ManageMyBox Announces Range of Customer Service Improvements

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Web Hosting Industry Announcements > ManageMyBox Announces Range of Customer Service Improvements

Posted by Laws, 07-09-2007, 12:57 PM
July 9, 2007 -- ManageMyBox.com (http://www.managemybox.com), the managed dedicated server division of ManageMyServices Group (http://www.managemyservices.com) has recently completed an overhaul in its operations and service procedures resulting in significant improvements in its service to customers.

Nick Laws, Manager of ManageMyBox states Over the past three months we have completed a full audit on our customer-facing operations as well as listening to customer feedback in order to find out what customers want to see done better as well as where and why problems are occurring in our systems.

From this audit comes a number of improvements in the day-to-day operations of ManageMyBox including a new billing system & procedures, new ordering and product management capabilities, improved management services including a working server monitoring system, a new domains management system and finally the hiring of many new staff members to support the companys rapidly growing customer base.

Nick is extremely pleased with what has been achieved over the past month, explaining These service improvements, brought about simply by listening to our loyal customer base, have resulted in us gaining significant advantages over our competitors. For example, improving the monitoring services included with every managed dedicated server has resulted in us knowing immediately when a server goes down and being able to have a datacenter technician dispatched to investigate and fix the server within ten minutes, not many dedicated server suppliers have been able to achieve this. Our improvements in product management and ordering have resulted in ordering being extremely quick and simple for the user and us being able to carry out upgrades to existing servers within minutes of the customers order.

ManageMyServices aim is to be able to have all support requests responded to and resolved within an hour and this commitment has resulted in the company hiring several new employees currently in training. They aim to give customers Total Care, Total Quality and Total Control and this is achieved through their industry leading in-house developed Control Center which gives customers the tools they need to manage all parts of their service and to scale their hosting solution at the click of a button.

ABOUT MANAGEMYBOX

ManageMyBox.com (http://www.managemybox.com ) is the managed dedicated hosting division of ManageMyServices Group. Providing dedicated hosting solutions from $65 monthly they aim to provide customers with value-led dedicated hosting and peace-of-mind by having a managed services team available around the clock to monitor and resolve server problems.