RockMyWeb/Cloud3k Las Vegas - down - Knowledgebase

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RockMyWeb/Cloud3k Las Vegas - down

Posted by JustinNoel, 06-26-2013, 09:37 PM
IP: 199.127.56.216

It's been down for a couple of hours now. How's every body else on Cloud3k/RockMyWeb Las Vegas (NV) nodes?
Posted by CloudComputingLV, 06-26-2013, 09:43 PM
FiberHub (There Data Center) is currently experiencing issues.. Refer to "BuyVM Down" for information on it.
Posted by JustinNoel, 06-26-2013, 10:05 PM
Thanks, man.
Posted by devonblzx, 06-27-2013, 12:47 AM
Justin,

Came across this, all servers should be up. Some servers were online sooner than others due to the power failure causing file system corruption and us having to run an fsck to get servers to boot up properly.

And yes, CloudComputingLV is correct. We are in the Fiberhub datacenter.
Posted by JustinNoel, 06-27-2013, 01:28 AM
The server is back up and I appreciate the help, Devon.
Posted by 24x7group, 06-27-2013, 04:51 AM
Good to see servers are getting back online. I hope it stays with thie 1 time
Posted by FiberDuck, 06-28-2013, 01:05 AM
I know Devon from Cloud3k/RockMyWeb is on this forum. So answer my questions and tickets ASAP.

I have a Las Vegas VPS with Cloud3k, and now it is down for a few days. It is like down for a few hours, then everything is good, then it is down again!

Also, Cloud3k's control panel is updated and I am afraid they are losing user's data and MONEY.

It says:"NOTICE: All users will have to reset their password before their first login due to a new encryption process: Reset Your Password"

And there is no record of recurring charges, paid invoices etc

Devon, answer my questions now!
Posted by FiberDuck, 06-28-2013, 01:17 AM
My VPS with Cloud3k is still down!
IP: 199.127.56.2**
Posted by FiberDuck, 06-28-2013, 01:29 AM

Quote:

Originally Posted by devonblzx

Justin,

Came across this, all servers should be up. Some servers were online sooner than others due to the power failure causing file system corruption and us having to run an fsck to get servers to boot up properly.

And yes, CloudComputingLV is correct. We are in the Fiberhub datacenter.

NO Devon
My VPS is still down now!
I have sent you several tickets!
Check them!
Posted by BrianHarrison, 06-28-2013, 02:11 AM
Three posts all within a half hour of each other regarding the same issue--if you're going to take the forums it'd be prudent to allow your host time to respond before opening new threads and raising hell
Posted by Loon, 06-28-2013, 05:37 AM
Threads merged. One is enough for an outage, thanks.
Posted by devonblzx, 06-28-2013, 10:33 AM
Hello,

Our billing system is in the process of being upgraded but has nothing to do with the downtime that was received two days ago. I don't see any open tickets regarding downtime so you will have to inform me of which ticket is yours?

As far as I know, all servers had been put back online by 10PM on the 26th.
Posted by FiberDuck, 06-28-2013, 11:05 AM
Devon, My ticket ID: VD7K376

It definite has something to do with the Fiberhub datacenter problem.

Please resolve it ASAP!
Posted by FiberDuck, 06-28-2013, 11:08 AM

Quote:

Originally Posted by devonblzx

Hello,

Our billing system is in the process of being upgraded but has nothing to do with the downtime that was received two days ago. I don't see any open tickets regarding downtime so you will have to inform me of which ticket is yours?

As far as I know, all servers had been put back online by 10PM on the 26th.

Ticket ID: VD7K376

Also, you can answer my other tickets! Thanks!

Proof:
The connection has timed out
The server at 199.127.56.2XX is taking too long to respond.
Posted by devonblzx, 06-28-2013, 12:42 PM

Quote:

Originally Posted by FiberDuck

Ticket ID: VD7K376

Also, you can answer my other tickets! Thanks!

Proof:
The connection has timed out
The server at 199.127.56.2XX is taking too long to respond.

The problem should be resolved, as noted in the ticket. The other tickets related to the billing system will be addressed soon.

Thank you.