tmzVPS down , nobody replying from support

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Posted by sayantan, 10-05-2013, 08:49 AM
I am not able to access my servers for more than 15 hrs now , nobody from support is replying to the tickets . I have been waiting for a reply from them for for than 7 hrs.

My clients are giving me a real hard time
Posted by LV-Matt, 10-05-2013, 10:20 AM
Hello,

Make sure you have submitted your tickets to support and not sales or billing if its a technical issue.

If its a sales or billing related issue these departments might only work 9AM-5PM, hence the wait for a response.
Posted by Hannan, 10-05-2013, 10:23 AM
Do they have any numbers or any other way to contact them?
Posted by sayantan, 10-05-2013, 10:36 AM
Tickets have been submitted to support
Posted by LV-Matt, 10-05-2013, 10:40 AM
Taken from facebook, a quick search on twitter shows that you are not the only one experiencing issues unless it is you on twitter also:

https://twitter.com/keshabraj/status/386491923621363712

Quote:

Contact info

Phone: +1 973-777-0009
Email: sales@tmzvps.com
Website: http://www.tmzvps.com

Its very unlike Daniel not to respond here. But it is early morning for him.
Posted by TmzHosting, 10-05-2013, 10:46 AM
I'm here! If it was a billing issue I can see you waiting that long, but not for a support ticket. Please send me your ticket # ASAP so I can review this.

- Daniel
Posted by sayantan, 10-05-2013, 11:24 AM
Hi Daniel,

Its a support ticket , I am frustrated to the core waiting for a reply from you support team. Here is the ticket id : TMZ-2013-YWTXRP.

Matt thanks for the info
Posted by TmzHosting, 10-05-2013, 11:26 AM
We replied about 15 minutes ago.

Your websites are offline because of an abuse issue that was not resolved, so our DC null routed your IP address.

Please reply to the ticket so we can get this resolved ASAP.

- Daniel
Posted by sayantan, 10-05-2013, 12:13 PM
Hi daniel,

Ok firstly I never received the abuse email your support or you is talking about. There should have been a ticket for the issue so that things would have been more clear and transparent. Also before you null route an ip don't you send any notifications that its been done so that I know why my server is down. I have nothing personal against you but please see I never knew why my server was down.

Now coming to your 15 mins reply.

I created the ticket for the server being down at 10:29 am , received a reply at 10:46 am stating "I'm forwarding this to senior admin. Kindly standby for updates. ". At 12:36 pm I replied asking for any updates on the issue but got no answers waiting for another 5 hrs I again asked for an update 5:15 pm . Finally got a reply at 8:39 pm saying that I have not acted on an email which I never received.

I am still not able to access my websites so that I can take care of the issues
Posted by EliteTurtle, 10-05-2013, 12:25 PM
Hoping everything gets worked out, I do see what you're saying about they should have opened up a ticket about the issue. Hopefully everything gets sorted out for you sayantan.