databasebydesignllc.com

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Posted by BeZazz, 10-19-2013, 09:27 AM
Hi,
Just wondering if anyone else has a service with databasebydesignllc.com that is down?
Posted by Wompie, 10-19-2013, 09:32 AM
Can uh anyone reach 199.187.127.245?

I mailed the provider but it doesnt seem very likely that they will be reading it soon if this image is to be believed:

http://i.imgur.com/Hobjdqu.png

If anyone has any insight into what might be wrong id love to hear
Posted by Wompie, 10-19-2013, 09:38 AM
I guess someone merged our posts, I was trying to avoid naming + shaming.

But the answer is yes, down for almost 32mins now.

Edit: Right in the middle of my offsite weekly backup might I add
Posted by Loon, 10-19-2013, 09:40 AM

Quote:

Originally Posted by Wompie

I guess someone merged our posts, I was trying to avoid naming + shaming.

Yes and oops, but as this one was already here there's no point having two

Edit - http://status.databasebydesignllc.com is all green.
Posted by BeZazz, 10-19-2013, 09:41 AM
At least it is not just me.

It was not my intention to name and shame.
I have no issues with them and would gladly recommend them to anyone.

Form memory this is the first time something like has occurred with the service I have with them.
Posted by Thalagyrt, 10-19-2013, 09:44 AM
I'm a large client of theirs. Darin is completely unreachable. Been trying his direct line for the past 30 minutes now... I'm more than a bit worried right now.
Posted by Wompie, 10-19-2013, 09:49 AM
Well they have never done speedy communication, see here for details http://www.webhostingtalk.com/showthread.php?t=1292190

Its my biggest gripe. Sure when things are fine they are fine - but when they are not you can't reach anyone.

So fingers crossed they have just decided to ignore customers as usual and fix the issue at hand.
Posted by DatabaseByDesignLLC, 10-19-2013, 09:53 AM
All,

We are aware of the current network issue and are working to resolve this as quickly as possible. Unfortunately this outage has affected our phone system also. Please stay tuned for more info.
Posted by Thalagyrt, 10-19-2013, 09:57 AM

Quote:

Originally Posted by DatabaseByDesignLLC

All,

We are aware of the current network issue and are working to resolve this as quickly as possible. Unfortunately this outage has affected our phone system also. Please stay tuned for more info.

This is extremely concerning. If your network goes hard down there's no way to reach you other than to hope that someone is on call and noticed it?
Posted by Jedito, 10-19-2013, 10:05 AM

Quote:

Originally Posted by BeZazz

At least it is not just me.

It was not my intention to name and shame.
I have no issues with them and would gladly recommend them to anyone.

Form memory this is the first time something like has occurred with the service I have with them.

Totally agree, this is the first time that I have problems in about 5-6 years already.
Posted by Thalagyrt, 10-19-2013, 10:20 AM
Looks like we're back up and running. Waiting for confirmation from DBD.
Posted by DatabaseByDesignLLC, 10-19-2013, 10:24 AM
The network issue has been resolved. This outage took place at 9:01AM EST on 10/19/2013 and resolved at 10:19AM EST. An RFO will be made available to all clients within 48 hours, please await further instruction for SLA credits.