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singlehop outage?
| Posted by R1CH, 09-11-2013, 04:43 AM |
Getting very weird behavior from singlehop. Can't access LEAP or any of their other services from my own IP and my server is unreachable... except via ICMP. Pings go through just fine, everything else is blocked. Seeing a lot of outgoing packet loss too. Other people report problem and some report none, and using a US VPN I can get in fine.
Code:
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. xx.xxxx.net 0.0% 186 0.8 1.2 0.5 5.9 1.1
2. dr6506b.ord03.singlehop.net 3.8% 186 1.9 12.1 0.4 265.6 39.0
3. ae7.ar1.ord6.us.nlayer.net 2.7% 185 1.7 2.6 1.0 6.3 1.2
4. ae5-60g.cr1.ord1.us.nlayer.net 1.6% 185 1.4 3.0 0.9 50.4 6.8
5. ae1-30g.ar1.ord1.us.nlayer.net 8.1% 185 2.7 3.8 2.1 9.0 1.5
6. ae2-121.chi11.ip4.tinet.net 6.5% 185 1.3 1.8 1.0 39.4 4.3
7. xe-4-1-2.ams20.ip4.tinet.net 3.8% 185 95.7 93.3 92.4 138.0 4.7
8. asd-tr0409-cr101-ae16.core.as9143.net 4.9% 185 100.4 101.4 100.1 152.0 6.3
9. mnd-rc0001-cr102-ae0-0.core.as9143.net 4.9% 185 101.0 103.3 100.8 160.1 8.4
10. mnd-rc0001-bsr016-gi15-1-1.core.as9143.net 3.8% 185 101.9 103.2 101.9 136.8 4.5
11. xxxxxxxx.cm-7-3d.dynamic.ziggo.nl 0.5% 185 125.8 117.3 104.6 167.6 10.2
Firewall / IDS mishap? |
| Posted by Ethernet Servers, 09-11-2013, 05:09 AM |
I'm not having any issues with my box at SingleHop.
Nothing shown here either: http://ot.singlehop.com/ |
| Posted by R1CH, 09-11-2013, 05:15 AM |
Their phone support seems broken too, they can't seem to hear me  .
Code:
Selected device eth0, address 173.236.101.xx, port 54080 for outgoing packets
Tracing the path to xxx.net (173.231.136.xxx) on TCP port 80 (http), 30 hops max
1 xx.xxxx.net (173.236.101.xx) 0.615 ms 0.693 ms 2.058 ms
2 dr6506a.ord03.singlehop.net (173.236.77.153) 1.101 ms 0.656 ms 0.557 ms
3 xe-4-2-0.mpr1.ord6.us.above.net (64.124.146.109) 0.671 ms 0.639 ms 0.636 ms
4 xe-5-1-0.cr1.ord2.us.above.net (64.125.24.234) 1.687 ms 1.576 ms 1.603 ms
5 xe-7-1-0.cr2.ord2.us.above.net (64.125.21.242) 1.731 ms 1.861 ms 1.756 ms
6 xe-4-0-0.cr2.lga5.us.above.net (64.125.31.73) 22.795 ms 22.555 ms 24.193 ms
7 xe-0-0-1.er4.lga5.us.above.net (64.125.24.169) 24.636 ms 22.690 ms 22.699 ms
8 208.184.110.78.IPYX-072053-004-ZYO.above.net (208.184.110.78) 18.870 ms 18.874 ms 18.875 ms
9 border3.po2-20g-bbnet2.nym008.pnap.net (216.52.95.68) 18.815 ms 19.256 ms 19.496 ms
10 inapvoxcust-8.border3.nym008.pnap.net (63.251.26.2) 38.271 ms 27.981 ms 28.120 ms
11 0.ae57.csr2.lga6.us.voxel.net (208.122.44.210) 28.225 ms 28.182 ms 28.214 ms
12 xxxxxxxx.net (173.231.136.xx) [closed] 24.125 ms 24.035 ms 24.187 ms
# tcptraceroute xxxx.cm-7-3d.dynamic.ziggo.nl 2222
Selected device eth0, address 173.236.101.xx, port 59486 for outgoing packets
Tracing the path to xxxx.cm-7-3d.dynamic.ziggo.nl (94.210.204.xxx) on TCP port 80, 30 hops max
1 xx.xxxx.net (173.236.101.xx) 0.655 ms 0.688 ms 2.145 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
|
| Posted by Time4VPS, 09-11-2013, 05:28 AM |
|
R1CH try to use VPN, maybe your IP is blocked. Also, contact them via live support. |
| Posted by R1CH, 09-11-2013, 05:31 AM |
|
I can get in fine by connecting from a different server, and several other IPs on the server are working fine, only certain IPs seem affected. I'm having a hard time reaching support since LEAP is also unreachable, their phone support can't hear me and their email support said it was an abuse issue because I have an open false positive abuse ticket they forgot to close. Fun times. |
| Posted by Jordan Smith, 09-11-2013, 08:22 AM |
|
I have the same problem, in our Office we can connect fine, my mobile can connect fine to SingleHop but my Home ISP is having big problems and I can't reach any of our servers. |
| Posted by R1CH, 09-11-2013, 08:31 AM |
|
They are aware of it now according to the status page (apparently I can't link to it - despite having a bunch of posts here, the board seems to only think I have 2?!). I'm disappointed it took three hours before they posted a status update about it though, I would hope they noticed before then! |
| Posted by R1CH, 09-11-2013, 08:44 AM |
|
It was even weirder earlier - pings were going through but not SSH or HTTP, and some other IPs on the same server were fully reachable even in the same subnet. Very odd. |
| Posted by techjr, 09-11-2013, 09:21 AM |
Quote:
|
Originally Posted by R1CH
They are aware of it now according to the status page (apparently I can't link to it - despite having a bunch of posts here, the board seems to only think I have 2?!).!
|
Posts in the outage section don't count towards your actual post count.
Quote:
|
Originally Posted by R1CH
It was even weirder earlier - pings were going through but not SSH or HTTP, and some other IPs on the same server were fully reachable even in the same subnet. Very odd.
|
If it helps any, I've had zero connectivity issues. But they have at least acknowledged the issue and appear to be working through it. |
| Posted by R1CH, 09-11-2013, 09:41 AM |
|
Seems like things are back up for me at least. |
| Posted by Ethernet Servers, 09-11-2013, 12:00 PM |
Quote:
The issue has been resolved as of 8:40AM CDT. Connectivity has been verified.
This status report is now closed.
|
http://ot.singlehop.com/status-details.php |
| Posted by R1CH, 09-11-2013, 12:19 PM |
|
...and down again . |
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