SeFlow.net down

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Posted by WebHostDog, 10-31-2013, 04:40 PM
SeFlow.net down for 2nd time today. Anybody ?
Posted by MatteoB, 10-31-2013, 04:47 PM
Hi,
we're not down, we added today NTT and Level3 carrier and some customer esperience no visibility.

Can you please send me traceroute details to matteob[at]seflow[dot]net ?
Posted by WebHostDog, 10-31-2013, 05:07 PM
Traceroute sent. I do not see how adding providers should mean outage of 20-30 min. and one bag with support tickets for us.
Posted by pads, 10-31-2013, 05:12 PM

Quote:

Originally Posted by MatteoB

Hi,
we're not down, we added today NTT and Level3 carrier and some customer esperience no visibility.

Can you please send me traceroute details to matteob[at]seflow[dot]net ?

after testing, for me i can't access seflow website or tracerotute it, BUT if i use VPN proxy i can easily access the site and server
Posted by WebHostDog, 10-31-2013, 05:20 PM
Really disturbing. Here is one of the independent monitor reports:

http://status.qhoster.com/954590
Posted by pads, 10-31-2013, 05:23 PM
want to update at this moment i can access the site and server without outside proxy
Posted by MatteoB, 10-31-2013, 05:23 PM
hi WebHostDog your right and we apologize for the inconvenience.

Seems that we're not receiving correct routing table from some transit. We're investigating on it. For example from exchanges we not had any trouble.

We're investigating
Posted by WebHostDog, 10-31-2013, 05:34 PM
Yes now is fine, it was down for like 20 minutes today and then again, but now seems fine.
Posted by gurika, 10-31-2013, 09:32 PM
But on your twitter account you said that you have some ddos:
https://twitter.com/seflowit
Posted by MatteoB, 11-01-2013, 12:57 AM
Hi gurika,
as you see on twitter and facebook page we poted every couple of minutes to keep customer updated. Sometime troubleshooting intermittent issue (as in this case that only some transit are affected) is not immediate and accurate on first shot.

I confirm you that connection was back full functional 20 minutes later. We now found the root cause and already fixed it. We keep on eye some hours then we will send newsletter with all details

Please do not esitate to contact me

Regards
Posted by WebHostDog, 11-01-2013, 05:57 AM
Is there a support email like support at seflow.net we can directly write in case we cannot open the site again ?
Posted by MatteoB, 11-01-2013, 07:13 AM
hi,
yes sure is support [at] seflow [dot] net

If you cannot reach seflow you can also write in facebook or twitter page, we reply always to all.

Regards
Posted by WebHostDog, 11-01-2013, 09:40 AM
Perfect, thanks.