Burstnet down again?

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Posted by veedub, 08-27-2013, 04:46 PM
I get it, i'm only paying $8 for a cheapo windows VPS but i need something that is online for a little more then 30 minutes at a time. So far since i've bought it, the uptime for 5 days is 54%

Is something still going on with the VPS nodes (ddos? if it's a ddoss attack how is your network not handling it) because i'd rather keep the vps offline until this crap is dealt with.

Like i said, $8 a month i won't complain too much but i am paying for it because i need it.
Posted by scotty_b1, 08-27-2013, 04:49 PM
Yep. My box is down as is their site.
Posted by jk1991, 08-27-2013, 04:51 PM
Same here and no response from support in 5days
Posted by raymor, 08-27-2013, 04:55 PM
Same here. but a dedicated server, and http://burst.net itself isn't responding.
I've bought a half rack (enough space to hold up to 18 servers) at a nearby datacenter and I was already in progress moving stuff.
Burst.net is REALLY making me glad we have Clonebox keeping the sites up still.
Posted by nkawit, 08-27-2013, 04:56 PM
Down for me too for the past few hours.

Very high packet loss and 5-30 mins of outage periods.
Posted by richardhay, 08-27-2013, 04:56 PM
We've had great uptime on our VPS, until earlier today. Beginning around 11AM today, we saw the VPS drop offline for about 4-8 minutes before returning. This has happened about 6 or 7 times today (including right now).

However, this isn't a problem with our VPS. Specifically, during each short outage, Burst.net has also been inaccessible, as has their support portal. This has been confirmed via two ISPs and via several of the internet tools that check if a site is up or down. Once Burst.net returns, our VPS is immediately available.

Interestingly, when the outage occurs, traceroute can't resolve burst.net. As soon as the outage is resolved--just a few minutes later--the domain is resolvable and the trace is fast. We put in a ticket and haven't heard back, but I too hope that the network stabilizes soon.

Richard
Posted by veedub, 08-27-2013, 04:59 PM
It's really unfortunate because i had better hope for them... like i said $8 is cheap and i don't have much right to complain but if everyone is down and they own their data center, they need a better network.

I can accept some downtime but 5 days and already a 54% uptime rating is horrible.
Posted by FRH Lisa, 08-27-2013, 05:01 PM
Indeed, down here as well in our colo gear. Looks like a wide-scale issue, as their website is down and there's quite a queue on their phone lines.
Posted by veedub, 08-27-2013, 05:04 PM

Quote:

Originally Posted by FRH Lisa

Indeed, down here as well in our colo gear. Looks like a wide-scale issue, as their website is down and there's quite a queue on their phone lines.

seems to have returned but not sure if i should bother or wait it out.
Posted by FRH Lisa, 08-27-2013, 05:06 PM
And we're back.
Posted by richardhay, 08-27-2013, 05:07 PM
Confirming back up. It seems like a DNS issue, as sites are unresolvable but immediately come back up after 4-8 minutes. Hopefully this will be resolved soon!
Posted by v33usa, 08-27-2013, 05:08 PM
Their website is back online.
Posted by FRH Lisa, 08-27-2013, 05:08 PM
I won't speculate as to the cause, but I can make a few educated guesses.

All I can say is that Burst's network is normally very solid. Outages can happen to anyone (didn't Amazon just go down again a few days ago?), but based on what we've seen from Burst in the past, I know they're dropping everything (like, figuratively; not literally dropping servers on the ground - their new DC floor is way too nice for that!) to fix whatever happens.
Posted by Dant27, 08-27-2013, 05:10 PM
Wouldn't be surprised if it's a DDOS based on recent events, but I'm sure it's nothing they can't handle!
Posted by scotty_b1, 08-27-2013, 05:16 PM
Its nothing to do with dns. its their network isn't stable since the move.
Posted by Dant27, 08-27-2013, 05:21 PM

Quote:

Originally Posted by scotty_b1

Its nothing to do with dns. its their network isn't stable since the move.

We've had servers on the new network for a while now and this is the first blip we've seen. When did the other outages occur?
Posted by veedub, 08-27-2013, 05:23 PM
Sounds like everyone went down, so it was DC wide by the sounds of it. By that, i would guess it wasn't ddos or anything. Could have been a hiccup. We all get sick sometimes.
Posted by MacSto, 08-27-2013, 10:55 PM
Our colocated servers are unresponsive....
Posted by kenop, 08-27-2013, 10:56 PM
Three major drops today.
The third one is happening right this second. Burst own site down along w/ everything else.
The biggest issue with this is it's causing 522 responses rather than simply 502/504 so Cloudflare isn't even able to help here.
No responses to tickets, which we should all expect to be the norm from now on (or respond hours after the issues stop, as per usual).

Surprised if they can stay up long enough for all of us that got burned to get our stuff out.
Posted by FRH Lisa, 08-27-2013, 10:58 PM
We're down again. Our colo equipment as well as our dedicated servers are affected. Traceroute is failing at 209.197.17.130, whatever that is.

I know Verizon had a major outage in NJ and Eastern PA this afternoon, but that shouldn't be affecting us this severely.

Quote:

2 5 ms 4 ms 5 ms L100.HRBGPA-VFTTP-12.verizon-gni.net [98.117.0.1]
3 8 ms 6 ms 7 ms G9-0-4-212.HRBGPA-LCR-02.verizon-gni.net [130.81.139.126]
4 19 ms 25 ms 22 ms so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.28.254]
5 16 ms 17 ms 15 ms 0.xe-4-2-0.BR1.IAD8.ALTER.NET [152.63.37.65]
6 15 ms 15 ms 15 ms te9-2-0d0.cir1.ashburn-va.us.xo.net [206.111.0.201]
7 23 ms 26 ms 20 ms 216.156.116.94.ptr.us.xo.net [216.156.116.94]
8 50 ms 47 ms 47 ms 1-3.r1.ny.hwng.net [69.16.191.49]
9 262 ms 279 ms 115 ms 209.197.17.130
10 209 ms 109 ms 147 ms 209.197.17.134
11 * * * Request timed out.
12 * * * Request timed out.
13 * * ^C

Posted by MacSto, 08-27-2013, 10:59 PM
I was following the Burst/VolumeDrive drama, and I was on Burst's side throughout it... however, if they are going to bash them for their downtime, they better be sure their network is solid... and it seems like a really widespread outage.

Ofcourse I am not comparing the way VD went about things or the sort of downtime they created for their clients, but still...
Posted by infracom2005, 08-27-2013, 11:01 PM
All my vps are down
their site is also down
what happen?
Posted by MacSto, 08-27-2013, 11:05 PM
aaaand its back.
Posted by kenop, 08-27-2013, 11:06 PM
back online again. subscribing to see if anyone gets to the bottom of this.
Posted by FRH Lisa, 08-27-2013, 11:08 PM

Quote:

Originally Posted by MacSto

I was following the Burst/VolumeDrive drama, and I was on Burst's side throughout it... however, if they are going to bash them for their downtime, they better be sure their network is solid... and it seems like a really widespread outage.

I'm not going to comment on the issues between the two companies, but downtime can hit anybody. It's always frustrating, period. The difference is that we can take some comfort in the fact that BurstNET knows their stuff and doesn't take kindly to downtime. If we're going to get hit with a DC outage, I'm glad their network techs are in our corner.

So ... yeah. Time to fire up the French press. Gonna be a long night.
Posted by MacSto, 08-27-2013, 11:13 PM

Quote:

Originally Posted by FRH Lisa

I'm not going to comment on the issues between the two companies, but downtime can hit anybody. It's always frustrating, period. The difference is that we can take some comfort in the fact that BurstNET knows their stuff and doesn't take kindly to downtime. If we're going to get hit with a DC outage, I'm glad their network techs are in our corner.

So ... yeah. Time to fire up the French press. Gonna be a long night.

Absolutely. Also, they have been moving lots of equipment from the Scranton facility over to Dunmore, and I'm sure that's put a lot more strain on the network... I'm not saying that this is unacceptable once in a while, but we are looking at a handful of times this week alone.
Posted by jimal75, 08-27-2013, 11:47 PM
still getting a lot of packet loss...
Posted by MacSto, 08-27-2013, 11:49 PM

Quote:

Originally Posted by jimal75

still getting a lot of packet loss...

No packet loss to speak of here, but slightly higher and unsteady pings for me...

Are you on a VPS?
Posted by jimal75, 08-27-2013, 11:50 PM
dedicated :/
Posted by veedub, 08-28-2013, 12:06 AM
[tons of packetloss, barely consider it usable right now
Posted by haaser, 08-28-2013, 12:10 AM
I believe that that it is a bigger issue then just burstnet. Check out this internet health report. The major providers to Burstnet are experience high latency and packet loss.

http://www.internetpulse.net/
Posted by bpmee31, 08-28-2013, 12:48 AM
One of my Burst servers is down, the one I use for multiple important tasks.

I've been on the phone waiting for an answer for 55 minutes now. I've been number 1 in the queue for 25 minutes. Also, the customer ticket area is down.

My Ip is: 64.*

Burst's downtime is outrageous. You'd think they'd at least email customers when their system detects an outage.
Posted by haaser, 08-28-2013, 12:51 AM
support.burst.net just came back online for me and it looks like our dedi's are back online now for me anyway.

We were number 6 in the phone queue.
Posted by haaser, 08-28-2013, 12:55 AM
.... Nevermind everything just went down again.
Posted by DewlanceHosting, 08-28-2013, 01:21 AM
Why Burstnet is down?
Posted by haaser, 08-28-2013, 01:21 AM
Seems to be back up and holding now.
Posted by Encrypted, 08-28-2013, 01:37 AM

Quote:

Originally Posted by haaser

I believe that that it is a bigger issue then just burstnet. Check out this internet health report. The major providers to Burstnet are experience high latency and packet loss.

http://www.internetpulse.net/

Take note that Cogent is either the source or the destination of the majority of those (if you change the period to 'last 4 hours').
Posted by nkawit, 08-28-2013, 04:09 AM
Connectivity to all servers has been up and down for the past 12 hours, with high packet loss and minutes of no connectivity
Posted by psycop, 08-28-2013, 04:55 AM
Burst.net is again down...
Posted by PeanutHosting, 08-28-2013, 05:30 AM
shes up here.
Posted by psycop, 08-28-2013, 05:37 AM
just-ping.com shows that burst.net is down from all locations.
Also my newly VD refugee server is also offline.
Posted by BalticServers Andrius, 08-28-2013, 05:39 AM
Also down from here
Posted by nkawit, 08-28-2013, 05:42 AM
14th hour here of intermittend and no connectivity
Posted by psycop, 08-28-2013, 05:44 AM
@BurstNet - Please keep us in the loop? What is going on? I migrated to you due to problems with VolumeDrive and i'm having issues now here also.
Posted by PeanutHosting, 08-28-2013, 06:27 AM
still up here, but yes this is true ¬

Quote:

@BurstNet - Please keep us in the loop?

I do recall people pointing fingers for VD not keeping people in the loop.
Posted by geekboy, 08-28-2013, 06:45 AM

Quote:

Originally Posted by PeanutHosting

I do recall people pointing fingers for VD not keeping people in the loop.

Maybe BurstNet used all their posting quota in the other thread having a bash at VolumeDrive?

Poor form to not show up in this thread.
Posted by SkyServ-org, 08-28-2013, 06:48 AM
It is very likely to be suffering DDoS attacks
Posted by helmax, 08-28-2013, 12:44 PM
is dead again
Posted by MacSto, 08-28-2013, 12:45 PM
I'm up with minimal packet loss (10% or less), and regular latency (20-30ms from here).
Posted by helmax, 08-28-2013, 12:47 PM
its up again but slow
Posted by veedub, 08-28-2013, 03:08 PM
i just shut it down when it came b ack online until this is sorted it seems it is still going on? NO one received an update yet?
Posted by Crothers, 08-28-2013, 10:40 PM
BurstNET would only be here to discuss what's going on in this thread if:

A) There was a customer they could publicly out and release private information on.
B) Was only one or two customers posting before it got to big for them to say "It's an isolated incident".
C) They had internet connectivity at their office, I hear the ten ton packet hammer also took out their office's connectivity lol

I guess that's what they get for not having any enterprise style solution in place for their own bandwidth.
Posted by Rip, 08-28-2013, 11:26 PM

Quote:

Originally Posted by Crothers

BurstNET would only be here to discuss what's going on in this thread if:

A) There was a customer they could publicly out and release private information on.
B) Was only one or two customers posting before it got to big for them to say "It's an isolated incident".
C) They had internet connectivity at their office, I hear the ten ton packet hammer also took out their office's connectivity lol

I guess that's what they get for not having any enterprise style solution in place for their own bandwidth.

They could always run a wireless connection over to VD and pay them to use half of the 6mb/s they are pulling back from NY on what would appear to be a cable modem.
Posted by astutiumRob, 08-28-2013, 11:35 PM

Quote:

Originally Posted by veedub

I get it, i'm only paying $8 for a cheapo windows VPS but i need something that is online for a little more then 30 minutes at a time. So far since i've bought it, the uptime for 5 days is 54%

8$ for 54% availability still sounds cheap.
Posted by Crothers, 08-28-2013, 11:35 PM

Quote:

Originally Posted by Rip

They could always run a wireless connection over to VD and pay them to use half of the 6mb/s they are pulling back from NY on what would appear to be a cable modem.

What respectable IT shop isn't within range of a Starbucks?

"Hey, can I get 42 espressos to use your wireless in my office?"
Posted by veedub, 08-29-2013, 01:45 AM

Quote:

Originally Posted by astutiumRob

8$ for 54% availability still sounds cheap.

well i needed a windows vps. Nevertheless, i'm still paying for it. Not exactly a freebie so no, a 54% uptime is not acceptable for anything you're paying for when it is a service that requires it to be online to use.
Posted by nkawit, 08-29-2013, 02:30 AM

Quote:

BurstNET is aware of the network/routing issues recently arising, and has been working hard to resolve such. The is issue is due to a combination of issues/factors occurring all at once, including: Relocation of carrier circuits to the new PA facility from our old facility, maintenance from carriers on multiple circuits, defective RAM/Memory in a gateway router, BGP flaps from a backbone carrier, Defective carrier equipment card on a long haul transport route, a DDOS attack direct to some router interfaces w/carrier uplink attached, amongst a few other smaller issues. All of these issues hitting at one time, made it a little hard/complex to troubleshoot problems, and get a handle on what was actually going on.

We believe everything has been resolved to the point, where should not be majorly service affecting moving forward. There is some clean up work still needing to be done, and some circuit to still migrate, but we do not expect to see major network issues arrive from them as per the last few days random problems. There may be a few minor hiccups, as BGP updates, as some circuits are relocated to the new facility over the next week, and as we shift traffic around.

We than thank you for your patience and understanding with this, and we expect smoother network performance moving forward.

There is the latest update.
Posted by PeanutHosting, 08-29-2013, 04:54 AM

Quote:

Originally Posted by Rip

They could always run a wireless connection over to VD and pay them to use half of the 6mb/s they are pulling back from NY on what would appear to be a cable modem.

Thats my giggle for the day thanks man i usually have to wait till afternoon at least
Posted by BurstJoeM, 08-29-2013, 01:56 PM
I wasn't aware of this post until this morning. It's been a long week.

We’ve been hit with a couple of issues over the last 48 hours.

1. Hardware failure with one of our DFCs that supported a 10Gb backhaul to Philly. The failure was memory related and wasn’t detected during the initial hardware diagnostic. Traffic entering this port was being blackholed intermittently.
2. 1 of our providers to NYC had a planned maintenance window due to a fiber relocation project in New Jersey. Circuit went down for maintenance at the same time we were having issues with the DFC.
3. The combination of the two previous issues resulted in BGP flaps across several of our transit providers. This led to the CPUs on several of our routers to hit 100% for a couple of hours resulting in packetloss and latency.
4. Couple of DOS attacks originating from TOR sites were targeting our web site and support system.

No excuses, this is 100% completely unacceptable and we are working hard to prevent further issues. For example, the two backhaul circuits impacted in the last 24-48hrs are still located in an old Scranton facility. They are being prepared for relocation to Dunmore on newer more robust hardware as soon as the beginning of next week.

We apologize for any impact these issues have had.
Posted by veedub, 08-29-2013, 02:39 PM

Quote:

Originally Posted by BurstJoeM

I wasn't aware of this post until this morning. It's been a long week.

Weve been hit with a couple of issues over the last 48 hours.

1. Hardware failure with one of our DFCs that supported a 10Gb backhaul to Philly. The failure was memory related and wasnt detected during the initial hardware diagnostic. Traffic entering this port was being blackholed intermittently.
2. 1 of our providers to NYC had a planned maintenance window due to a fiber relocation project in New Jersey. Circuit went down for maintenance at the same time we were having issues with the DFC.
3. The combination of the two previous issues resulted in BGP flaps across several of our transit providers. This led to the CPUs on several of our routers to hit 100% for a couple of hours resulting in packetloss and latency.
4. Couple of DOS attacks originating from TOR sites were targeting our web site and support system.

No excuses, this is 100% completely unacceptable and we are working hard to prevent further issues. For example, the two backhaul circuits impacted in the last 24-48hrs are still located in an old Scranton facility. They are being prepared for relocation to Dunmore on newer more robust hardware as soon as the beginning of next week.

We apologize for any impact these issues have had.

I don't speak for anyone but myself since i needed a cheapo windows vps for something small as we don't do VPS anymore ourselves. I do appreciate you taking the time to explain and thanks for letting me/us know. It can be frustrating but at least hearing from someone is helpful
Posted by psycop, 08-29-2013, 03:51 PM

Quote:

Originally Posted by BurstJoeM

I wasn't aware of this post until this morning. It's been a long week.

Weve been hit with a couple of issues over the last 48 hours.

1. Hardware failure with one of our DFCs that supported a 10Gb backhaul to Philly. The failure was memory related and wasnt detected during the initial hardware diagnostic. Traffic entering this port was being blackholed intermittently.
2. 1 of our providers to NYC had a planned maintenance window due to a fiber relocation project in New Jersey. Circuit went down for maintenance at the same time we were having issues with the DFC.
3. The combination of the two previous issues resulted in BGP flaps across several of our transit providers. This led to the CPUs on several of our routers to hit 100% for a couple of hours resulting in packetloss and latency.
4. Couple of DOS attacks originating from TOR sites were targeting our web site and support system.

No excuses, this is 100% completely unacceptable and we are working hard to prevent further issues. For example, the two backhaul circuits impacted in the last 24-48hrs are still located in an old Scranton facility. They are being prepared for relocation to Dunmore on newer more robust hardware as soon as the beginning of next week.

We apologize for any impact these issues have had.

Please check #JEA-941-41261. Its more than 30 hours without even investigating it or assigning it
Posted by Crothers, 08-29-2013, 07:20 PM

Quote:

Originally Posted by BurstJoeM

I wasn't aware of this post until this morning. It's been a long week.

Weve been hit with a couple of issues over the last 48 hours.

1. Hardware failure with one of our DFCs that supported a 10Gb backhaul to Philly. The failure was memory related and wasnt detected during the initial hardware diagnostic. Traffic entering this port was being blackholed intermittently.
2. 1 of our providers to NYC had a planned maintenance window due to a fiber relocation project in New Jersey. Circuit went down for maintenance at the same time we were having issues with the DFC.
3. The combination of the two previous issues resulted in BGP flaps across several of our transit providers. This led to the CPUs on several of our routers to hit 100% for a couple of hours resulting in packetloss and latency.
4. Couple of DOS attacks originating from TOR sites were targeting our web site and support system.

No excuses, this is 100% completely unacceptable and we are working hard to prevent further issues. For example, the two backhaul circuits impacted in the last 24-48hrs are still located in an old Scranton facility. They are being prepared for relocation to Dunmore on newer more robust hardware as soon as the beginning of next week.

We apologize for any impact these issues have had.

Well hold on, you can publicy crucify one company on Monday and then your outage on a Tuesday is no big deal?

No way, you guys really are the ahadiest company on the internet right now.

No wonder your CEO wont post on his BurstNET WHT account, he's chicken.

This is how Burst does business. Sit here and tear apart a competitor for every little piece, while leaking all of their personal financial information. Then don't accept blame when you have your own problems.

Anyone who has BurstNET as a provider should run. Run far far away.
Posted by FRH Lisa, 08-29-2013, 11:29 PM

Quote:

Originally Posted by Crothers

Well hold on, you can publicy crucify one company on Monday and then your outage on a Tuesday is no big deal?

There's a pretty big difference between the two events.
Posted by Encrypted, 08-30-2013, 01:56 AM

Quote:

Originally Posted by Crothers

Well hold on, you can publicy crucify one company on Monday and then your outage on a Tuesday is no big deal?

Where are you getting that they think this is "no big deal" from?

He straight up accepted fault and stated that there's no excuse for it.. "No excuses, this is 100% completely unacceptable and we are working hard to prevent further issues."
Posted by PeanutHosting, 08-30-2013, 03:37 AM

Quote:

Originally Posted by FRH Lisa

There's a pretty big difference between the two events.

Quote:

Originally Posted by Encrypted

Where are you getting that they think this is "no big deal" from?

He straight up accepted fault and stated that there's no excuse for it.. "No excuses, this is 100% completely unacceptable and we are working hard to prevent further issues."

Fanboys? I mean isn't this what everyone else was called out to be for defending VD. No matter how sorry they are this thread was purposely overlooked until they actually knew what they had going on. <- conspiracy isn't this also what was in that VD thread, some of you guys & gals make me chuckle.
Posted by psycop, 08-30-2013, 04:47 AM

Quote:

Originally Posted by psycop

Please check #JEA-941-41261. Its more than 30 hours without even investigating it or assigning it

Still no reply for more than 2 days.
Posted by psycop, 08-30-2013, 06:19 AM
How is that any different from volumedrive? At least they were responding to my support requests.
Posted by FRH Lisa, 08-30-2013, 07:55 AM

Quote:

Originally Posted by PeanutHosting

Fanboys

Really?

Quote:

I mean isn't this what everyone else was called out to be for defending VD.

No. The other thread had fake accounts, 0-post wonders, and repeated derails. This thread does not. But if you truly have questions about the moderators' actions, your best course of action is to open a WHT help desk ticket and ask them instead of attempting to derail this thread.
Posted by PeanutHosting, 08-30-2013, 09:40 AM

Quote:

Originally Posted by FRH Lisa

Really?

No. The other thread had fake accounts, 0-post wonders, and repeated derails. This thread does not. But if you truly have questions about the moderators' actions, your best course of action is to open a WHT help desk ticket and ask them instead of attempting to derail this thread.

I dont recall questioning any mods anyways ill leave space for BurstNET to reply.
Posted by Servode, 08-30-2013, 10:33 AM
Burst.net = Tens of thousands of servers
Volume Drive = what 300 ?

Burst.net WHT activity = 100%
Volume Drive WHT Activity = 0%

So ?
Posted by Justin, 08-30-2013, 01:50 PM

Quote:

Originally Posted by PeanutHosting

I dont recall questioning any mods anyways ill leave space for BurstNET to reply.

Sounds like a plan. Let's stay on topic everyone shall we?
Posted by SolaDrive - John, 08-30-2013, 02:21 PM

Quote:

Originally Posted by Crothers

Well hold on, you can publicy crucify one company on Monday and then your outage on a Tuesday is no big deal?

No way, you guys really are the ahadiest company on the internet right now.

No wonder your CEO wont post on his BurstNET WHT account, he's chicken.

This is how Burst does business. Sit here and tear apart a competitor for every little piece, while leaking all of their personal financial information. Then don't accept blame when you have your own problems.

Anyone who has BurstNET as a provider should run. Run far far away.

You clearly have no rationality if you actually believe everything you just said.

1. What makes you think they dont think its a bid deal? Why would they have released a public message and then also followed up here then and making so many efforts to fix the issue?

2. Burst has every reason to be upset with the provider that screwed them over and many other providers, including our selves. A company that is shady, unethical practices, dishonest, etc.. shouldn't be protected from criticism.
Posted by veedub, 08-31-2013, 04:36 PM
Since many don't tend to come back on and give an update i thought i should since BurstNET deserves a little bit of a high five.

Been online now and stable for about 2 days now without a hiccup so it appears to be cleared so thanks BN for the update. Now start answering those helpdesk tickets a little faster
Posted by nkawit, 08-31-2013, 06:28 PM
Ticket SWJ-876-19508 outstanding now 2 weeks.

Harddrive failure on 1 server
KVM-over-IP on 2 servers not working
Private LAN on 3 servers not working
Remove reboot port on 3 servers not working

9 days ago I got this:

Quote:

I apologize for the delay. We've been extremely busy with the migration to the new Dunmore datacenter. I'm forwarding the ticket to our build/repair department to assist you with this.

Not good customer service at all.