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SkyNet Server Down




Posted by maino22, 08-20-2013, 10:24 AM
I am getting so frustrated with SkyNet. At first, I had only minor problems. But now my site has been down for over 4 days for a server problem.

Since this is my business website, I am taking a financial toll.

Ive been submitting tickets and talking with chat support non-stop. They keep telling me 1-2 hours and it will be fixed. Again, this was 4 days ago!

C'mon SkyNet!

Anyone else having this problem currently?

Posted by CW Mike, 08-20-2013, 10:31 AM
Quote:
Originally Posted by maino22
I am getting so frustrated with SkyNet. At first, I had only minor problems. But now my site has been down for over 4 days for a server problem.

Since this is my business website, I am taking a financial toll.

Ive been submitting tickets and talking with chat support non-stop. They keep telling me 1-2 hours and it will be fixed. Again, this was 4 days ago!

C'mon SkyNet!

Anyone else having this problem currently?
Are you on about skynethosting.net? If so they have a rep here who I hope will solve your issue.

Posted by maino22, 08-20-2013, 10:33 AM
Yea, SkyNetHosting.net. I dont even know if the rep here can do any more then their support department.

Posted by CW Mike, 08-20-2013, 10:53 AM
Quote:
Originally Posted by maino22
Yea, SkyNetHosting.net. I dont even know if the rep here can do any more then their support department.
I believe the rep is part of the Management so can help you better than the support department.

http://www.webhostingtalk.com/member.php?u=118072

Posted by maino22, 08-20-2013, 11:03 AM
Thanks CW Mike,

lol since I just signed up, I don't have access to the profile. I was going to send them a PM with a link to this thread.

I guess I have to hope they browse around!

Posted by SkyNetHosting, 08-20-2013, 11:50 AM
Hello.

Your site is currently down due to a network issues at the BurstNet Data Center. You can find more details about this issue at the following thread.

Burst.net migration outage situation

We have Daily and weekly onsite backups on the server, however we can not restore them to another data center as the server itself is unreachable.

We also have offsite backups at Softlayer Data Center so I'm checking with support to see if we can restore one of those at softlayer for you.

I will have the ticket updated shortly.

Posted by maino22, 08-20-2013, 11:59 AM
Quote:
Originally Posted by SkyNetHosting
Hello.

Your site is currently down due to a network issues at the BurstNet Data Center. You can find more details about this issue at the following thread.

Burst.net migration outage situation

We have Daily and weekly onsite backups on the server, however we can not restore them to another data center as the server itself is unreachable.

We also have offsite backups at Softlayer Data Center so I'm checking with support to see if we can restore one of those at softlayer for you.

I will have the ticket updated shortly.
EDIT: I received the nameserver change. I appreciate you finding the backup. Just wish this could have been done days ago. I will wait for a couple of hours for things to settle. Thank you

Lol, after reading that thread, its nice to see im not the most annoying person!

I appreciate your help. I would just like a realistic time of when I an expect the site to be back. I understand it is beyond your control, but for the last 4 days, support kept saying 1-2 hours multiple times, prompting me to send more tickets since it was not resolved at the specified time.

Posted by SkyNetHosting, 08-20-2013, 12:02 PM
Hello.

The site is now restored to a server at softlayer. Please kindly check our update over the ticket.

Thank you.

Posted by lemonizer, 08-20-2013, 08:35 PM
Hi, 2 of my websites are down. Dunmore 1 and 2 servers are out and i haven't had any response or fixes for at least 24 hours.

my ticket id is #PPS-953-14310 and i requested a server transfer to something more stable.



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