08 AM

Quote:

Originally Posted by RSNET-John

We haven't had any packet loss on our network since this was originally reported. Any packet loss was off our network (somewhere between your ISP and our upstream).

I know it is not RS.net network, maybe I put it the wrong way.

It is just that nLayer and Tinet drop packets and there is not much that I can do about it RS has already notified them so I hope they take it seriously because for a game server it is a big problem.